Sprout Social
Sprout SocialReviews from AWS customer
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Almost Perfect
What do you like best about the product?
The "Smart Inbox" is the best thing about Sprout Social. You get an action item for each Instagram tag or comment, Twitter follows, comments and mentions, and comments on any Facebook post... even comments on ads you're running with a related ad account. The ability to save phrases and hashtags help you catch and respond to more mentions of your company.
What do you dislike about the product?
The scheduling and publishing process for new posts can be frustrating and could be more user friendly. The Sprout Queue is a good automated publisher for content that doesn't need to be posted on a specific day or time, but the process of getting your content to the point where it's ready to be scheduled requires too many steps. The calendar functions for publishing would be great if it included a little more functionality, like drag and drop to reschedule, and categories for organizing content.
What problems is the product solving and how is that benefiting you?
Being one person managing many social feeds for a small company, Sprout Social saves me time not having to log in and out of different apps or sites. The tools are all in one place for getting our message out there.
Recommendations to others considering the product:
This is the best service I've come across for social media monitoring. It's not perfect but it's the most useful manager I've found.
Edited Review--Worth it? Not sure..
What do you like best about the product?
It's a very intuitive platform and easy to get the hang of.
What do you dislike about the product?
Sometimes the application itself takes some time to update changes made and can lag a bit. Nothing dramatic but it is annoying sometimes. The reporting could be improved, and I wish that it would show the original post when you are seeing replies in the smart inbox.
What problems is the product solving and how is that benefiting you?
We are an agency--we can easily manage several clients' profiles and have the basic metrics needed to evaluate our efforts in one tool.
Recommendations to others considering the product:
If your clients don't need a lot of specifics regarding reporting and analytics, and you don't need a centralized inbox for all the various comments and @ mentions for your profiles, then this is just an expensive scheduling/publishing tool. It's great and fairly robust for smaller businesses, but I can imagine things falling through the cracks for larger organizations.
Great for managing lots of social accounts
What do you like best about the product?
The program is very slick and intuitive. Also, the customer service is always available through chat.
What do you dislike about the product?
It's pretty spendy to add more seats into your plan.
What problems is the product solving and how is that benefiting you?
We can now easily monitor trends across all social platforms.
Great social scheduling service
What do you like best about the product?
I like that Sprout Social makes social media management, advocacy and analytics software for businesses easy. Sprout helps us communicate with customers on social channels, collaborate across teams and measure the effectiveness of their efforts on all social channels.
What do you dislike about the product?
I am disappointed with Sprout Social’s lack of integration. Sprout Social only supports Twitter, Facebook (profiles & pages), Google+ pages, Instagram & LinkedIn (profiles & pages). I also don't like the lack of ability of displaying streams.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the following problems: Has an in built Customer Relationship Management system (CRM)
Monitoring (although not quite as comprehensive as Mention or the likes of Brandwatch)
Support for teams (drafts, calendar, tasks etc)
Support for multiple profiles, departments, and companies
Security and ability to set specific permission levels and roles
Analytics & Reports
Helpdesk facility (on Premium and above plans) to use social media for customer support
Mobile apps for iPhone, iPad and Android
Integrates with Feedly (for your RSS feeds)
Monitoring (although not quite as comprehensive as Mention or the likes of Brandwatch)
Support for teams (drafts, calendar, tasks etc)
Support for multiple profiles, departments, and companies
Security and ability to set specific permission levels and roles
Analytics & Reports
Helpdesk facility (on Premium and above plans) to use social media for customer support
Mobile apps for iPhone, iPad and Android
Integrates with Feedly (for your RSS feeds)
Recommendations to others considering the product:
Sprout Social will be the right tool for some businesses, and perhaps even you. The entry price (now the Deluxe plan) is $59/user/month, and that is going to be quite a leap for individuals and small businesses.
Great Asset for Any Social Media Manager
What do you like best about the product?
I really love the tagging ability on posts - makes it easy to categorize things and then send reports to the right teams. I love that I can schedule multiple posts at a time - that was pretty much one of the main criteria when we were evaluating platforms and some scheduling platforms wouldn't allow me to post multiple times - so I'd have to schedule them all individually!
What do you dislike about the product?
That there are no analytics - but now sprout and simply measured have merged so I'm looking forward to that!
What problems is the product solving and how is that benefiting you?
Scheduling posts/multiple posts
Recommendations to others considering the product:
Sprout Social is a must have for any social media manager - it just makes my job so much easier and manageable. Plus now with the Simply Measured integration you get both the day to day benefits and the analytics/monitoring benefits.
Very Useful and User-Friendly Tool!
What do you like best about the product?
I love the Sprout Dashboard, on which I can find notifications from every platform, whether people tag us or simply mention one of our keywords.
What do you dislike about the product?
I wish that more features were included with the basic subscription that we have, since we're a small nonprofit with a limited budget.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me to keep track of all the activity going on with our social media across our various social platforms. It also helps with analytics and scheduling of social content. It helps greatly with organization.
Recommendations to others considering the product:
Seriously consider using this product! Even without a large budget, it's very useful. It's great for organization, monitoring, management, content scheduling, and analytics.
Easy Management of Social
What do you like best about the product?
I love how easy it is to manage all accounts from the same platform. It simplifies my workflow.
What do you dislike about the product?
It doesn't give me all the analytics data I would like to see.
What problems is the product solving and how is that benefiting you?
I've seen the productivity of my time increase with the simplicity of Sprout Social.
Great Social Media Management
What do you like best about the product?
Sprout Social is a great tool to use for social media management and social listening. My favorite part about Sprout Social is the combined social messaging inbox. This inbox allows me to easily see all of the incoming engagement from multiple social media sources and respond to each one from a centralized location. The centralized messaging inbox also allows me to better keep track of messages that still need response. If something happens over the weekend that I don't respond to, it is easy to pick back up where I left off on Monday without missing any messages.
What do you dislike about the product?
The functionality of the mobile site on Android is awful. I've used it on iOS and it is much better on iOS. On Android devices, my centralized inbox settings keep resetting to a random default setting so I am constantly having to change the settings so that I can see the messages I need to see. It's not a deal breaker but it sure is inconvenient. Additionally, the ability to send images in response to people is also pretty limited within the Sprout Social platform. If I need to send an image to a private Facebook message, I can't do it through Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to keep up with responding to customer complaints. It also centralizes my job and makes my day to day tasks much quicker and easier to accomplish.
Recommendations to others considering the product:
It really is a great tool for social media management, if you can afford the cost.
Love This Platform
What do you like best about the product?
The amount of analytics and communications tools provided by Sprout is far above any other platform I have used in the past. Even with the limited amount of information that Instagram provides, Sprout optimizes all of the data to show you what you really need to know.
What do you dislike about the product?
It definitely comes at a higher price point than other platforms, which makes it a stretch for smaller businesses.
What problems is the product solving and how is that benefiting you?
The ability to really keep up with customer conversations and content coming from influencers is something this platform has provided us.
Recommendations to others considering the product:
Implement Pinterest.
Good for analytics
What do you like best about the product?
I appreciate the easy accessible charts and analytic descriptions.
What do you dislike about the product?
There is no true direct posting to IG. Just a reminder that is sent via alert push to tell you to manually post in IG yourself.
What problems is the product solving and how is that benefiting you?
It is a good programming platform that has an image calendar view. So it saves us time.
Recommendations to others considering the product:
Yes however it does not support direct posting to IG.
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