Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social review
What do you like best about the product?
It's an easy to use platform for scheduling, publishing and managing our social media accounts.
What do you dislike about the product?
Haven't found too many things to knock the product.
What problems is the product solving and how is that benefiting you?
Time management has improved since we implemented Sprout Social.
Helpful tool to manage social media accounts
What do you like best about the product?
All your social media accounts and posts can be drafted, scheduled and reviewed within the same platform
What do you dislike about the product?
The calendar view isn't as user friendly as I would like. Would like to see a layout of everything I have scheduled, but instead you can just see that posts are scheduled and need to click through to drill down into what each post is.
What problems is the product solving and how is that benefiting you?
Sprout makes prescheduling social posts possible on all platforms. We've been able to get ahead of our marketing campaigns and map out longer term campaigns with this feature.
Recommendations to others considering the product:
It's a great tool to have to pre schedule content across social platforms
Intuitive, easy to use, saves HOURS each week for social media marketers
What do you like best about the product?
I love the fact that my different accounts are separated by pages, yet they're all accessible on one dashboard/platform. Way easier to use that Facebook's Business Manager, where you have to switch from one account to another. By accessing everything from a single dashboard, I save a ton of time each week in replying to customer messages, reviewing notifications, etc. Not to mention, I miss far less notifications (compared to Facebook, where my notifications are separated by different management accounts).
What do you dislike about the product?
I wish they had a more flexible pricing structure for small businesses/marketing firms. If you want to add more than one user, it becomes quite expensive. In addition, while the software as a whole is super intuitive, adding/deleting a profile surprisingly isn't.
What problems is the product solving and how is that benefiting you?
Their reporting feature has made it WAY easier for me to provide my clients with their page analytics. All of my clients are small business owners, and many are unfamiliar with social media. To be able to show them a simple report with basic statistics and graphics, has saved me hours each month on attempting to compile my own reports from Facebook. It helps my client retention, and makes my business as a whole look more professional & efficient.
Recommendations to others considering the product:
Intuitive, simple, and efficient. I'd recommend Sprout Social to both small and large businesses - marketing firms in particular. This software has allowed me to more efficiently manage my current customers, and frees up a significant amount of time, allowing me to sign up even more clients.
Solid Social Media Management Platform
What do you like best about the product?
The user interface is attractive, making it easy to use for the most part. Most of these all-in-one tools are like Swiss Army Knives, meaning they have a bunch of parts, but if you really need to cut something, the knife is pretty useless. I'd say most of the parts are very usable here. Reports are pretty, but I wish they were more customizable.
What do you dislike about the product?
There are just some aspects of the UI that are strange. Managing the networks and people under each account doesn't feel intuitive to me in Sprout. We've had a few support issues with things not posting as expected. They never seem to have a plausible response to them, but luckily, they are rare occurrences compared to the error frequency we experience with Hootsuite.
What problems is the product solving and how is that benefiting you?
Social Media Management. The tool has been a good solution to managing a number of different accounts in one location.
Recommendations to others considering the product:
They have a free trial.
Sprout Social for Agencies
What do you like best about the product?
I like how easy it is to maneuver through the platform. It is easy to set clients up to have their own view of their accounts, while still controlling the settings to the type of actions they can access.
What do you dislike about the product?
The only complaint is not being able to auto-publish on Instagram but that is a an issue across all social publishing platforms.
What problems is the product solving and how is that benefiting you?
It allows us to easily plan out a content schedule for a variety of social outlets.
Recommendations to others considering the product:
Go for it!
Inexpensive, Full-Featured
What do you like best about the product?
Sprout Social is an inexpensive but fully-featured social management tool that supports your digital communications with strong analytics reporting, easy and simple social media post scheduling across multiple platforms, and multi-account functionality. It is by far the easiest to use of any of the softwares we tested, and performs superior to better-branded competitors in many categories.
What do you dislike about the product?
Lacks speedy updates: for example, when Twitter increased to 280 characters, an update was slow to come. Still has lower attachment limits than the social platforms themselves do, which gets annoying when trying to upload a, say, 5mb photograph. As with many social analytics platforms, this one lacks nuance and solid explanations of where the numbers are coming from. It's also lost connection a couple times with my account.
What problems is the product solving and how is that benefiting you?
We schedule social media through Sprout Social routinely, particularly over weekends, holidays, and off-hour times. Much of my reporting on overall social metrics comes through Sprout as well.
Recommendations to others considering the product:
Try it, you'll love it. They have non-profit discounts and a fantastic customer acquisitions team. They have really good functionality spread across a number of social management functions. Take the dive and you won't regret it.
Easy to use on computer and mobile device! Keeps your social schedule organized!
What do you like best about the product?
Seeing the metrics from how posts performed each month compared to the last.
What do you dislike about the product?
That posting to Instagram is still a manual thing. Haven’t found a software yet that will post automatically to Instagram.
What problems is the product solving and how is that benefiting you?
Using sprout social is helping us to manage our social media and determine ways to grow our following.
Recommendations to others considering the product:
Combines posting to more platforms than other software, includes google plus and linked in
Great social tool
What do you like best about the product?
Post scheduling and reporting are very useful tools.
What do you dislike about the product?
I've come across some bugs in the publishing tool that will occasionally cause posts to appear different than intended.
What problems is the product solving and how is that benefiting you?
Great for maintaining a constant social presence.
Recommendations to others considering the product:
Great social tool.
Great Service to cut down time
What do you like best about the product?
All of your social profiles are in one place, automated reporting, white labelled reporting and Instagram functionality is amazing with Sprout Social.
What do you dislike about the product?
Some of the features are focused a lot towards Twitter and we cant add a lot of groups compared to the number of profiles
What problems is the product solving and how is that benefiting you?
We are solving a large number of issues with Sprout. Mostly scheduling across all pages. Instead of going through each page by page, you have one dashboard and can easily switch between pages. Another thing which sprout helps us with our reporting and also sending schedules in a nice presentable manor.
Recommendations to others considering the product:
I would highly recommend this product if you are a one-stop shop for all your profiles. Sprout will be able to give you metrics, schedule, report and export schedules with ease. Their auto-scheduler is a charm and listens to your profile and will post for certain periods of times which are busiest on your page.
Best way to manage social media accounts!
What do you like best about the product?
This is a great way to manage all of your social media accounts all at once. You just attached all of your company's facebook, twitter, and Instagram accounts to the platform and it helps keep track so you don't have to check them individually
What do you dislike about the product?
It's very simple and maybe should update a few features but otherwise, it's fine
What problems is the product solving and how is that benefiting you?
Tracking followers (gained and lost) It also helped us understand what we're doing wrong when it some to posting online.
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