Sprout Social
Sprout SocialReviews from AWS customer
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Best of what's out there - for the price
What do you like best about the product?
I like the reports the best. Sprouts reports are way beyond their competitors. I love the Twitter Comparison and the Group Reports. I also enjoy the customer service support over chat. I always get someone within seconds and the problem is addressed/fixed within minutes.
What do you dislike about the product?
The Discovery tab has something to be desired. The SmartSearch component is not smart whatsoever. This is an area that has great potential for improvement. You cannot even print the search results! Well, you can, but you have to print screen. For that - the listening tool isn't that great.
What problems is the product solving and how is that benefiting you?
Sprout is great for publishing. Seriously lacks in listening. You can listen, but there's no way to capture the results.
Recommendations to others considering the product:
If you need a listening platform, think again. If you need a cheap publishing and reporting tool, Sprout is it!
Sprout Social Review - 5.20.16
What do you like best about the product?
Sprout continues to make my job easier! It provides excellent analytics and an easy interface that helps me keep my finger on the pulse of social media at my institution of higher ed.
What do you dislike about the product?
I'm ready for the capability to upload and schedule videos!
What problems is the product solving and how is that benefiting you?
I work in higher education so we are constantly communicating w current and prospective students. Sprout has allowed me to keep my finger on the pulse of their conversation across campus.
Recommendations to others considering the product:
Sprout is an incredible tool to use when managing your social media accounts. They are constantly adding new features and functionality that make it better and easier to use. Their analytics are also very comprehensive which makes reports to your supervisors more effective and easy to understand. Also, Sprout's customer service is second to none.
Great for listening and scheduling content!
What do you like best about the product?
The inbox tool is essential for monitoring and engaging with keywords and brand mentions. The scheduling tools make it easy to organize content across multiple channels.
What do you dislike about the product?
No reporting tool will ever be as accurate as the social platform themselves. Sprout Social works hard to give as much detailed and relevant info, but it is worth comparing to the social channel to see that you're getting exactly what you need.
What problems is the product solving and how is that benefiting you?
The inbox tool is essential for monitoring and engaging with keywords and brand mentions. The scheduling tools make it easy to organize content across multiple channels.
Recommendations to others considering the product:
Make sure your social tool is the right size for your business!
Sprout Social Review
What do you like best about the product?
The mobile app for Sprout has helped me keep a close eye on my company's social media accounts in a way I never could before. The web interface is very user friendly. I'm also a big fan of the messages, publishing, and analytics that are available. They are so robust and interesting that we use them in our bi-weekly social reporting.
What do you dislike about the product?
I still cannot "hide" a comment on Facebook from the mobile app. This is only an issue off-hours because I'm not always near a computer or able to send a customer's information to our response team. So, I will see a negative comment, want to "hide" the comment until the next day when I can forward the issue to our response team, and yet, I cannot "hide" the comment through the app. I need to find a computer at that time, before the comment receives more comments, and "hide" the comment manually. That appears to be the biggest hole in the Sprout Social spectrum for me.
What problems is the product solving and how is that benefiting you?
I am able to monitor the company social media feeds like never before. Because of this, we are much more responsive to customer complaints in real time.
Recommendations to others considering the product:
Use the Publishing tab to schedule your standard brand content posts. I schedule mine weeks in advance and it keeps our company message running strong on social media.
The Best Social Media Management Platform
What do you like best about the product?
Hands down, the reporting.
Our execs want to see numbers - that go far beyond a "like". Sprout Social has a reporting platform that is the best out there.
Our execs want to see numbers - that go far beyond a "like". Sprout Social has a reporting platform that is the best out there.
What do you dislike about the product?
I personally would like to see the messages done a bit differently, The user experience isn't a preference of mine, however, it isn't a problem either.
What problems is the product solving and how is that benefiting you?
Efficiency. Quickly manage our social media platforms without taking tons of time to execute.
Sprout Social: the premier social media management tool
What do you like best about the product?
I love that Sprout Social put time and consideration into providing a powerful user experience. Every tool and feature is easy to use and is beautifully designed.
I love that the analytics are top notch and tell a business more powerful information than any other monitoring tool.
I love that the analytics are top notch and tell a business more powerful information than any other monitoring tool.
What do you dislike about the product?
I love everything. I hope that Instagram will allow Sprout to schedule/optimize posting times from their platform. It would be a game-changer. I also wish that you could customize your plan/pricing based on org size and needs.
What problems is the product solving and how is that benefiting you?
We know who are demographics are on each channel we use. We know when they are online and what they want to see.
Love love love this product
What do you like best about the product?
I use Sprout on a daily basis and absolutely love it. It combines so many of the tools that social media managers use (publishing, scheduling, reporting, monitoring, etc.) and is laid out in a clean and fresh way. It also allows me to add additional users whose content I can approve before it goes live -- perfect for interns. They're always adding new features to keep up with demands of the industry.
What do you dislike about the product?
Nothing really! Anytime I've had an issue, their customer service responds promptly.
What problems is the product solving and how is that benefiting you?
Ongoing content creation for social media. Planning for future posts, across myriad platforms. Providing social care within Sprout.
Recommendations to others considering the product:
This has similar features to HootSuite, but to me, is laid out in a much more functional and clean way.
Best Software/Company
What do you like best about the product?
The entire company and team is wonderful and great to work with. If there ever is a problem (which is hardly ever) the team is always helpful and answers/solves everything. Also, Sarah Nagel is amazing and is wonderful to talk with online.
What do you dislike about the product?
That I didn't discover it sooner. I used Hootsuite before (another great platform) but didn't love it. I love Sprout Social!
What problems is the product solving and how is that benefiting you?
We've been able to streamline our social media and has nearly double since using Sprout Social.
Recommendations to others considering the product:
Start now. Don't want and debate.
Sprout Social - Easy, Effective, Inexpensive
What do you like best about the product?
Intuitive interface and the reporting feature
What do you dislike about the product?
Publisher: No image preview (without clicking the camera), wish for better ads management
What problems is the product solving and how is that benefiting you?
community management
Excellent User Experience
What do you like best about the product?
The task assignments and reports are the best features by far. I am not a huge fan of scheduling bulk content on social, but Sprout Social has SO many options for organizing content and tagging outbound/inbound content for organizational purposes. It just has everything we need, and the relationship manager is a great resource for training customer service reps who have no social media experience.
What do you dislike about the product?
The only thing I really dislike about Sprout Social is that sometimes task emails don't go through - and don't even go into Spam. But, their team is excellent about resolving issues usually within 24 hours.
What problems is the product solving and how is that benefiting you?
We are able to streamline our customer experience efforts on social media and use our people so much more effectively. We are finally able to scale our efforts and become a company our customers expect us to be. We also are able to track major conversations about our brand on social media with so much ease. Executives don't have time to wait for data, and this allows us to send reports practically immediately. Manual insight tracking is a thing of the past.
Recommendations to others considering the product:
Work with an account manager to get you to the right solution for your brand or company. We ended up going with a larger plan than we expected, but ultimately it is the perfect choice for our company and goals. We wouldn't have known this if it weren't for our relationship manager.
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