Sprout Social
Sprout SocialReviews from AWS customer
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Fantastic for SMBs & Agencies
What do you like best about the product?
Sprout's Smart Inbox makes managing multiple channels in one "stream" extremely simple. For anyone managing the "key" social channels out there (Facebook, Instagram, Twitter), it's perfect. Additionally, their mobile app is fantastic. Since social media management is such a 24/7 job, being able to do virtually everything you can do in the web app while on the go is huge.
What do you dislike about the product?
Reporting looks great aesthetically, but it is fairly surface level. We have to utilize another tool to provide more in-depth analytics to our larger clientele. Social listening reporting for Twitter is also bundled with the more expensive Team plan.
What problems is the product solving and how is that benefiting you?
We're an agency, so for us efficiency is everything. Sprout's scheduling features are really solid and their interface is as intuitive as it gets. The mobile app makes social media management extremely easy, particularly when on the go. And, while reporting isn't extremely in-depth, it's professional and offers enough actionable insight to be valuable.
Recommendations to others considering the product:
If you're looking for a clean, easy to use, interface and a tool that works well with the major social networks, Sprout should be a consideration. Reporting is a weak point in my opinion, but to improve upon it, you're either spending an inordinate amount of time manually creating reports in Excel or you're spending an addition couple hundred dollars a month on another solution.
Great platform
What do you like best about the product?
User-friendly, efficient, full of stats and info
What do you dislike about the product?
I wish hashtags could populate themselves in the Twitter compose section.
What problems is the product solving and how is that benefiting you?
I can pre-plan my social media posts for when I'm on vacation, busy, etc.
People great, functionality not quite as good
What do you like best about the product?
The personal help and support from the team, no matter what the question. Love that when I was upset to lose the FB reach when they did an upgrade, they did a twiddle so I could still get it.
What do you dislike about the product?
The search function doesn't work particularly well - I often can't find something in Sprout, then I go to Twitter and it's really easy to find
What problems is the product solving and how is that benefiting you?
Saves me a load of time in managing messages and in scheduling messages across multiple social platforms. I like the reports too.
Making Life Easier
What do you like best about the product?
Sprout makes our everyday social monitoring so much easier. Between capturing content we aren't even tagged in with keywords, and workflows for approvals, it keeps everything streamlined. Also, the Sprout team listens to requests! I've submitted a number of requests, such as adding custom text per platform, the ability to include alt text on Instagram, and adding Bluesky, and they were all addressed in a timely fashion! It shows that they're actually listening and want to do make changes that will help with everyday user.
What do you dislike about the product?
Working for a nonprofit, the cost is pricey. I wish we had a bigger budget so we could afford to unlock more of the tools, but we are working with a limited budget.
What problems is the product solving and how is that benefiting you?
Quickly answering people's questions and confusions when they pop up, whether they have tagged us or they have been discovered through our messaging
Love Sprout
What do you like best about the product?
This product has made my life as a social media manager for a major brand so much more efficient. Publishing, social listening and pulling analytics reports are all simple. Our business was an early adopter and have never looked back.
What do you dislike about the product?
Sprout has done some great work making continual improvements. If there was any criticisms I have, it would be that it remains difficult to tag other brands when scheduling posts on G+, FB and Instagram.
What problems is the product solving and how is that benefiting you?
Producing easy to understand graphs of analytics for upper management, social listening on a budget. I have recommended this product to colleagues because at this price point, Sprout is the best product on the market.
Highly recommend
What do you like best about the product?
The ease of posting and analytic capabilities
What do you dislike about the product?
I do not like that I am not able to post to Instagram directly
What problems is the product solving and how is that benefiting you?
This is extremely helpful in helping me schedule out posts and to see how those posts are successful through analytics
Couldn't work without it
What do you like best about the product?
Very intuitive and robust. If I'm looking for something I can typically find it within a matter of seconds.
What do you dislike about the product?
I wish adding users wasn't so expensive. I'd have my whole team on it with me!
What problems is the product solving and how is that benefiting you?
Sprout plays an integral part of our overall content strategy. It allows us to quickly measure and report on what's working and what's not. We can also connect deeper with our audience.
Recommendations to others considering the product:
Do it.
Great software for managing multiple platforms and multiple pages.
What do you like best about the product?
Sprout has a great system to make sure you don't miss a beat on the several social media channels social media managers are responsible for overseeing.
What do you dislike about the product?
It is extremely expensive. Working in the public sector we have a huge responsibility to be interactive with public inquiries, which is why we love sprout, but our budget is so minimal, it is hard for us to keep this program.
What problems is the product solving and how is that benefiting you?
This allows a team workflow process in handling all requests and inquiries across multiple social media channels. Allows for scheduling of marketing materials in an organized manner.
Recommendations to others considering the product:
Great program for other who are looking for an easier way to manage a wide array of accounts. It is much easier to navigate everything in one place rather than go to each platform natively.
Sprout is beyond helpful for higher ed social media
What do you like best about the product?
The clean look of the site and ease of use in scheduling and checking messages. Love having all messages in one place.
What do you dislike about the product?
I wish I could block more keywords to keep spam out.
What problems is the product solving and how is that benefiting you?
Sprout saves time on social media scheduling and the benefits of having all messages in one place let's me stay on top of engagement.
Sprout Social Works
What do you like best about the product?
I have been using sprout social for a few months now and I am very impressed. The platform produces excellent reports and the customer service is very responsive.
What do you dislike about the product?
I wish there was a way to better post through Instagram, currently, it is not easy to post through Sprout. Adding multiple photos on Facebook is not possible, and it is not possible to tag on LinkedIn. All of these issues cause me to go to each social account and publish manually.
What problems is the product solving and how is that benefiting you?
We have been able to create full reports of social performance which benefits our team.
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