Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social is Super!
What do you like best about the product?
Personalization and friendly, fast customer service. We love working with our rep, Kelsey!
What do you dislike about the product?
It would be nice to have more capabilities with IG and LinkedIn. They are on their way, and have made so many great updates, but I'm waiting for the day we can post directly to IG from the platform.
What problems is the product solving and how is that benefiting you?
We're solving the problem of multi-tasking, time managing and organizing the 'chatter' online around our institution. The benefits are endless. We have hands-on help from the staff, a mobile App to use when we're on the go, and the ability to respond (like, comment, RT etc) right from the program.
Recommendations to others considering the product:
The best SM management tool out there, with the coolest staff and friendliest customer experience!
Great Platform to Organize Posts and See
What do you like best about the product?
I love the fact that I can post and schedule posts on our social media platforms as well as find different curated posts that others are posting out on social networks - with the keywords that we are looking for.
What do you dislike about the product?
The Instagram scheduling can be difficult and confusing to new users. It is nice that they feature is on Sprout Social - but the scheduling portion is different that the Twitter/Facebook/Google + scheduling.
What problems is the product solving and how is that benefiting you?
Scheduling has become easier because you can do it in one place. Because of this it is allowing us to free up time for other tasks in the office. You don't have to jump around from one network to another to get your word across to your customers.
Intuitive Content Scheduling
What do you like best about the product?
It's a simple, self-teaching product that anyone can understand
What do you dislike about the product?
Inability to schedule on Instagram, better analytics on best posting times
What problems is the product solving and how is that benefiting you?
It helps with content calendar planning and helps me use my time more efficiently
Recommendations to others considering the product:
Easy to use
Everything all in one place.
What do you like best about the product?
I really enjoy the calendar like features. Being able to see everything in that format makes it simple and ready to use.
What do you dislike about the product?
It's kind of pricey. Especially if you want to add another person.
What problems is the product solving and how is that benefiting you?
Being able to post everything at once and schedule it is a time saver. Also - the reporting is great. Super accurate and I don't have to go to each platform to get it.
Recommendations to others considering the product:
Make sure you do your research and use all of the features.
Easy-to-use and reliable platform.
What do you like best about the product?
Sprout makes life so much easier for social media marketers.
What do you dislike about the product?
Occasionally reports do not seem accurate.
What problems is the product solving and how is that benefiting you?
We schedule all of our content out a week in advance then don't worry about it again. It is a relief to know that our clients are constantly posting without us having to be on at all times.
Sprout Social Love
What do you like best about the product?
Very intuitive user interface. Great connectivity. Superb customer service.
What do you dislike about the product?
There's nothing I dislike about Sprout. x
What problems is the product solving and how is that benefiting you?
It's the nerve center of my business. I couldn't get by without it.
Sprout Review
What do you like best about the product?
The smart inbox & the scheduling feature, tagging
What do you dislike about the product?
unable to export incoming conversations.
What problems is the product solving and how is that benefiting you?
We are able to track our conversations and categorize them in a way that makes sense for our goals
Really good for ease when it comes to community management
What do you like best about the product?
How everything message wise is all in one place and you can therefor go through messages and get rid of irrelevant ones.
What do you dislike about the product?
How you can't search for peoples names (eg customers) if you want to find their messages.
What problems is the product solving and how is that benefiting you?
By using sprout, it is easier to keep a track of complaints and therefor see patterns/re-occurrence's
Sprout makes my job easier and more manageable.
What do you like best about the product?
Scheduling and monitoring content. Reports are great!
What do you dislike about the product?
I wish Instagram would publish when scheduled.
What problems is the product solving and how is that benefiting you?
Sprout helps with time management. And it helps to clearly plan for campaigns.
Exactly What We Needed
What do you like best about the product?
Ease of use, simplicity and functionality make this one of the most straightforward social media tools available. Also, it's a great price point, so it's not a budget breaker.
What do you dislike about the product?
Like all software, there are some bugs - but I have to imagine it will get worked out with time. Overall, it's great.
What problems is the product solving and how is that benefiting you?
A lot of it came down to time management and getting the same message out across platforms. Customer interaction is also a big part of what I do, so having a space to perform all of those tasks has been a boon to both productivity and growth through engagement.
Recommendations to others considering the product:
It's a cost effective way to manage your accounts and engage through social media. Give yourself time to learn the ins and outs (not that its overly complicated, but I'm sure there are things I don't know how to do yet). One thing that I love: it's a great collaboration tool (at least in my limited use of that functionality), so it's great for a single user and for multiple users.
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