Sprout Social
Sprout SocialReviews from AWS customer
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Love the Platform
What do you like best about the product?
Ease of scheduling, high-level reports (though I wish they were more in-depth), ease of switching between accounts, ability to assign tasks (though I rarely get to use the tool).
What do you dislike about the product?
I wish there were more rigorous analytics
What problems is the product solving and how is that benefiting you?
Identifying alumni entrepreneurs, as well as influencers within each audience segment; driving awareness for programming
Recommendations to others considering the product:
More rigorous analytics + influencer identficiation
Sprout Provides All The Social Scheduling I Need
What do you like best about the product?
It works with multiple platforms, and has a visual calendar.
What do you dislike about the product?
Having to periodically reauthorize individual platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout for scheduling social posts, and the ease of crossing multiple platforms at once has saved me a lot of time.
Some kinks but customer service good
What do you like best about the product?
review feature allowing someone else to review the tweets before publishing
What do you dislike about the product?
queing. not sure how it works yet so unfamiliar with its pros.
What problems is the product solving and how is that benefiting you?
branding
Sprout Review for Charity
What do you like best about the product?
The ability to respond to messages within the platform.
What do you dislike about the product?
There is no YouTube integration and we see video growing a lot with this generation.
What problems is the product solving and how is that benefiting you?
The greatest benefit is in efficient, time management.
Very helpful for a small business
What do you like best about the product?
This makes it easy to schedule posts so I can seem like I'm always up to date on my content even when I have a busy day.
What do you dislike about the product?
Nothing, this is really easy and I have found it to be very beneficial.
What problems is the product solving and how is that benefiting you?
Time! I don't have to be on social media all the time and I can devote time to other projects.
Meets all of our agency needs
What do you like best about the product?
Sprout's inbox is perfect for social media monitoring. Scheduling is robust. They constantly update and keep it filled with features, and great customer service.
What do you dislike about the product?
Would love to see them rip off some features from some of the other scheduling platforms out there... but the needs are minimal. They do a great job of staying up to date and fully featured.
What problems is the product solving and how is that benefiting you?
Efficiency in social media monitoring via the dashboard
Good Tools, but poor in data visualization
What do you like best about the product?
It helped me a lot in automating and sppeding up huge ammount of data analysis. It's very good to perform quantitative task, and get fasly a good overview of your social channels.
What do you dislike about the product?
Not very helpfull in data visualization and reporting. I often had to extract data on CSV and re-elaborate outputs.
What problems is the product solving and how is that benefiting you?
I used to monitor social media for a multinational company in the cosemetics field. I used Sprout Social to monitor KPI about engagement and to gain strategic info for our social media plan.
Recommendations to others considering the product:
As with many other tools, it is good for quantitative and ripetitive tasks, but it is not a social media/business intelligence tools, and it requires anyway the keen eye of a skilled analyst.
Fab versatile software!
What do you like best about the product?
Scheduling posts on platforms means more engagement and being able to respond directly to users using 1 software keeps everything together, considering I use 7 different social medias - nothing gets missed.
What do you dislike about the product?
mobile app is clunky
have to keep logging in on mobile & desktop if you have used another device
Responding to FB messages does improve FB response % or time taken on page
have to keep logging in on mobile & desktop if you have used another device
Responding to FB messages does improve FB response % or time taken on page
What problems is the product solving and how is that benefiting you?
scheduling and tracking mentions where we arent properly tagged i.e. location set and user not tagged
Recommendations to others considering the product:
Lots of little features on the system, that you don't even realise you need, but when you sign up, you can't live without them!
Powerful social media tool of which I've only scratched the surface
What do you like best about the product?
Visual reports are easy to understand. I can export reports and send to others in our organization and hardly have to explain what it's saying.
What do you dislike about the product?
Pricing is a little steep for a newsroom. We're on a grandfathered plan since we've been customers for some time, but the normal pricing would have priced us out of it. By nature, we have to monitor a lot of different pages on different social networks. I feel limited by our plan because I still don't have enough space for all social profiles in our newsroom, but we can't afford to add on to what we already have.
What problems is the product solving and how is that benefiting you?
It's helped me monitor Twitter mentions (direct and indirect) and respond to crises earlier than I typically would.
Great Social media tool to boost brand interaction.
What do you like best about the product?
The fact that you can see all your social networks in one place. That you can add a future task to post and it is automated to do so.
What do you dislike about the product?
The mobile interface is a bit cumbersome to navigate to add all the details and parameters needed.
What problems is the product solving and how is that benefiting you?
The ability to keep atop of social interaction of our company in one place.
Recommendations to others considering the product:
It is a useful and powerful tool to manage your personal and professional social media and branding content across all platforms
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