Sprout Social
Sprout SocialExternal reviews
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Great for audits and generating reports
What do you like best about the product?
I like the ease of use that comes with the software. All reports that are generated provide useful information that is very helpful for clients. The search functions are very powerful and can search through tons of data.
What do you dislike about the product?
I wish that when I was scheduling a post that I could tag a person or organization for a post in the queue. I also dislike that I am not able to track the metrics of a Hashtag the same way I can track the metrics of a twitter handle.
What problems is the product solving and how is that benefiting you?
We help address our clients communications problems. We find what is working, what doesn't and rework their messaging strategies to better represent who they are and what they do. A tool like Sprout Social is essential for any communications consulting/ strategy firms.
Recommendations to others considering the product:
Sprout Social's capabilities are close to what the super expensive tools can do but are extremely more cost effective.
Sprout Social - makes things simple and easy!
What do you like best about the product?
I really like the capability to schedule identical posts for numerous days at one time. They are identical, so there's no reason I should need to create separate posts for them, so I really appreciate that. I also enjoy how you can edit the title of the link; sometimes you need to add in punctuation. It makes it seamless to post across multiple platforms at one time, also.
What do you dislike about the product?
I have a few times pressed 'schedule' or 'send' and then it simply disappears (doesn't schedule or go anywhere) so I have to re-create the post. The hyperlinks never show up properly on Twitter, too. (they just simple don't display; just the text does)
What problems is the product solving and how is that benefiting you?
Social media scheduling / content creation
Recommendations to others considering the product:
Allow links to transfer over to Twitter better and make sure no posts go 'poof' and disappear after you've spent some time crafting the verbiage, set up the link, scheduled for the right time(s), etc.
Solid social media platform
What do you like best about the product?
Easy to schedule and manage content. Publishing was straightforward and scheduling across social platforms was convenient.
What do you dislike about the product?
Could improve on analytics and reporting, but I think that's the industry in general. I think the employee tool could also be improved from an analytics perspective
What problems is the product solving and how is that benefiting you?
Helps to organize and schedule our content in one place. A good birds eye view of what is scheduled so we can plan accordingly.
Top Contender Monitoring Tool
What do you like best about the product?
I have used other monitoring tools and after using Sprout Social i felt the huge differences.
What do you dislike about the product?
Till date i have not figure out dislike of this tool.
What problems is the product solving and how is that benefiting you?
I am using this tool to get various reports for my clients.
Recommendations to others considering the product:
Best social media tracking and monitoring tools available online.
Love Love Love
What do you like best about the product?
I like that I can have so many different accounts hooked up to sprout. It really is easy to manage and I also love the stats it provides me. Super helpful when creating a report. We also have a lot of different types of accounts as far as instagram, Facebook, multiple twitter accounts, and what is nice is that I can manage it all in one place on sprout!
What do you dislike about the product?
I wish that I could tag Facebook pages from Sprout. The feature exist but doesn't always work very well and I feel that it could use an update. I also wish that the analytics provided were more accurate. Sometimes I can't get analytics on all of my accounts and it makes creating reports a bit more difficult.
What problems is the product solving and how is that benefiting you?
We are solving the problem that it takes way too much time to go into each social media platform one by one and send out the content we need to. The benefits are obviously that I can send everything from one place!
Recommendations to others considering the product:
If you have more than 3 social media accounts you need to manage I highly recommend getting sprout!
Great tool and getting better, but still falls short in some areas
What do you like best about the product?
The best feature of Sprout Social is their Smart Inbox. It easily allows you to respond to all of the comments, retweets, follows, etc. that you receive.
What do you dislike about the product?
I wish the calendar view was more functional (like drag and drop rescheduling). I also wish their queue could be per day rather than one large queue. Saved replies would be a great additional feature as well. And integration with Facebook boosting and ads would be cool.
What problems is the product solving and how is that benefiting you?
Having all of your social networks and their functions integrated into one tool saves a lot of time over going to each individual networks native site/app to manage. It also allows us to work better as a team.
Keeps everything organized!
What do you like best about the product?
Sprout is such a clear user interface and it helps keep all the spheres of your online presence organized and up to date so you can listen and respond with the best context and as quickly as is needed these days.
What do you dislike about the product?
This is more of an issue with Instagram and not Sprout, but I wish private messages from Insta could be added to the Sprout queue.
What problems is the product solving and how is that benefiting you?
It helped us improve our customer experience efforts and truly connect with our customers wherever they are!
Must-have Platform for Social Analytics
What do you like best about the product?
I love that all platforms are integrated into one report. It's very user friendly and a complete report is available with a click of a button.
What do you dislike about the product?
We had trouble with billing. They asked us to use a different card, which my director didn't want to do, so we were forced to stop using the program for now. I wish they would have worked with us a little more.
What problems is the product solving and how is that benefiting you?
Analytics reports are much easier for me to pull and share with senior leaders. I am able to show them the value of social without spending too much time finding and putting together reports. I also appreciate that I can link multiple accounts, which helps me quickly find information when requested.
Sprout Easy to Use
What do you like best about the product?
Very user friendly. Easy to manage multiple accounts. Very good reporting.
What do you dislike about the product?
You can't schedule posts in Instagram. when you do reporting, you can get impressions per post.
What problems is the product solving and how is that benefiting you?
We have multiple accounts and we needed them in one place so everyone can access them and post.
Great social media tool for manage social networks
What do you like best about the product?
I really like Sproutsocial and its simplicity to use it. Everyone can use it and learn how to in a few minutes. The support that it has to different social networks is really useful: Facebook, Twitter, Instagram, Google+, LinkedIn.
The reports are practically a reader from the insights or analytics from the social networks, so if you don't want to download the .csv file, you can access or validate through Sproutsocial except for Google+ you don't have report for that social network.
Also de Viral Post and the Queue scheduler is very useful to plan all your content. The new calendar is wonderful.
All the interface for answer, schedule and watch the reports are great.
The reports are practically a reader from the insights or analytics from the social networks, so if you don't want to download the .csv file, you can access or validate through Sproutsocial except for Google+ you don't have report for that social network.
Also de Viral Post and the Queue scheduler is very useful to plan all your content. The new calendar is wonderful.
All the interface for answer, schedule and watch the reports are great.
What do you dislike about the product?
I like the poor support for spanish language and the metrics for the engagement report. Because only counts messages which are questions like how, when, where (cómo, cuándo, dónde) and includes a "?". For example if you receive more than 10K comments, Sproutsocial doesn't take all of them only a few, so if you want to know the right response rate, maybe you're missing a lot of other comments that could be a question answered by your team.
But this is my experience using Sproutsocial for customer support in spanish.
But this is my experience using Sproutsocial for customer support in spanish.
What problems is the product solving and how is that benefiting you?
Organization
Best communication through the Social Customer Service team
Quick reports (not deep reports)
Best communication through the Social Customer Service team
Quick reports (not deep reports)
Recommendations to others considering the product:
It is great to do daily work: schedule content and answer comments through a great interface. If you're looking better metrics about social customer support platform for spanish language, this is not your option.
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