Sprout Social
Sprout SocialReviews from AWS customer
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Reliable and easy to use, but missing a few key features
What do you like best about the product?
I really like the overall UI. It’s clean, organized, and easy to use. The reporting tools are super helpful, especially for pulling quick analytics. The Smart Inbox makes it simple to keep up with messages without feeling overwhelmed. I also like how customizable things are when posting, like customizing copy or scheduling per network. The filtering tools are robust and thorough. Customer support has always been quick and helpful, and it was super easy to implement and integrate into our workflow. We use it often.
What do you dislike about the product?
Some pain points are the labeling system. Even after tagging posts, a few still show up as unlabeled for some reason. The file size limitations can be annoying too, especially for videos or higher quality assets. I’ve also noticed we lose some native network features when posting through Sprout, like being able to tag accounts in photos, share images on TikTok, or use IG story features.
What problems is the product solving and how is that benefiting you?
Sprout helps us manage multiple UCLA accounts in one place, which saves a ton of time. It keeps scheduling, monitoring, and reporting organized so our team can collaborate easily and stay consistent across channels. The reporting tools make it simple to pull data for leadership and show what’s working. Having everything centralized also helps us respond faster to messages and stay on top of engagement across different platforms.
Streamlined Social Channel Management with Simple UI
What do you like best about the product?
I find Sprout Social incredibly beneficial for managing our agency's social channels and client campaigns, particularly appreciating its streamlined approach to handling comments. The simple user interface makes it easy to plan and schedule content, allowing multiple team members to work efficiently. I also value the analytics that Sprout Social provides, which are detailed and significantly aid in monitoring performance. The ability to generate reports based on content tagging proves very useful for understanding the success of our strategies. Overall, these features have made a positive impact on our workflow and strategy execution.
What do you dislike about the product?
I think having greater customer support would significantly elevate our process. Along with that, I don't love the approval process, especially for approvers who are not full platform users.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to streamline management of client comments and campaigns, simplifying content scheduling and providing insightful analytics to track performance.
Effortless Scheduling and Insightful Reporting
What do you like best about the product?
I love Sprout Social for its excellent reporting capabilities, which provide me with valuable insights and make data analysis much simpler. The platform excels in scheduling and organizing social media content, making the process of posting significantly faster and more efficient for me. I also appreciate the ease of setup, as it was very straightforward to get started with Sprout Social, which saved me a lot of time. Overall, I find a lot to like about the platform and I am highly likely to recommend it to friends or colleagues, evidenced by my rating of a 10 on the recommendation scale.
What do you dislike about the product?
I think Sprout Social could improve by staying more up to date with META updates.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling and organizing social media, making posting fast and efficient. I also love the reporting features.
Sprout Social Streamlines Workflow and Reporting for Busy Teams
What do you like best about the product?
Sprout Social offers one of the cleanest and most intuitive dashboards available. It brings together publishing, engagement, analytics, and reporting into a single platform, which makes managing multiple accounts and campaigns much simpler without the need to switch between different tools. The reporting suite stands out for its customizable and visually clear insights, making it easier to demonstrate ROI to both internal teams and clients. The greatest advantage is the significant time savings it provides for social teams. With streamlined scheduling, approval workflows, and performance tracking, collaboration remains efficient across departments.
What do you dislike about the product?
Sprout Social stands out as a strong all-in-one platform, but its pricing can seem high, particularly for larger teams or organizations handling numerous profiles. The analytics and reporting features are comprehensive, yet they would be even better with enhanced customization options and greater flexibility in exporting data. At times, the platform’s listening capabilities and influencer tracking may feel somewhat restricted, depending on the industry. In summary, while the overall value is solid, there is still some room for improvement in terms of pricing and advanced customization.
What problems is the product solving and how is that benefiting you?
Sprout Social streamlines all aspects of social media management by bringing them together in one well-organized platform. By removing the hassle of switching between different tools for scheduling, monitoring, and reporting, it allows our team to save a considerable amount of time each week. The unified inbox feature enables us to respond more quickly and manage our community more effectively. Additionally, the analytics dashboards simplify the process of turning performance data into clear, actionable insights for both leadership and clients. In summary, Sprout Social enhances our collaboration, ensures consistent messaging, and boosts our confidence in reporting ROI across every platform we oversee.
I’m able to provide our customers with the support they need in a timely and efficient manner.
What do you like best about the product?
I work as an Executive Response Analyst at Corpay and use Sprout Monday through Friday to review and respond to customer reviews, complaints, account assistance requests, and prospect inquiries. The platform’s user-friendly design makes it easy to navigate and helps us efficiently complete our daily tasks.
What do you dislike about the product?
As of now, I don’t have any dislikes or concerns about Sprout — my experience has been entirely positive so far.
What problems is the product solving and how is that benefiting you?
We’re able to address and resolve customers’ negative experiences while providing them with an appropriate resolution.
User-Friendly and Scalable SMM Tool with Helpful Service Team
What do you like best about the product?
I have experience with many social media management tools, and Sprout continues to be the most user friendly, out-of-the box tool that can still be easily scaled for Enterprise businesses. We also utilize their services team, who are a great asset to our overall social media team.
What do you dislike about the product?
Sprout has an agressive product roadmap and has made many aquisitions in the space. I sense this is starting to dilute their original purpose of providing a single, all-in-one tool for social media teams. Additional features seem to be adding more noise, like a strong emphasis on AI that has not yet proven valuable to my team.
What problems is the product solving and how is that benefiting you?
All-in-one, cross-platform reporting solution. Easy to use scheduling and post management. Custom report capabilities for large, Enterprise organization.
Effortless Social Management with Sprout Social
What do you like best about the product?
I really appreciate the transparency and ease of use with Sprout Social. We have looked into other platforms before and always come back to Sprout, mainly for the ease of use.
What do you dislike about the product?
The only thing that I dislike about Sprout is how many "things" there are that you can use. Though we only go very surface level with how we use Sprout so I am sure they are all useful to others! An option to simplify the dashboard could be useful to only show the things we really use. We have also had some trouble with notifications and the use of the mobile app.
What problems is the product solving and how is that benefiting you?
We really appreciate that all of our DM's and comments can be funneled to one place. That is our primary reason for having the app, as we are active on multiple social media platforms.
Intuitive Tool That Centralizes Marketing Efforts
What do you like best about the product?
I really appreciate Sprout Social for its intuitive and easy-to-navigate user interface. This aspect of the platform significantly saves us time, especially when training new team members. It makes it easier to locate and track post performance efficiently, which enhances our overall marketing efforts. Additionally, Sprout Social offers a centralized way to schedule and track multiple posts across different platforms simultaneously, which is a tremendous time-saver. The reasonable pricing of Sprout Social was also a compelling factor in our decision to switch from Sprinklr, and we found the initial setup to be very straightforward. The support from the staff and team during the onboarding process was exemplary and greatly appreciated.
What do you dislike about the product?
I find it challenging that Sprout Social doesn't allow editing the copy for different platforms when scheduling the same post. This limitation means that any deviations in tagging other social handles require creating an additional draft, which adds extra steps to the process.
What problems is the product solving and how is that benefiting you?
I find Sprout Social simplifies scheduling and tracking posts across platforms, centralizes analytics to boost marketing performance, and its intuitive interface saves training time and enhances post performance tracking.
Intuitive, Insightful, and Effortless Social Management
What do you like best about the product?
I really appreciate how intuitive and user-friendly Sprout Social is. The platform makes it easy to manage multiple social profiles in one place, schedule posts, and track performance without feeling overwhelming. The reporting and analytics tools are especially valuable—they provide clear, actionable insights that help improve strategy and demonstrate ROI. Plus, the Smart Inbox feature is a game-changer for staying on top of engagement efficiently.
What do you dislike about the product?
While reports are visually appealing, customisation options can be limited compared to tools like Hootsuite or custom dashboards.
What problems is the product solving and how is that benefiting you?
Before Sprout, managing multiple platforms was time-consuming and prone to errors. Now, I can plan, schedule, and publish content across all channels from one dashboard. This saves hours each week and ensures consistent posting.Sprout’s reporting tools give me clear insights into engagement, reach, and audience behaviour. Instead of guessing what works, I can make data-driven decisions to optimise campaigns and demonstrate ROI to stakeholders.
Sprout Social Review
What do you like best about the product?
What I appreciate most about Sprout Social is the ability to schedule my social media posts in advance and view all my planned content on a calendar. This feature really simplifies my work as a social media manager. I also find it helpful that I can use AI to come up with more creative and engaging caption ideas.
What do you dislike about the product?
I would like the optimized scheduling times to be more precise, as this would better guide me on when to post in order to achieve the highest engagement.
What problems is the product solving and how is that benefiting you?
Sprout helps me manage my time better as a social media manager because I can schedule content onto different channels ahead of time and see their full layout on a calendar.
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