Sprout Social
Sprout SocialReviews from AWS customer
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Effortless Post Creation and Powerful Analytics
What do you like best about the product?
The analytics and the ease of use to create and edit posts
What do you dislike about the product?
When there are several posts in one day, the extended view is sometimes difficult to interact with
What problems is the product solving and how is that benefiting you?
Sprout streamlines our social media post creation process a breeze with an efficient and easy to use scheduling calendar. Each post is created then reviewed by different team members and the platform makes it easy for us all to view, create, edit, and approve posts. The analytics tool is very insightful and with it we are able to provide our upper management and executive team with insightful analytics that give them visuals into seeing how we are performing.
Enhanced Social Media Management with Powerful Features
What do you like best about the product?
I really appreciate how Sprout Social helps in keeping things organized and facilitates ready reporting of our social media sharing, especially for community impact events for Coastal Credit Union. Its tagging feature stands out for me as particularly valuable, as it provides a way to efficiently track campaigns or recurring social media series without hassle. Furthermore, our team decided to switch to Sprout Social from Buffer because we found it to offer more features and capabilities, which have greatly enhanced our social media management efforts. The initial setup was very easy, making the transition seamless, and I'm so satisfied with Sprout Social that I'd rate it a ten when recommending it to a friend or colleague.
What do you dislike about the product?
The searching of other organizations to tag, especially on Facebook.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to organize social media sharing and reporting for events, keeping everything ready to report on numbers and track campaigns effectively.
Intuitive and Efficient Social Media Management
What do you like best about the product?
I appreciate the intuitive nature of Sprout Social, which is evident in both its analytics and reporting functionalities. The software has been incredibly helpful in tracking our social media progress, especially with its capacity to individualize content per platform, making batch content creation easy and efficient. I admire how Sprout Social keeps pace with emerging platforms like Blue Sky and TikTok, allowing us to handle everything in-house seamlessly. Being able to aggregate analytics from new platforms, even before we fully set up Sprout Social, is another aspect I find impressive. This capability, coupled with ease of use, has made adopting and managing our social calendar proactive and streamlined. Lastly, I'm very satisfied with its staying current with emerging trends and its overall performance over the years I've used it.
What do you dislike about the product?
I find the listening tool in Sprout Social to be somewhat redundant as it's something my team doesn't use. Additionally, the financial components associated with Sprout Social are not currently seen as necessary for us. Another area that I find somewhat disadvantageous is the cost associated with adding new users to our account. Given team dynamics, we sometimes face difficulty managing user permissions without incurring additional costs, which I wish could be improved.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media management, scheduling, and content customization. It simplifies platform-specific content creation and allows efficient batch posting, reducing manual effort. The analytics and reporting enhance team communication by providing insights into our social media progress and integrating with emerging platforms.
Effortless Multi-Platform Sharing Made Simple
What do you like best about the product?
I appreciate how simple and quick it is to share posts on several platforms at once.
What do you dislike about the product?
I really wish the layout for scheduled posts was designed more effectively.
What problems is the product solving and how is that benefiting you?
Sprout solves the problem of having to create a separate post for each platform. That helps with time management.
Effortless Scheduling and Custom Reporting with Sprout
What do you like best about the product?
There's a lot that I enjoy about Sprout!
- The ability to schedule posts in advance
- The ability to tag posts to check on specific campaign performance
- The ability to create custom reports and have them automatically emailed to me on a cadence of my choice. Add in the fact that I can send these to specific people who benefit from the information.
- The ability to schedule posts in advance
- The ability to tag posts to check on specific campaign performance
- The ability to create custom reports and have them automatically emailed to me on a cadence of my choice. Add in the fact that I can send these to specific people who benefit from the information.
What do you dislike about the product?
Sometimes, the timing of the posts doesn't appear accurate in the Publishing calendar. The dashboard is fairly user friendly, but can sometimes feels clunky, especially when creating specific reports.
What problems is the product solving and how is that benefiting you?
Social media post scheduling and analytics
Effortless Influencer Discovery Made Simple
What do you like best about the product?
Ease of influencer discovery and report building
What do you dislike about the product?
The new version is not as easy to use as before
What problems is the product solving and how is that benefiting you?
It's much faster to look for influencers as opposed to finding them natively through IG
Customer Service Representative
What do you like best about the product?
it is easy to respond to customers questions
What do you dislike about the product?
I wish we had more characters to respond to customers on
Tik Tok
Tik Tok
What problems is the product solving and how is that benefiting you?
So far, I have not experienced any issues.
Excellent Social Analytics, Bu Pricing Could Be Clearer And their API could be better.
What do you like best about the product?
It feels like the best social media measurement on the market. It allows us to filter through our social media posts easily. The use of tagging posts is amazing, and having the ability to use their API to ingest the data is great. Their support is pretty solid. Sometimes they are amazing, but other times they haven't been able to help. We use Sprout every day, but if there were a platform that better suited our needs, we would switch due to price and implementation.
What do you dislike about the product?
We use premium analytics, and I did not love the onboarding process or the pricing process. I wish they were more transparent about add-ons, rather than requiring a meeting. It felt long to get them integrated with our process. I would love more metrics that I see on our social platforms, but I understand they are working with whatever the API is giving them. (We can't get time-watching ingested from Instagram.)
What problems is the product solving and how is that benefiting you?
Sprout greatly assists us with Social Media Analytics and gives us a better idea of how stuff is performing.
A Must-Have for Social Media Management
What do you like best about the product?
I love Sprout Social for its ability to streamline and organize all our social media management clients on a single platform, which provides my team with exceptional collaboration capabilities and efficiency. The ability to monitor social inboxes in one place is invaluable, as it eliminates the need for constant communication with clients regarding two-factor authentication codes, thus preventing unnecessary disruptions. The Smart Inbox feature is particularly a game-changer; it offers unparalleled visibility and collaborative space, which are critical for offering page monitoring services to our clients. I also appreciate how Sprout Social integrates all client social channels, saving us from having to log into each platform natively, a feature that dramatically enhances our productivity by allowing us to work uninterrupted. The influencer platform has significantly reduced the anxiety around managing end-to-end influencer campaigns, holding all necessary tools from research to proposal writing within the platform. Additionally, the initial setup of Sprout Social was impressively straightforward and efficient, contributing to one of the most seamless tool migrations we’ve ever experienced. The support from the Sprout team during the transition was outstanding, allowing us to complete the full migration in less than a month without any noticeable impact on our clients. Overall, my team and I hold Sprout Social in high regard, evident from our extensive seven-year experience with no other platform meeting our standards as Sprout Social does.
What do you dislike about the product?
I think Sprout Social could benefit from expanding its AI capabilities specifically for content creation purposes, as this would significantly enhance the platform's utility. Additionally, the current lack of integrations with tools like MailChimp or Constant Contact is a limitation. With these integrations, we could streamline our processes further and potentially forego the need for an independent reporting service, consolidating all our work on Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social organizes all social media management in one platform, enhancing team collaboration and eliminating constant two-factor authentication. The Smart Inbox allows seamless monitoring and management of social interactions, crucial for providing client services without interruption.
Effortless Integration and Outstanding Support with Sprout
What do you like best about the product?
Sprout is extremely easy to use, with great integration of all of our main platforms. Implementing is was easy and the few times we've had to contact customer support has been exceptional. We utilize Sprout daily at my job and it has a great featureset.
What do you dislike about the product?
I don't have many complaints about Sprout, at times the UX can leave some to be desired, as well as the filters resetting from time to time. Overall the product is miles above the competition.
What problems is the product solving and how is that benefiting you?
We use Sprout to efficiently spot issues and trends across our products, allowing us to offer prompt troubleshooting to users. Additionally, it enables us to direct users to our main support platforms, ensuring they receive the appropriate assistance as quickly as possible.
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