Sprout Social
Sprout SocialReviews from AWS customer
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Frustrating Disconnect and Shadow Banning Issues
What do you like best about the product?
I appreciate how Sprout Social simplifies the process of scheduling content across multiple pages, making it easy to maintain consistent branding for our audience. The initial setup of Sprout Social was straightforward, as I could log in, connect each social media account, and start managing them right away.
What do you dislike about the product?
I am frustrated by the frequent account disconnections that require reauthorizing through Sprout Social every two weeks. This process is time-consuming, particularly since each account must be reconnected individually, often after work hours, leading to missed posts. Another significant issue is the 'shadow banning' of our accounts when posting identical content across multiple accounts, which drastically limits engagement and audience reach. Additionally, Sprout Social doesn't provide solutions or features to prevent such penalties, further compounding these challenges.
What problems is the product solving and how is that benefiting you?
I find Sprout Social makes scheduling content for all pages very easy, helping us maintain consistent branding. However, reauthorizing each account frequently is time-consuming, and posting the same content across accounts has led to engagement issues and potential shadow bans.
A one-stop social for Social Media Management
What do you like best about the product?
The reporting capabilities of Sprout Social are no other, especially the custom reporting aspect that allows you to heighten your reports and personalize them by adding additional written key observations and key takeaways. This is hands down my favorite feature that Sprout Social offers, but additionally, being able to post in one place for many profiles is so effortless. I am an admin on over 150+ Facebook pages for a dealership program at my agency and popping in here quickly to toggle on certain profiles and group them would have taken so much longer without this program. Lastly, their customer service is very prompt and intuitive when it comes to handling your questions and assuring they have the best resources to properly answer your question.
What do you dislike about the product?
Honestly, I don't have much to complain about Sprout Social, my one thing would be sometimes slow to roll-out new features or keep up with the ever-changing landscape that is social.
What problems is the product solving and how is that benefiting you?
Analytics is our biggest time concern and having this tool has not only significantly cut that time down, but assured we are reporting the same metrics across the board and can dive in deeper if a client poses a question.
All-in-One Social Management Made Easy
What do you like best about the product?
having everything in one place. social can be a LOT to manage and having one platform that integrates so nicely with meta, tiktok, pinterest makes my life so much easier lol we use it every single day and i don't know where i would be without it
What do you dislike about the product?
it does take a minute to learn the platform but once you understand, it is so great. thankfully you guys have great customer service.
What problems is the product solving and how is that benefiting you?
I really appreciate having everything organized in one place. As I mentioned before, there are so many different metrics, inboxes, and other elements to manage that it can get overwhelming. It's a relief to have everything consolidated, especially when it comes to using workflows to approve planned content.
Insightful Analytics and Competitor Stats Make a Difference
What do you like best about the product?
The analytics and competitor stats. Very easy to break down what is working vs what is not.
What do you dislike about the product?
Can be hard to use to share with superiors wanting to see what is going on.
What problems is the product solving and how is that benefiting you?
Comparing multi channels of social media analytics vs going to each platform and putting things together.
All Social Engagement in One Place—A Game-Changer
What do you like best about the product?
The biggest upside is the ability to have all social and engagement in one consolidated place. The ability to build smart inboxes as well as filters/rules is also helpful.
What do you dislike about the product?
Often times, not all messages populate, which make responding to followers complicated.
What problems is the product solving and how is that benefiting you?
Sprout Social is allowing my team to work across social in one place, so we're are not duplicating efforts, which is helpful when multiple teams need to monitor social engagement.
Effortless Scheduling Makes Posting a Breeze
What do you like best about the product?
I appreciate the ease of use and the convenience of being able to pre-schedule postings.
What do you dislike about the product?
While I don't have a specific dislike, I would greatly appreciate training on how to effectively interpret the weekly reports we receive
What problems is the product solving and how is that benefiting you?
nifies all incoming social media messages
Social Media & Content Management Specialist
What do you like best about the product?
I like the scheduling and data that it gathers.
What do you dislike about the product?
The layout feels somewhat confusing, making it difficult for me to find certain features and explore on my own, especially since I am new to the world of social media.
What problems is the product solving and how is that benefiting you?
We use this for planning and analytics within our company.
Super Convenient, But Pricey
What do you like best about the product?
Convenience of the platform and makes my job easier. I use it every day.
What do you dislike about the product?
Cost for the product is extreme compared to similar platforms.
What problems is the product solving and how is that benefiting you?
I like to see everything in one place. It helps me stay aware on what's happening.
Comprehensive Social Media Solutions, Needs Better Facebook Image Integration
What do you like best about the product?
I like that when I think of something I want to be able to do on social media, they have a solution.
What do you dislike about the product?
I would like to see more integration with the picture formates in Facebook.
What problems is the product solving and how is that benefiting you?
I'm a new user, about 4 weeks now, and I'm still delving into it's capabilities. As of right now it's enabling me to post weeks in advance. I like that.
Account Exec
What do you like best about the product?
the analytics and keyword searches are super helpful
What do you dislike about the product?
the explore page is a bit finicky and gives strange suggestions
What problems is the product solving and how is that benefiting you?
helps me vet creators and easily determine if they're a match for a specific ask
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