Sprout Social
Sprout SocialReviews from AWS customer
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Easy Post Approvals, But Room for Improvement
What do you like best about the product?
Ease of approval of posts. I like that it is easy ro navigate
What do you dislike about the product?
I wish the app would function better on the mobile.
What problems is the product solving and how is that benefiting you?
Making it easy to coordinate with tje agency on social posts
User-Friendly with Creative Edge
What do you like best about the product?
I appreciate Sprout Social's usability, which makes navigating and tackling tasks straightforward. The platform's Instagram feature is particularly valuable as it enables me to effortlessly share posts across various other platforms, enhancing my ability to reach wider audiences. Additionally, I found the initial setup of Sprout Social to be very easy, which speaks to its intuitive and user-friendly design.
What do you dislike about the product?
I dislike the color scheme in Sprout Social. It would be better if the colors were brighter.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for marketing, finding it enhances creativity and allows easy sharing across platforms, especially through the Instagram feature.
Effortless to Use with Powerful Social Media Analytics
What do you like best about the product?
Ease of Use
Social Media Analytics
Ability to Access Multiple Platforms
Social Media Analytics
Ability to Access Multiple Platforms
What do you dislike about the product?
There are some limitations in terms of how you can interact on some platforms
What problems is the product solving and how is that benefiting you?
Our organization oversees social media for multiple different channels, each with their own social media platforms to best reach their respective audiences. By using Sprout Social, we are able to have one convenient location to access and manage each platform and each channel. It also provides us with the analytics tailored for each channel to make sure we are doing our best to reach our audiences.
Seamless Review Integration, But Metrics Need Improvement
What do you like best about the product?
The app review integration was seamless.
What do you dislike about the product?
The metrics were not very consistent, and not enough ways to build out scorecards. Also not many accurate metrics.
What problems is the product solving and how is that benefiting you?
It did really well with app review and trust pilot integration.
Feature-Rich Platform with Room for Improvement
What do you like best about the product?
Lots of options and features. Easy to use.
What do you dislike about the product?
Its quite expensive when you have a multi-user organization
What problems is the product solving and how is that benefiting you?
It consolidates all social channels (Facebook, Instagram, LinkedIn, Twitter etc.) into one dashboard & inbox.
It lets you schedule content ahead of time across those channels — so your social presence stays consistent without constant manual posting.
It offers deep analytics and reporting — you can see what posts drive engagement, what your audience responds to, and build data-backed strategy.
It includes “social listening” — tracking brand mentions, competitor activity, trends — which gives you market intelligence, not just posting.
It supports team collaboration: assignment of tasks, workflows, approvals — useful when more than one person is managing social.
It lets you schedule content ahead of time across those channels — so your social presence stays consistent without constant manual posting.
It offers deep analytics and reporting — you can see what posts drive engagement, what your audience responds to, and build data-backed strategy.
It includes “social listening” — tracking brand mentions, competitor activity, trends — which gives you market intelligence, not just posting.
It supports team collaboration: assignment of tasks, workflows, approvals — useful when more than one person is managing social.
Marketing Communications Manager
What do you like best about the product?
Sprout Social has been extremely useful for me, as it allows me to view all my performance metrics from every channel in a single location. I also appreciate being able to compare results week over week or across different timeframes, which really helps me understand how to improve.
What do you dislike about the product?
Sprout offers a wide variety of tools, and sometimes I find it confusing to locate specific features or sections. With so many options to learn, it can be challenging to remember where everything is.
What problems is the product solving and how is that benefiting you?
Sprout has made scheduling and organization much easier for us by bringing everything together in one place. Now, we no longer need to log in to each individual social media platform separately.
Effortless Navigation and Excellent Reporting
What do you like best about the product?
Super easy to navigate, really nice reporting.
What do you dislike about the product?
The mobile app is not good. Can't assign tasks or view tasks in the mobile app.
What problems is the product solving and how is that benefiting you?
Shortening links, planning content, responding to players.
Intuitive Social Management with Great Customer Engagement
What do you like best about the product?
I love using Sprout Social for its ease of use and intuitive layout. The pleasing dashboard makes it effortless to view and organize information without feeling overwhelmed, which was a problem with our previous platform, Sprinklr. I appreciate how the tool allows me to manage our social platforms effectively, engage with customers, and track sentiment efficiently. Responding to customers quickly and efficiently is a breeze, which helps in turning around negative experiences. The crisis alerts are incredibly helpful, and I like being able to share negative feedback in both qualitative and quantitative formats for leadership viewing. Transitioning to Sprout Social from Sprinklr was very smooth as the initial setup was easy, especially setting up tags. Overall, I find Sprout Social more favorable compared to other platforms I've used so far, like Sprinklr and Hootsuite.
What do you dislike about the product?
I wish the language around insights and reporting was more user/beginner friendly, I get very overwhelmed trying to set these things up.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage social platforms, engage with customers, track sentiment, and respond to reviews efficiently. It helps with crisis alerts and presents feedback clearly for leadership. The intuitive layout prevents feeling overwhelmed, unlike our previous platform.
Intuitive and Efficient, Needs Interactive Features
What do you like best about the product?
I love Sprout Social’s intuitive interface, which makes navigating the platform straightforward and enhances overall user experience considerably. It's easy for me to train other team members, ensuring that they can quickly become proficient in using the platform. I appreciate the analytics Sprout Social offers, as they are not only easy to understand but also allow non-communications staff to understand insights easily. The ability to edit and schedule posts by platform provides great flexibility and control, allowing me to tailor our social media strategy effectively. Additionally, the suggested times to post are a great asset, offering insights that optimize our engagement and reach. The initial setup of Sprout Social was very easy, which saved me time and hassle during the implementation phase.
What do you dislike about the product?
I would like to be able to create and share a content calendar from the platform and share a link that provides interactive analytics. As of now I can only send a PDF.
What problems is the product solving and how is that benefiting you?
It simplifies scheduling social media and tracking analytics weekly.
Streamlined Media Management with Robust Features
What do you like best about the product?
I appreciate Sprout Social for its ease of use, which makes managing our extensive array of social media accounts much more efficient. The platform serves as an industry leader, demonstrating its reliability and credibility in the field. I am especially impressed by its continual upgrades that keep up with the evolving nature of social media channels, ensuring that the software remains relevant and ahead of trends. These consistent updates enhance functionality and allow for a seamless integration of ideation, posting, and reviewing analytics, all streamlined into one cohesive hub. This comprehensive approach streamlines our processes from the brainstorming phase all the way through to analytics review, ensuring efficiency and effectiveness across our social media management tasks.
What do you dislike about the product?
I sometimes find Sprout Social overwhelming, especially in the settings section. It feels like there's almost too much going on, which can make it difficult to navigate and manage effectively.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to organize and streamline our management of different social media accounts into a single hub, facilitating a smoother process from ideation to posting and reviewing analytics.
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