Sprout Social
Sprout SocialExternal reviews
6,029 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User-Friendly Platform Packed with Features
What do you like best about the product?
Sprout Social is user friendly and has an abundance of features.
What do you dislike about the product?
Sprout Social tends to disconnect our social media platforms once every quarter.
What problems is the product solving and how is that benefiting you?
With so many platforms to manage, Sprout Social has become our main hub for all social media activity. It's a one-stop shop.
Great Platform bringing lots of features under one roof!
What do you like best about the product?
I really appreciate how easy it is to use Sprout Social’s scheduling feature and plan Insta grids as well as track performance across different platforms and understand audience behaviour, which allows me to make decisions to improve our social strategy and content for the hotel. It's easy my most frequency used platform for all my social media needs for work. It was extremely easy to set up and I love the different variety of features it has.
What do you dislike about the product?
Can't think of anything that I dislike but it would be nice if the user interface for the app becomes slightly more user-friendly.
What problems is the product solving and how is that benefiting you?
Instead of manually posting on each channel at each time, you can schedule, queue and monitor all posts in a central calendar and even benefit from features like optimal‑send‑time suggestions. The scheduling tools free up time: instead of spending each day manually posting and checking each platform, me and my team are able to plan ahead, stay consistent and focus more on quality content rather than logistics.
intuitive and user-friendly
What do you like best about the product?
What I like best about Sprout Social is how intuitive and user-friendly it is. It brings all social media management tasks like scheduling, monitoring, analytics into one platform, which saves a lot of time and helps me focus on creating meaningful engagement rather than juggling multiple tools.
What do you dislike about the product?
The limit to upload/schedule only 10 images on instagram.
What problems is the product solving and how is that benefiting you?
I like how it consolidates multiple social platforms into one unified workflow.
Sprout Social makes posting to social media super easy! Love it
What do you like best about the product?
I like that I can schdule post and see how they would look on Instagram quick and efficiently
What do you dislike about the product?
Some glitches with it disconnecting to my platform and having to connect with facebook to log back in
What problems is the product solving and how is that benefiting you?
Scheduling posts and seeing what is popular and when is the best time to post
All-in-One Solution with Excellent Support and Reporting
What do you like best about the product?
Everything I need is included, from the Customer Support channel to easily accessible weekly reports.
What do you dislike about the product?
The auto-assign feature for cases is inconsistent. At times, it functions smoothly, but there are still occasions when we have to assign cases manually, which takes extra time.
What problems is the product solving and how is that benefiting you?
The resource center is excellent. Initially, we were unable to receive training on how to use the sprout, but we found it easy to make some adjustments to our settings on our own. When I requested proper training from one of your trainers, they responded promptly and assisted us right away.
All Customer Reviews in One Convenient Place
What do you like best about the product?
I like that all the customer reviews are in one place, managing customer messages and responding to themis uncomlicated
What do you dislike about the product?
I sometimes have a feeling that not all reviews are coming in. But can be on the settings of my company
What problems is the product solving and how is that benefiting you?
easier to work when everything is in one place
Smart Social Media Management with Sprout Social
What do you like best about the product?
I can manage incoming messages, mentions, comments across multiple networks from one place. This platform supports advanced post-scheduling, multi-profile publishing, multimedia posts.
What do you dislike about the product?
The only dislike I have with this platform is, it's Cots. Especially for my Organization.
What problems is the product solving and how is that benefiting you?
Sprout Social helps my business by making social media management faster, smarter and more organised. From one single dashboard, I can schedule posts, monitor audience activity, analyse performance and reply to customer messages.
Effortless Message Management with a Clean, Intuitive Interface
What do you like best about the product?
Managing customer messages and responding to them is straightforward, and the user interface remains clean and free of clutter.
What do you dislike about the product?
It appears that certain messages do not make it into Sprout Social as they should, which means we occasionally still need to rely on the legacy solution.
What problems is the product solving and how is that benefiting you?
Responding to customer reviews and addressing complaints.
Best Platform
What do you like best about the product?
I can use this platform for my daily report, also I like the features for high quality performance. Also I like the support and guidance which they can provide for my organizations.
What do you dislike about the product?
There is issued for posting photos and videos on social media platforms.
What problems is the product solving and how is that benefiting you?
This platform helps to have valuable time and this platform helps to stay focused on my ideas and tasks.
Strong Reporting and Approval Workflows - Good Option for LinkedIn Managment
What do you like best about the product?
For organizations primarily focused on LinkedIn, it allows us to tag users and schedule document-style or photo carousel posts. LI has limited API access, but Sprout makes the most of it. The smart scheduler and approval workflows are perfect for our team and use case. The built-in reporting suite is a strength of the platform as well. The "smart inbox" is a plus when you need to monitor and engage with mentions.
What do you dislike about the product?
Prices have increased significantly over the last few years, and auto-UTM link tagging is at a higher plan than we have - that seems like it should be a basic feature, though you can still do it one at a time for each link. Customer support check-ins are heavy on the upsells.
What problems is the product solving and how is that benefiting you?
The workflow/approval and calendar gives us control over our social media schedule, and the robust reporting empower us to tune our approaches for maximum engagement. New features are regularly introduced, and the AI is sometimes useful (closed captioning for videos) instead of pressuring you to generate posts within the system, which seems like a bad idea. Has been instrumental in establishing LI as a viable channel for us.
showing 841 - 850