Sprout Social
Sprout SocialExternal reviews
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Effortless Social Media Management with Powerful Analytics
What do you like best about the product?
Sprout Social makes social media management easy with intuitive scheduling, smart inbox integration, and powerful analytics.
What do you dislike about the product?
The pricing can be quite high, which may be a concern for small teams or individual users.
What problems is the product solving and how is that benefiting you?
Managing multiple social accounts across networks can be chaotic. Sprout centralizes everything in one dashboard.
Feature-Rich and User-Friendly Experience
What do you like best about the product?
lots of features, pretty easy to understand how to use
What do you dislike about the product?
some feature are named in an odd way or not intuitive
What problems is the product solving and how is that benefiting you?
all reporting information in one place cuts down on time checking or manually pulling from multiple platforms
Overall, a helpful tool for social media managers
What do you like best about the product?
I like that Sprout Social allows us to centralize content planning, publishing, and analytics across platforms. It enables me to schedule posts, monitor mentions and conversations in real time, and track performance metrics for each post, which ultimately makes it easier to coordinate messaging across channels, maintain brand consistency and measure our engagement and reach.
What do you dislike about the product?
I don't love the high cost per user/seat and the steep learning curve for the platform since it makes it a harder sell to the wider communications team, who are already reluctant to learn or use a new platform.
What problems is the product solving and how is that benefiting you?
The problem Sprout Social is solving is content management and categorization, which allows us to keep our messaging organized and consistent. It's also beneficial to be able to do a deep dive into analytics that span years, especially since the post analytics on social platforms tend to be limited to a year.
Sprout is a strong partner for our team
What do you like best about the product?
Monthly customer support updates, easy access to chat support
What do you dislike about the product?
Features move around without warning, disappear.
What problems is the product solving and how is that benefiting you?
The two big areas we use Sprout for are social media scheduling and analytics. Having Sprout helps coordinate team activity and demonstrate value of organic social media.
Sprout Social: Crucial for Social Media Management
What do you like best about the product?
I use Sprout Social daily, and its scheduling, reporting, and smart inbox features truly help streamline my work as a Social Media Manager handling multiple platforms, a large volume of content, and numerous mentions. I can rely on Sprout to post my content accurately, on time, and efficiently. The platform is very intuitive, and whenever I need assistance, I know my representative is always available to help. I also value that they actively listen to their community and implement product updates that Social Media Managers not only want, but genuinely need.
What do you dislike about the product?
Some of the API integrations that are not available in Sprout can be frustrating, such as the inability to directly like posts on Instagram through the Smart Inbox. However, I haven't encountered many issues that significantly disrupt my workflows. Aside from that, the mention tagging feature can also be annoying, as it occasionally fails to pull the correct LinkedIn page. Additionally, using the tag feature and retrieving all content associated with specific tags is not as straightforward as it should be.
What problems is the product solving and how is that benefiting you?
Sprout helps reduce some of the stress that comes with being a Social Media Manager who is responsible for everything from posting and scheduling to reporting and designing. It makes managing these varied tasks feel more manageable and organized.
Insightful Campaign Tracking Makes Collaboration Easy
What do you like best about the product?
It is very helpful to be able to see the other brand campaigns that creators have already done
What do you dislike about the product?
It's difficult to to verify the ethnicity of a creator, which is often requested by brand for specific campaigns. Additionally, the location feature does not always work, you will add "US Only" and still be given creator options outside of the US, so you have to double check all of your lists manually, by each creator.
What problems is the product solving and how is that benefiting you?
It gives us access to creators to showcase that we can partner with for our campaigns, and it always us to sort them by the brand's ask, which is imperative to what we do.
Great Engagement Tools, But Interface and Pricing Need Work
What do you like best about the product?
I really enjoy the engagement features, as it makes it really easy to handle CX issues.
What do you dislike about the product?
I wish that the interface was cleaner and more user-friendly.
What problems is the product solving and how is that benefiting you?
It makes it extremely easy to collect all of the CX comments from different platforms, tag them, and then respond.
Effortless Team Collaboration and Scheduling with Sprout Social
What do you like best about the product?
I like Sprout Social because it’s very easy to use and navigate, and it allows for great team collaboration. The scheduling tools are especially user-friendly and reliable, making it simple to plan and manage posts across multiple platforms.
What do you dislike about the product?
However, one thing I dislike about Sprout Social is its AM/PM time system. It can sometimes cause confusion when scheduling posts, which may lead to content being shared at the wrong time. A 24-hour time format option would help avoid these kinds of mistakes.
What problems is the product solving and how is that benefiting you?
Sprout Social helps solve the problem of managing different posts and coordinating a scheduling system with team members who have different agendas. It makes it much easier to organize and collaborate on content planning. The platform also allows me to easily keep track of all posts and ensure they are properly managed and administered.
Outstanding Reporting and Analytics, Effortless Post Creation
What do you like best about the product?
reporting and analytics and creates post for you
What do you dislike about the product?
I wish you had something to track what we are tagged in and obtain metrics on this
What problems is the product solving and how is that benefiting you?
Great metrics
Beware of Errors
What do you like best about the product?
The software is easy to use, provided that everything is functioning properly and you take advantage of its many features.
What do you dislike about the product?
Has alot of errors and set backs. The editing will not work and you wont be able to save and must start over. the reports are not accurate. No easy access to help and have a hard time getting support.
What problems is the product solving and how is that benefiting you?
Nothing its been a pain to get things to work in sprout has alot of glitches.
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