Sprout Social
Sprout SocialExternal reviews
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Intuitive and Efficient Social Media Scheduling Tool
What do you like best about the product?
I truly appreciate how Sprout Social gives me a broad overview of what the feed will look like. It allows me to share this visual with my clients, which is invaluable for obtaining their approvals or identifying posts that may need to be removed. I can aesthetically evaluate the layout and rearrange content if needed to ensure everything works seamlessly. This visual planning tool is incredibly beneficial in maintaining a cohesive and attractive social media presence. Additionally, the initial setup of Sprout Social was extremely easy and the platform itself is very user intuitive. This usability factor saved me time and allowed me to dive straight into delivering value for my clients.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts and share feed previews with clients, allowing for easy approval and aesthetic adjustments.
Effortless Navigation Makes It a Standout
What do you like best about the product?
Easy to navigate and has many advance features
What do you dislike about the product?
The X button works as back button, and need to refresh every time.
What problems is the product solving and how is that benefiting you?
Handling twitter and Facebook via sprout and its easy to handle in busy times with sprout
Concise Social Media Scheduling for Teams
What do you like best about the product?
I can schedule posts for all our social media platforms ahead of time for the month and then know they are going to be put out there at the optimal timeframe.
What do you dislike about the product?
The only issue we have is there are multiple users for our posts and we have to make sure one is off the account before another can sign on or it will kick the first person out and their work will not be saved.
What problems is the product solving and how is that benefiting you?
We are just getting started with mapping out the analytics of our posts but this is the tool we are looking forward to implementing the most as we move forward.
Intuitive Platform with Excellent Chat Support, but Onboarding Needs Improvement
What do you like best about the product?
The platform is really intuitive to use and the support staff that attend to the chat are very knowledgeable and easy to work with.
What do you dislike about the product?
When adding on Social listening it was hard to get support from the account team - the person we were assigned to on board us was not very good at onboarding us to the platform so it was very much a process of just learning to use the tool yourself and hoping for the best.
What problems is the product solving and how is that benefiting you?
Ease of reporting and pulling all the information into one centralized location.
Also assisting in the posting / planning of content.
Also assisting in the posting / planning of content.
Powerful Tagging and Analytics Streamline Content Management
What do you like best about the product?
The tagging capabilities and analytics help us get really granular on what is and isn't working across different variables related to our content. And the publishing capabilities help streamline the time spent creating and scheduling posts.
What do you dislike about the product?
I wish were able to see competitive insights from our competitor's TikTok accounts, but I believe this is an API limitation. I would also love to be able to bulk edit a post across multiple platforms instead of opening each individual platform post to make a small correction. Bulk tagging would also be super helpful - especially for retroactive tagging. Specifically, if we could make rules that apply tags to different types of posts automatically.
What problems is the product solving and how is that benefiting you?
We have a very lean team so Sprout Social really allows us to streamline our efforts and maximize our outputs. It gives us constant insight into what is and isn't working allowing us to pivot and drive greater results.
Keeps Our Team Organized and Social Media Management Effortless
What do you like best about the product?
It keeps our team organized and makes managing our social media accounts much easier!
What do you dislike about the product?
I've noticed that some of the data in reporting is not always 100% accurate
What problems is the product solving and how is that benefiting you?
It saves our team a lot of time when edheculing posts
Effortless Social Media Management in One Place
What do you like best about the product?
Navigating the dashboard is straightforward, making it convenient to manage all my social media accounts from a single location instead of having to open several different applications.
What do you dislike about the product?
Sometimes it can be difficult to see comments with multiple responses on one post.
What problems is the product solving and how is that benefiting you?
It is helping us interact with all customers which makes people feel seen and valued. It is also convenient for deleting inappropriate or negative messages from customers.
Seamless Integration and Unmatched Reliability for Agencies
What do you like best about the product?
What I like best about Sprout Social is how seamlessly it integrates with all of our platforms. We manage content for over 120 clients and upload more than 5,000 pieces of content each week, all of which are successfully published without issue. The platform makes it easy to organize assets, maintain brand guidelines, and manage both internal and external approval processes efficiently. It is extremely user friendly, and our entire team found it easy to learn and train on. We have had zero bugs or complaints in the full year we have been using it, which speaks volumes about its reliability and stability.
What do you dislike about the product?
The only downside I would mention is that it can be a bit pricey for agencies. However, considering how much functionality and integration it offers, the value is still absolutely worth it. We have only scratched the surface of its full potential, and there are many additional features and integrations we plan to explore as our team grows.
What problems is the product solving and how is that benefiting you?
Previously, with other platforms, we often ran into issues where content would fail to upload or publish without our knowledge. Because we manage such a large volume of content across 120 clients, each operating on multiple platforms, reliability is extremely important to us. Other platforms sometimes degraded the quality of our content or failed to post it altogether, which created major challenges for our workflow and client trust.
Sprout Social completely solved that problem. The quality of our content is never compromised, and every post goes live exactly as scheduled and as intended. It has allowed us to put full trust into the platform to handle the high volume of uploads we manage each week.
Beyond reliability, Sprout Social has given us deeper access to insights and analytics, allowing us to evaluate competitor performance and better understand the properties and clients we manage. Overall, it has enabled us to scale confidently and work within a platform that grows with us, rather than one we eventually outgrow.
Sprout Social completely solved that problem. The quality of our content is never compromised, and every post goes live exactly as scheduled and as intended. It has allowed us to put full trust into the platform to handle the high volume of uploads we manage each week.
Beyond reliability, Sprout Social has given us deeper access to insights and analytics, allowing us to evaluate competitor performance and better understand the properties and clients we manage. Overall, it has enabled us to scale confidently and work within a platform that grows with us, rather than one we eventually outgrow.
Multi-Channel Posting Saves Time and Increases Use of Social Media Channels
What do you like best about the product?
I like that you can post the same post on multiple channels at the same time without having to log into each one to do it.
What do you dislike about the product?
The one thing that really bothers me is doing a multi story post requires still prompting the post when the time comes and can't truly be pre-planned. I typically make different posts one minute apart so I don't have to worry about missing the push to post it.
What problems is the product solving and how is that benefiting you?
It is helping us promote our University program and connect with others in similar fields across the US and the world.
Effortless Content Scheduling Made Simple
What do you like best about the product?
After a little time, it's easy to navigate and schedule content out in advance
What do you dislike about the product?
Sometimes has bugs or doesn't work right for no apparent reason.
What problems is the product solving and how is that benefiting you?
Making it easier to schedule social content in advance across multiple platforms as well as track the analytics and performance of that content
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