Iterable
IterableReviews from AWS customer
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Easy to Use, Creative Logic, and Outstanding Support
What do you like best about the product?
It's easy to use and straightforward. The handlebar logic is really dynamic and you can get very creative with how to use it and set things up properly. There's also a host of channels that you have access to whether that's email, push, SMS or WhatsApp. The support team and Customer Success team are also always super helpful, and quick to respond.
What do you dislike about the product?
The journey builder could be more detailed in terms of who is in the flow where they are, and where they exited. And sometimes there are a few small bugs. That happens, so nothing I really dislike.
What problems is the product solving and how is that benefiting you?
Iterable is our main tool for all customer communication. Without it, we wouldn't have a scalable way to reach out to our customers.
Best-in-class Engagement Platform with Outstanding Support
What do you like best about the product?
Iterable is a best-in-class engagement platform that I would definitely select and implement again. It has become a critical part of our tech stack and our customer experience. Special shout-out to Claire on the CX team as well as the entire Customer Support team. The customer-facing teams have been amazing over the years.
What do you dislike about the product?
It could use some love on media management and data schema management but I know these are currently in the works. Also some better out-of-the-box reporting could be helpful.
What problems is the product solving and how is that benefiting you?
It is our primary platform for orchestrating customer-facing scaled communication. Onboarding journeys, transactional messages, crisis response, feature launch... We do it all from Iterable in a way that maintains brand consistency while driving business and customer impact.
User-Friendly Email Tool that Still Allows for Flexibility
What do you like best about the product?
There's also some fun features to play around with, like the ability to add stickers and GIFs. My company doesn't use them, but they're a nice touch.
What do you dislike about the product?
Somehow I missed that in a recent update they added an "expand" button to the sidebar, that brings up the field you need in a pop-up box. I'd still like the ability to resize the field on my own, but the expand button is handy.
What problems is the product solving and how is that benefiting you?
I find Iterable makes it easy to format newsletters, enhancing engagement and ensuring timely communications with donors. It gives me some good structure to use as a foundation while allowing me enough flexibility to play.
Versatile Marketing Automation with Room for Improvement
What do you like best about the product?
I like Iterable's journey features, which are incredibly useful for creating tailored customer experiences. The platform allows us to design and customize our customer journeys in a way that perfectly suits our needs, enhancing our ability to engage with our clients effectively. I appreciate the flexibility and capability of these features, as they enable us to reach our customers seamlessly via email and SMS for our marketing automation strategies. Additionally, the move from Emfluence to Iterable has proven beneficial due to the advanced capabilities Iterable offers in handling our data.
What do you dislike about the product?
The reporting in Iterable is finicky and I frequently encounter glitches that have no clear explanation. Additionally, the customer service team requires improvement.
What problems is the product solving and how is that benefiting you?
I use Iterable for email and SMS marketing automation, allowing us to reach customers effectively. It offers journey features that enable custom campaign creation, enhancing our marketing capabilities.
Intuitive and Innovative, But Initial Setup Can Be Challenging
What do you like best about the product?
I love how Iterable has an easy-to-use interface, making the platform really easy to navigate, which simplifies my work process substantially. The innovative approach they take is highly commendable, as it allows me to explore new ways to enhance our marketing strategies effectively. I appreciate that Iterable often rolls out new features, keeping the platform cutting-edge and allowing me to add variables to the experiment sessions to optimize our marketing efforts further. The ability to send personalized messages to different segments at the optimal time with send/time optimization is a standout feature that significantly improves our communication effectiveness. Additionally, the platform's capability to integrate effortlessly with tools like Salesforce and Snowflake makes it an invaluable part of our marketing stack.
What do you dislike about the product?
I found the initial setup of Iterable to be quite slow and painful, particularly with the push and in-app setup. Additionally, the messaging insights could be improved as there is no way to get rid of unused metrics and track custom events.
What problems is the product solving and how is that benefiting you?
I use Iterable to send personalized messages at the optimal time with send/time optimization and appreciate its user-friendly interface and innovative features.
Effortless Onboarding and Comprehensive ESP Features
What do you like best about the product?
Iterable is very easy to navigate, with little training required to get new team members started with it. It has all the features that you'd expect from an ESP.
What do you dislike about the product?
We have to use suppression lists, which count towards our number of users, even though we will never send anything to them.
What problems is the product solving and how is that benefiting you?
Email automation and dynamic templates
Usable APIs, But Digioh Frustrations Hinder Recommendation
What do you like best about the product?
I find Iterable's APIs to be easy to use, which is a significant positive aspect for me as it facilitates seamless integration and interaction with different systems. This ease of use reflects a thoughtful design and user-friendly approach, making technical operations more manageable. Additionally, during the initial setup of Iterable, the process was acceptable and the onboarding experience was fine, indicating a well-organized and efficient approach to getting users started with the platform. This aspect helps in harmonizing setup across various systems within a group, showing Iterable's capability to accommodate diverse configurations and streamline operations.
What do you dislike about the product?
I am frustrated with the integration of Digioh as a third-party tool with Iterable, which causes immense frustration due to its complexity and lack of transparency. The fact that it's a massive file to load and the instructions around it being not intuitive or 'you just have to do it this way' does not fit the profile of an acceptable enterprise solution. This inconsistency in ease of use compared to Iterable’s technology represents a significant downside. Furthermore, the unexpected requirement to use Digioh halfway through the onboarding process was not acceptable, and this reliance on a third-party tool makes it impossible for me to recommend Iterable confidently.
What problems is the product solving and how is that benefiting you?
I use Iterable as our main ESP for emailing customers, appreciating its easy-to-use APIs.
Great Features with a Steep Learning Curve
What do you like best about the product?
I really appreciate that I can manage in-app, journey, email, and push notifications all in one place with Iterable. This feature significantly streamlines my workflow and allows for more efficient campaign management. Furthermore, the organic layout of the software stands out as a particularly beneficial feature. It makes navigating the platform and sourcing data a straightforward and seamless experience.
What do you dislike about the product?
I am having a really hard time understanding some of the specific nuances about how to use certain features in Iterable, even for simple tools like segmentation. The simple requests cannot be solved by Iterable support and often get reported for bugs. There is a lot of learning expected and almost daily support required for producing and reproducing the basics. It's often a nuanced detail that wouldn't be known through training. Simplifying how to use tools like journey building, segmentation, fields, and events would be helpful. During implementation, people really need structured, hands-on recommendations for what to do and not to do, and some time for experts to review accounts. Right now, we are spending a lot of time and money undoing mistakes that happened last year during implementation.
What problems is the product solving and how is that benefiting you?
I use Iterable to manage and monitor marketing campaigns efficiently, integrating email, push notifications, and more in one place, with an easy-to-navigate layout.
User-Friendly and Efficient, But Support Lacking
What do you like best about the product?
I love that Iterable is user-friendly and easy to navigate. The sections are clearly labeled and accessible, which makes it an easy platform to learn without needing prior experience. The initial setup was very easy, making the whole process quite smooth. Additionally, it helps me send out email campaigns fast and effectively.
What do you dislike about the product?
Technical support is difficult to reach and their support isn't well versed in the platform
What problems is the product solving and how is that benefiting you?
I use Iterable for email marketing and automation, sending out campaigns fast and effectively.
Intuitive, Versatile, and Powerful Platform
What do you like best about the product?
I find it quite intuitive, versatile and powerful. Getting in touch with customer support is easy and people are always very helpful. We are aware that the capabilities of the tool are very big and the integration can be expanded, and we'd love to receive guidance in that respect. People who work with the software everyday find it easy to implement new logics and workarounds. We use it everyday across teams.
What do you dislike about the product?
I feel that accessing information and understanding the platform's capabilities could be made more straightforward. There seem to be simpler ways this could be achieved. Maybe some smart tips with AI or accessible case studies.
What problems is the product solving and how is that benefiting you?
Iterable is making it easy for us to create, analyze, iterate and optimize campaigns that have worked in the past.
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