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HighRadius CAA, CLS, CRD
What do you like best about the product?
Automation for AR is great. Real time processing overviews help provide insight into AR functions.
What do you dislike about the product?
Website speed isn't great and support responses can be slow.
What problems is the product solving and how is that benefiting you?
Manual cash application can be time-consuming and inaccurate at a high volume, the automation has benefited both the efficiency and accuracy of our process. Manual collections processes are slow and automation has greatly improved our ability to collect. We did not have a method to credit check before implementing the credit cloud and now we have visibility into our potential customer's financial liability.
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Collections module
What do you like best about the product?
Complete solution offered from invoice to cash
What do you dislike about the product?
Process to incorporate enhancement requests
What problems is the product solving and how is that benefiting you?
Prioritization of A/R team's tasks through customizable strategies to optimize collections efforts.
Cash Application Automation
What do you like best about the product?
For our company, the CAA module enables us to have cash applied and reflected on our aging way more quickly and efficiently which is beneficial for our peers on the CLS side of AR.
What do you dislike about the product?
The only dislike I could find is there's not enough hours in the day to have the file transfers iniated to be on a current day cash posting basis. You are also at the payor's mercy with the remittance they provide.
What problems is the product solving and how is that benefiting you?
The slow/manual process of applying cash was eliminated and misapplications are few and far between which increased our efficiency and performance. It also helps with directing focus on other priorities.
Recommendations to others considering the product:
Know the limitations of your current ERP and address/resolve any process issues within your department before implementing any HighRadius tool.
Good experience overall, lots of functionality and automation available.
What do you like best about the product?
The automated reminder system is very robust, with customizable rules for different portfolios.
What do you dislike about the product?
Sometimes difficult to make changes to the Worklist since it's so integrated with background rules.
What problems is the product solving and how is that benefiting you?
Automated reminders frees up alot of time for our AR Analysts to do more important things.
High Radius is great!
What do you like best about the product?
The ease of us and the effiency Increase is key to our departments success.
What do you dislike about the product?
Sometimes help desk can be fixated on the specific problem rather the big picture. Don't bandaid, find the root and where everything fits together.
What problems is the product solving and how is that benefiting you?
Cash apps hit rate, automated credit applications processing, ease of collections.
AR automation
What do you like best about the product?
The solutions improved our entire collections and cash posting process. What was once done manually is now done more efficiently and with less staff.
What do you dislike about the product?
While we don't see any downsides I will say and multi product implementation is not for the faint of heart. Be prepared to invest the time to get it right.
What problems is the product solving and how is that benefiting you?
Faster and more efficient cash posting and strategy directed collections.
The Cash Application module rocks.
What do you like best about the product?
I enjoy the visibility to email inboxes.
What do you dislike about the product?
The lag in time needed for AI to learn our processes.
What problems is the product solving and how is that benefiting you?
Automatic application of cash where maunal work was performed before.
HRC Cash application
What do you like best about the product?
Automation of the payment application process has sign some of the latest technologies.
What do you dislike about the product?
Not anything I can think about that is a limitation of their system. All ERP solutions have nuances and HRC handles most of them
What problems is the product solving and how is that benefiting you?
Ability to apply cash on a daily basis using the HRC system. Increased accuracy
9
What do you like best about the product?
Ability to track specific actions at a customer level.
What do you dislike about the product?
Customization needed for different strategies
What problems is the product solving and how is that benefiting you?
Decrease past due AR. Able to see customers DSO amd credit limits.
Director of Credit
What do you like best about the product?
Cash Apps, Credit, and Collections modules
What do you dislike about the product?
Support and training can sometimes be lacking
What problems is the product solving and how is that benefiting you?
We are solving organization and planning issues when it comes to managing accounts. We are also looking at quicker cash applications and faster reduction in DSO.
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