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Collections Manager
What do you like best about the product?
Works well with SAP most everything else is painful so far.
What do you dislike about the product?
Does not do everything that was promised
What problems is the product solving and how is that benefiting you?
Complete AR automation. Only cash automation is live and it is not coded to get everything flowing correctly into SAP.
EIPP has not gone live yet and we have been working on it for a year
EIPP has not gone live yet and we have been working on it for a year
Recommendations to others considering the product:
Don't expect the design or programming to be fast
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Concept is great. Customizing the concept to fit our business needs has been a nightmare.
What do you like best about the product?
Haven't seen it work. In a perfect world, it will make processes more streamlined. It isn't a perfect world yet.
What do you dislike about the product?
I don't like that it is not user-friendly. Imagine that our customers will become frustrated and not use the platform
What problems is the product solving and how is that benefiting you?
As stated above streamlining our credit/return process is a plus. We haven't realized any benefits yet as it is not up and running yet. S
Great Experience
What do you like best about the product?
Very quick and accurate posting of our A/R
What do you dislike about the product?
High Radius usually posts our A/R accurately, but sometimes it is difficult to find the mistakes.
What problems is the product solving and how is that benefiting you?
For the most part, our A/R is posted very accurately
Recommendations to others considering the product:
Highly recommended
Quality Professional Collaborative Team
What do you like best about the product?
The consistent team work. From the beginning of the process to the end of the project the team effort was excellent. The project manager kept us on track time-wise and the installation went well!
What do you dislike about the product?
Sometimes slow response time after install and out of hypercare. They use the ticket method of following up and we have to wait at times. We have logged in a complaint and from then it has improved.
What problems is the product solving and how is that benefiting you?
We have HR apply all our incoming cash to our customer's accounts based on the remittance. We had two full time cash application specialists and now they are handling disputes. No more time spent searching for remittances.
HighRadius Collection Cloud Tutorial
What do you like best about the product?
I enjoyed the step-by-step instruction given to the participants. It was very thorough and precise. I also enjoyed being able to ask questions periodically during the seminar.
What do you dislike about the product?
Although the seminar was thorough, it felt slightly rushed. For those that do not use that feature regularly, taking notes to was a little difficult because of the speed. I am happy the seminar was taped.
What problems is the product solving and how is that benefiting you?
Currently the only option I use is the Cash Application portion and a very small aspect of the Collections portion of HighRadius. For Cash Applications, HighRadius has helped tremendously in my daily processing responsibilities. The portion of Collections I use is to send statements. This also makes my job very easy on the first of every month.
Recommendations to others considering the product:
This program makes daily cash applications process very easy to accomplish in a timely manner.
Hard to use
What do you like best about the product?
i like that you can send past due emails
What do you dislike about the product?
not user friendly
cant send statements anytime of month/year needed
too many screens to get 1 payment processed
cant send statements anytime of month/year needed
too many screens to get 1 payment processed
What problems is the product solving and how is that benefiting you?
have not seen any yet. testing has stopped
Recommendations to others considering the product:
make sure they can do all that your business requires
PACE SUPPLY REVIEW
What do you like best about the product?
The automatic letters that go out, but still not understanding why some go out and others do not. I don't have time to check to see what when and what did not I just have to go into each account and see why they did or didn't go
What do you dislike about the product?
The Contacts not updating but that is our IT's fault, as well as the lack in High Radius, The spell check & grammar check, should work like a word processor and either correct spelling or give suggestions. well nevermind it is working in this review I'll check better in HR
What problems is the product solving and how is that benefiting you?
Sorry, I don't see any Benefits only causing more work. Hopefully using it longer will be productive. If we were able to use everything the training would make so much more since
Recommendations to others considering the product:
My recommendation is if you are using HighRadius use it to the fullest. if not very difficult to use. Training is for Full use and makes no sense if not using everything
Great vendor company to work with
What do you like best about the product?
HighRadius is a great vendor company to work with.
What do you dislike about the product?
HighRadius still use FTP connection for files transfer which is redundant these days.
What problems is the product solving and how is that benefiting you?
We are exchanging files with HighRadius from our Finance system.
Great transparency and ease of work
What do you like best about the product?
What I like best is about using HR is the ease of work and the transparency across the board for all open AR
What do you dislike about the product?
What I dislike is the onboarding process, even though it is very detailed and will help us in the long term, it very time intensive.
What problems is the product solving and how is that benefiting you?
The problem was manual processes for credits and disputes. The benefits are visibility and accountability with AR Reps.
Great Software to Use and More in the Pipeline
What do you like best about the product?
Being able to review accounts my team is focusing on and the automation of statements and past-due notifications have been instrumental in reducing DSO and manual efforts. Notating and flagging short pay based on type streamlines the action that needs to occur to fix the issue.
What do you dislike about the product?
I am not sure there is a downside and it is more the way our current erp is set up and we have some exceptions to address when importing invoices. The improvement would most likely come on end as we begin to review our needs for an erp upgrade or replacement.
What problems is the product solving and how is that benefiting you?
Supplying the customer with documents to substantiate the open items on their statements and past due communication. Also we currently use HR as visuals when we are in Executive meetings regarding collections to review what is open, what communication has been sent, and if there are flags for the disputes as to why it is still sitting open.
Recommendations to others considering the product:
Great software and forward-thinking.
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