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Functionality for collections
What do you like best about the product?
The functionality and flexibility high radius gives to our teams to make collections easy.
What do you dislike about the product?
The scoring function of the strategies that are not user friendly.
What problems is the product solving and how is that benefiting you?
Being able to track our collection progress and saving time by sending automated emails.
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Saves time
What do you like best about the product?
Automation of our credit and collection.
What do you dislike about the product?
High five tickrts. Waiting on India. I dislike
What problems is the product solving and how is that benefiting you?
Automated letters.
Both worked as part of HRC and now as a user with XPO.
What do you like best about the product?
The UI is easy to use and the offerings are robust.
What do you dislike about the product?
The fact that the AI component for collections requires an upgrade.
What problems is the product solving and how is that benefiting you?
Automated correspondence for our smaller accounts.
HRC for the win
What do you like best about the product?
Ease of use and being able to approve reviews from the phone
What do you dislike about the product?
Sometime updates are communicated and cause changes we aren't aware of
What problems is the product solving and how is that benefiting you?
Credit review routing and collections
Happy hrc user
What do you like best about the product?
The Worklist for both credit and collections
What do you dislike about the product?
Hrc tickets. Limited on what we can correct oirselves
What problems is the product solving and how is that benefiting you?
Organizing our teams workload.
Fun and educational
What do you like best about the product?
Radiance each year conference is the best
What do you dislike about the product?
Only once a yea is the conference it should be twice
What problems is the product solving and how is that benefiting you?
Reporting and analysis of what has happened
HRC deduction Cloud
What do you like best about the product?
Layout is very user friendly and intuitive. Automated backup retrieval is very efficient and convenient.
I like all the "self service" features.
I like all the "self service" features.
What do you dislike about the product?
I feel like their OCR capabilities need some improvements. Speed of some jobs could be improved.
Would be nice if we could potentially create some of our own rules.
Would be nice if we could potentially create some of our own rules.
What problems is the product solving and how is that benefiting you?
Currently working on automating our resolution process. This will increase our DDS on our large customer. And free up valuable resource time for other projects
Automation and Customization
What do you like best about the product?
HighRadius is a great tool that provides automated solutions and customizable strategies for our collections team. This is also a great tool that allows us to track the progress and usage of our collectors.
What do you dislike about the product?
We currently don't have a way to upload bulk lists of invoices to update multiple invoice statuses at once, which cause manual work for our team.
What problems is the product solving and how is that benefiting you?
With extensive AR across hundreds of customers, HighRadius' ability to send out monthly statements each month helps keep our collection efforts on track. The customizable strategies also allows us to create timelines specific to our range of customers.
An application that greatly streamlines the cash application process.
What do you like best about the product?
The feature I like most is Integrated Receivables as it dramatically streamlines the process of the cash application. That its analysis and reporting tools have a chock-full nature is time saving- this, in turn, frees me to get down with other important tasks. Where HighRadius is special is the identification of root cause of issues that ensures faster resolution. The degree of automation here is a breakthrough, in particular when working with several Account Managers.
What do you dislike about the product?
However, on the other side of things, I will have to complain that HighRadius sometimes seems a bit lagging, mostly when it comes to creating full extended reporting. It can be inconvenient because the ability to check reports is very important for me, as it makes my job easier but customizability is limited in this aspect.
What problems is the product solving and how is that benefiting you?
HighRadius is improving important problems of automation and data processing. It simplifies complicated procedures, which makes my work more effective.
We have had some issues this year but overall it has been helpful
What do you like best about the product?
Helps tracks work being done on my accounts and also my co-workers
What do you dislike about the product?
It's hard to get support when there are problems
What problems is the product solving and how is that benefiting you?
It help maintaining work on accounts and gives them to you that need the most work first
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