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High Radius EIPP
What do you like best about the product?
Ease of usage of the EIPP platform and quick processing of payments are extremely useful from an end customer standpoint and is much appreciated by crucial Business Teams.
What do you dislike about the product?
Time taken to resolve critical issues can be expedited while we acknowledge the complexity of the High Radius processing systems. Not exactly a dislike but scope for improvement, maybe.
What problems is the product solving and how is that benefiting you?
High Radius provisions a great user friendly UI for end customers to make view Invoices and make payments on time, enabling solid Business continuity immensely provisioning benefits.
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Cash Application Cloud Webinar
What do you like best about the product?
EIPP cloud webinar conducted fine and easy-to-understand process. The product looks good. I'm not sure about the tools which need to use this software. I'm not aware of its competitors.
What do you dislike about the product?
Based on the webinar, thinking that the product will be helpful for customers who need this. Looks like it will be a good product and not sure for now to make improvements.
What problems is the product solving and how is that benefiting you?
Customers are using High Radius for Payment processing and depositing the customer checks. Based on my experience, it will. Yes, Performance gets increased by using these processes.
EIPP Portal Webinar Review
What do you like best about the product?
It's a very user-friendly interface (GUI).
What do you dislike about the product?
The filtering (no dropdown from the list)
What problems is the product solving and how is that benefiting you?
It's creating automation of the cash application. Minimizing the amount of manual work required by the business to manage this function.
Recommendations to others considering the product:
Review all the features and participate in the well-deployed webinars
Great product
What do you like best about the product?
Automates the collection process by sending notices.
What do you dislike about the product?
Not very customizable. Not able to attach documents for executive notes.
What problems is the product solving and how is that benefiting you?
HighRadius is speeding up the collection process and allowing me to work more accounts effectively.
High radius has been a game changer ,and the amount of support we have received is out of this world
What do you like best about the product?
I like that there is so much support from the team! No matter what issue you think cant be solved it can.
What do you dislike about the product?
An issue I had In the beginning was not understanding the abbreviations for the exceptions. That turned around due to support providing info for each one.
What problems is the product solving and how is that benefiting you?
We're figuring out what customers we have to work with to get them to send in remit the correct way. With this giving us which customers are not relaying remit, thats our benefit because we know who we need to get on track.
Recommendations to others considering the product:
Be patient,and know that with time you will be successful with moving through HR.
HighRadius - Cash application cloud webinar
What do you like best about the product?
The presenter was very conscise and gave good information
What do you dislike about the product?
there was nothing i disliked about the presentation- would appriciate if you can have another one with different senario of cash applicaton.
What problems is the product solving and how is that benefiting you?
I do cash applications with all the exceptons. It saves lots of time in processing a payment.
Collections Manager
What do you like best about the product?
Works well with SAP most everything else is painful so far.
What do you dislike about the product?
Does not do everything that was promised
What problems is the product solving and how is that benefiting you?
Complete AR automation. Only cash automation is live and it is not coded to get everything flowing correctly into SAP.
EIPP has not gone live yet and we have been working on it for a year
EIPP has not gone live yet and we have been working on it for a year
Recommendations to others considering the product:
Don't expect the design or programming to be fast
Concept is great. Customizing the concept to fit our business needs has been a nightmare.
What do you like best about the product?
Haven't seen it work. In a perfect world, it will make processes more streamlined. It isn't a perfect world yet.
What do you dislike about the product?
I don't like that it is not user-friendly. Imagine that our customers will become frustrated and not use the platform
What problems is the product solving and how is that benefiting you?
As stated above streamlining our credit/return process is a plus. We haven't realized any benefits yet as it is not up and running yet. S
Great Experience
What do you like best about the product?
Very quick and accurate posting of our A/R
What do you dislike about the product?
High Radius usually posts our A/R accurately, but sometimes it is difficult to find the mistakes.
What problems is the product solving and how is that benefiting you?
For the most part, our A/R is posted very accurately
Recommendations to others considering the product:
Highly recommended
Quality Professional Collaborative Team
What do you like best about the product?
The consistent team work. From the beginning of the process to the end of the project the team effort was excellent. The project manager kept us on track time-wise and the installation went well!
What do you dislike about the product?
Sometimes slow response time after install and out of hypercare. They use the ticket method of following up and we have to wait at times. We have logged in a complaint and from then it has improved.
What problems is the product solving and how is that benefiting you?
We have HR apply all our incoming cash to our customer's accounts based on the remittance. We had two full time cash application specialists and now they are handling disputes. No more time spent searching for remittances.
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