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HighRadius Collection Cloud Tutorial
What do you like best about the product?
I enjoyed the step-by-step instruction given to the participants. It was very thorough and precise. I also enjoyed being able to ask questions periodically during the seminar.
What do you dislike about the product?
Although the seminar was thorough, it felt slightly rushed. For those that do not use that feature regularly, taking notes to was a little difficult because of the speed. I am happy the seminar was taped.
What problems is the product solving and how is that benefiting you?
Currently the only option I use is the Cash Application portion and a very small aspect of the Collections portion of HighRadius. For Cash Applications, HighRadius has helped tremendously in my daily processing responsibilities. The portion of Collections I use is to send statements. This also makes my job very easy on the first of every month.
Recommendations to others considering the product:
This program makes daily cash applications process very easy to accomplish in a timely manner.
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Hard to use
What do you like best about the product?
i like that you can send past due emails
What do you dislike about the product?
not user friendly
cant send statements anytime of month/year needed
too many screens to get 1 payment processed
cant send statements anytime of month/year needed
too many screens to get 1 payment processed
What problems is the product solving and how is that benefiting you?
have not seen any yet. testing has stopped
Recommendations to others considering the product:
make sure they can do all that your business requires
PACE SUPPLY REVIEW
What do you like best about the product?
The automatic letters that go out, but still not understanding why some go out and others do not. I don't have time to check to see what when and what did not I just have to go into each account and see why they did or didn't go
What do you dislike about the product?
The Contacts not updating but that is our IT's fault, as well as the lack in High Radius, The spell check & grammar check, should work like a word processor and either correct spelling or give suggestions. well nevermind it is working in this review I'll check better in HR
What problems is the product solving and how is that benefiting you?
Sorry, I don't see any Benefits only causing more work. Hopefully using it longer will be productive. If we were able to use everything the training would make so much more since
Recommendations to others considering the product:
My recommendation is if you are using HighRadius use it to the fullest. if not very difficult to use. Training is for Full use and makes no sense if not using everything
Great vendor company to work with
What do you like best about the product?
HighRadius is a great vendor company to work with.
What do you dislike about the product?
HighRadius still use FTP connection for files transfer which is redundant these days.
What problems is the product solving and how is that benefiting you?
We are exchanging files with HighRadius from our Finance system.
Great transparency and ease of work
What do you like best about the product?
What I like best is about using HR is the ease of work and the transparency across the board for all open AR
What do you dislike about the product?
What I dislike is the onboarding process, even though it is very detailed and will help us in the long term, it very time intensive.
What problems is the product solving and how is that benefiting you?
The problem was manual processes for credits and disputes. The benefits are visibility and accountability with AR Reps.
Great Software to Use and More in the Pipeline
What do you like best about the product?
Being able to review accounts my team is focusing on and the automation of statements and past-due notifications have been instrumental in reducing DSO and manual efforts. Notating and flagging short pay based on type streamlines the action that needs to occur to fix the issue.
What do you dislike about the product?
I am not sure there is a downside and it is more the way our current erp is set up and we have some exceptions to address when importing invoices. The improvement would most likely come on end as we begin to review our needs for an erp upgrade or replacement.
What problems is the product solving and how is that benefiting you?
Supplying the customer with documents to substantiate the open items on their statements and past due communication. Also we currently use HR as visuals when we are in Executive meetings regarding collections to review what is open, what communication has been sent, and if there are flags for the disputes as to why it is still sitting open.
Recommendations to others considering the product:
Great software and forward-thinking.
The system is helpful we do not have access to all the tabs and functionality that was demonstrated.
What do you like best about the product?
The notices will be systematically emailed
What do you dislike about the product?
Too many tabs...very cumbersome, needs to be simpler.
What problems is the product solving and how is that benefiting you?
Not at this time.
Good information from a knowledgeable organization
What do you like best about the product?
I love the tools that are offered to assist in being proficient and organized. They definitely help in getting tasks done quicker!
What do you dislike about the product?
There really is not anything that I dislike about this product
What problems is the product solving and how is that benefiting you?
I like the ability to be able to address those smaller tiered accounts all at the same time
HR SOP's
What do you like best about the product?
Learning new options and streamlining my tasks and being more efficientat my job.
What do you dislike about the product?
At this point I do not have any negative feedback as it is betting software than what we previously used.
What problems is the product solving and how is that benefiting you?
Being able to notate multiple invoices at once. Quick P2P notes nad disputes.
Extremely User Friendly
What do you like best about the product?
The web based interface makes it extremely easy and user friendly to navigate the site. All information is easily accessed and presented in a manner that is easy to digest.
What do you dislike about the product?
The only thing I have had a negative expierence with is sometimes through out the day I run into issues with the site loading. Normally after about 10 minutes everything is back to normal.
What problems is the product solving and how is that benefiting you?
The abilitiy to filter through thousands of accounts for particular information at the touch of a button. Also, having this data be in a web based platform rather than excel makes it user friendy for people who may not be well versed in excel.
Recommendations to others considering the product:
Couldnt recommend more!
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