Vasion Virtual Appliance
Vasion (formerly PrinterLogic)Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
385 reviews
from
External reviews are not included in the AWS star rating for the product.
User friendly printer mapping!
What do you like best about the product?
For me, the best part of PrinterLogic is that our customer base no longer has to call the Help Desk, who in turn contacts Desktop Support, in order to map a printer.
What do you dislike about the product?
I miss a reporting feature that allows you to poll a printer, and see everyone who has that printer mapped to their system. I think that would be a great feature to add.
What problems is the product solving and how is that benefiting you?
The biggest problem that PrinterLogic provided a solution for is the time that was previously spent by the customer, our Help Desk, and Desktop Support in getting a printer mapped for an End-User.
They are able to do it t hemselves!
They are able to do it t hemselves!
It was very easy to implement. The one time I needed support, they were very helpful.
What do you like best about the product?
We recently changed our printers to different models across all of our sites. After updating the drivers and IP information, the transition was smooth, and most users never noticed a change.
What do you dislike about the product?
We had a previous MSP that managed our printers. They also used PrinterLogic. After we separated from that MSP, and implemented our own setup for PrinterLogic, There were a few issues uninstalling the old client and installing the new. After we developed scripts for that purpose, it was no longer a problem.
What problems is the product solving and how is that benefiting you?
Prior to implementing PrinterLogic, we attempted to use Windows server print management. However, we had inconsistent results. I had also used PrinterLogic in a previous company and was impressed with it. I "sold" the expense vs. benefit of printer logic to upper management and am so glad I did. It's been a lifesaver.
Application is great for admins and end users
What do you like best about the product?
Easy to manage our printers and easy for end users to access / install those printers.
What do you dislike about the product?
New VA was a challenge to setup and deploy
What problems is the product solving and how is that benefiting you?
Solving easy printer information deploys after printer changes (eg IP addresses, drivers)
Great product, far more advanced than the competition
What do you like best about the product?
PrinterLogic is fully cloud-based, unlike some of the other big competitors who claim to be a Saas Solution, yet when you dig a little deeper, they require you to have on-site servers or infrastructure. We also needed a full Chromebook solution printing which PrinterLogic is; again other companies were using workarounds. The client and Admin interface is very simple and intuitive for users, and we received great support when during the initial setup and configuration. We are now rolling this out to Windows users so that no matter what device you have, users get the same experience; this will free up our support teams from having to install drivers and printers manually.
What do you dislike about the product?
I am not sure there is much to dislike about it, it does what it says on the tin, and makes our user's printing experience much more straightforward and seamless.
What problems is the product solving and how is that benefiting you?
Allowing a simple SAAS based secure printing solution for both Chromebook and windows users, this has allowed us to remove print servers and have a Cloud-based printing solution.
Customer Service is their priority
What do you like best about the product?
We appreciate the excellent customer service we receive from PrinterLogic. They take the time to understand the questions and provide thoughtful and helpful answers. We have had some issues that took several calls to resolve and PrinterLogic stuck with us all the way through.
What do you dislike about the product?
Response times can be a little long, but we realize that is probably because they are very busy.
What problems is the product solving and how is that benefiting you?
We are receiving support for issues with Vasion imports and indexing.
Does what we need and simplifies Printer Management
What do you like best about the product?
Ease of use. Simplified Printer Management. Increased controls.
What do you dislike about the product?
We like just about everything. We don't have any complaints.
What problems is the product solving and how is that benefiting you?
We've used PrinterLogic for years now, can't imagine going back to just Windows Printer Management.
Toll that get the job done without hassle.
What do you like best about the product?
Ease of printer management with cool features like profiles allows you to change configuration on needed bases.
What do you dislike about the product?
I wish there were more options on a mass scale deployment options and authentication verification to server. Sometimes you will have to manually enter the authorization code to complete communication to the server.
What problems is the product solving and how is that benefiting you?
It allows users to add printers on the go without needing an IT department. Easy print management with a click of a button. Our IT team will have more time for important tasks
Great solution for site printers
What do you like best about the product?
As soon as you join the wifi it deploys printers seamlessly on which ever site you goto
What do you dislike about the product?
Theres no visual aspect to tell you its deploying
What problems is the product solving and how is that benefiting you?
People that move site to site dont have to install new printers
Great tool to manage printers
What do you like best about the product?
Being able to manage drivers, IPs, names, print queues, and poll printers is useful. We assign workstations to printers via hostname and it works well.
What do you dislike about the product?
Sometimes Windows upgrades cause print queues to no longer work, so we have to delete the print queues and let PrinterInstaller recreate them.
What problems is the product solving and how is that benefiting you?
We used to manage printer assignments either manually or with a cumbersome startup script. This is 100x better than our previous in-house solution.
PrinterLogic is a great product
What do you like best about the product?
PrinterLogic has significantly improved the manageability of network printing across our organization. Great to have all printers on one pane of glass, and significantly better then using print servers!
What do you dislike about the product?
There is no easy way to validate that clients are pointing to the correct installation. We recently migrated to the SAAS solution and it has been problematic validating
What problems is the product solving and how is that benefiting you?
Printerlogic has simplified our print management significantly, especially considering the increase in our remote workforce over the past few years. Much easier to manage and fewer user issues.
showing 301 - 310