Works well. Dependable and easy to use
What do you like best about the product?
It's so simple to search for email! I work at a law firm, so we're constatly being asked to find this or that email. Barracuda provides easy to understand instruction, which can get a beginner up to speed quickly. The web interface is layed out well and the controls are intuitive. We've been using Barracuda for years, and wouldn't go with anyone else. Also, customer service is top notch.
What do you dislike about the product?
There are some rules to searching that you need to know before you get started. For instance, putting all of your "or" searches before the "and" searches. This is really the only reason we've needed to contact customer support. This should be made more obvious on the search screen.
What problems is the product solving and how is that benefiting you?
Barracuda helps us find correspondance and attachments quickly and efficiently.
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