What do you like best about the product?

- It appears to prevent a good deal of unwanted email from reaching our end users.
- It removes the emails from user inboxes after identifying them as fraudulent.

What do you dislike about the product?

- It is named "Impersonation Protection," but as far as I understand it, it also blocks general phishing attempts and scams as well. The name of the service leads one to the inference that it is more limited in scope than it actually is.
- Also, with "Impersonation Protection" in mind, I want to note that it has in times past allowed fraudulent emails through which displayed our president's name, but was from a gmail address or other email domain that was not our own. I would have expected it to do better than that given that it should be able to see the names of people in our company and compare those to emails that pretend to be from people of the same name. I will say that this specific issue has not presented itself particularly recently, so it may have improved over time.
- It does miss some emails that I really feel it ought to be capable of remediating. Things like some fake docusign emails or emails with "attachments" that are really just a picture of an attached file in the email. I think some of these are just using images to get around spam filtering which is an old and well-known technique in my mind.
- I also tend to feel like some of the emails that it blocks should be getting filtered out by the "regular" Barracuda filtering and shouldn't need to be remediated by the Impersonation Protection service specifically. I can't be objective about it however. I just think some of the scam emails for example, should be detectable by the regualr spam filtering.
- The process for reporting missed emails is fine, but I feel like those should be going to an email address that reflects the current product name, rather than the old "Sentinel" name.
- I feel like there ought to be logs available which would show every email that Impersonation Protection has reviewed. I can only see which ones have been remediated.
- It seems like many of the emails that get categorized as "impersonation" are really just spam, scam, or general phishing; not impersonation specifically.

What problems is the product solving and how is that benefiting you?

It remediates emails that the regular Barracuda spam filtering service missed, including phishing emails and scams.