What do you like best about the product?

We had several sales calls with Algolia to determine it was the right product for our client. Then when we entered into an agreement we had very detailed weekly onboarding sessions to teach us about the tool. The dashboard is very user friendly and there's so many different features. We're excited about the level of control we'll have with this tool compared to the default site search tools through a CMS like Drupal or Wordpress, or ElasticSearch via AWS. This is nice because we can see why a search is ranking a certain way right through the dashboard and will save us time from having to do trial and error to make the site search as relevant as possible.

What do you dislike about the product?

There are so many features that it can seem overwhelming to start at first. We are also one of the first clients using this in a non-ecommerce way so there were not as many uses cases we could reference. The tool is expensive but worth it so far.

What problems is the product solving and how is that benefiting you?

Giving the website admins more control over the site search. We can come up with our search results ranking strategy and manage it in the Algolia dashboard. It's way more transparent than the basic site search ranking rules we'd get through Drupal or Wordpress. Then there's the AI powered part that pays attention to what users are searching for and personalizes their website experience from there.