What do you like best about the product?

Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned IVR systems. I'm currently looking to upgrade our current TalkDesk configuration.

What do you dislike about the product?

The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair.

What problems is the product solving and how is that benefiting you?

Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets.