What do you like best about the product?

What I like best is their their customer service interface. They are very alert and it seems as if they are always in standby when needed! They are also very helpful and courteous! Love that about them.

What do you dislike about the product?

I don't really dislike anything, I would say the system may have a slight glitch from time to time but it's never anything super major. Just slight. But other that that, nothing terrible to add.

What problems is the product solving and how is that benefiting you?

The problems that I am able to solve while using the SolarWinds Log Analyzer are 1. Being able to really indentifying the root cause to anything that isn't coming out right. It's a great trouble shooter. 2.logging has just been super easy and more efficient.

What do you like best about the product?

Technically, it was (and is) a great service, perhaps the best in the industry.

What do you dislike about the product?

We have been a customer of Pingdom for many years checking our servers for uptime. Our customers needed uninterruptable work and we needed to be notified in time when there was downtime.

Up until recently, Pingdom worked very well for us. Unfortunately, a few days ago our customers started to complain that some of our servers were down (for a few hours). It was a minor issue that could be easily fixed in a minute, but we learned about it very late because Pingdom checks didn't work.

When we logged on to our account at Pingdom we saw that our subscription was suspended even though we paid a year ahead in January. When we contacted Pingdom support they told us that they cancelled our account because we were a Russian company and they needed to comply with US export restrictions.

They didn't even bother to warn us about cancelling our subscription. We have been their devoted customer for years and overnight we became enemies for them and they just closed their service for us WITHOUT a warning. Not even a simple email.

Because of this incident many of our customers - from the US, Canada, UK, Australia, and Germany - had to suffer several hours of downtime simply because Pingom had silently turned off our subscription a couple of weeks before the incident and we didn't know about that. We blissfully continued to rely on their monitor alerts and this is how they treated their long-standing customer in the end.

We wouldn't mind them turning off our account because of export control restrictions. But they could at least tell us about it. Overnight we became their hated enemy so much so that they didn't even take the time to tell us "Listen, guys, the US government says that we mustn't have you among our customers so regretfully we have to cancel the subscription. Please, take your time to find another service and don't hold a grudge against us.". And we would say "No problem, thanks for letting us know.". And this would be a civil way to resolve that.

Now, I cannot recommend this service to anyone, especially if your company is outside the US. Technically Pingdom is a great service. However, the idea of a monitoring service is that it should be 100% reliable. But you cannot be sure that your subscription won't be silently turned off by Pingdom when your country is suddenly on a list of enemies (even if you sell on the global market as we do).

What problems is the product solving and how is that benefiting you?

Monitoring servers and website for downtime.

Recommendations to others considering the product:

Technically is the best platform for monitoring. But you can't rely on it because they can silently turn off your subscription even if paid for, for political reasons.

What do you like best about the product?

I love the flexibility that SAM has. There is a lot out of the box you can do as far as monitoring windows and linux but also a lot of functionality to build out your own custom monitors.

What do you dislike about the product?

SAM is a resource intesnsive application. If you have a large envrionment and have a lot of servers and services to monitor then you are going to need to make sure you have plenty of dedicated resources to run the application. This is even more of an issue too if you are running other Solarwinds products a long side SAM.

What problems is the product solving and how is that benefiting you?

Service uptime monitoring and efficiency monitoring. Having SAM has allowed me the ability to not spend near as much time keeping an eye on things. I can get notifications when things go down which in turn lets me get other things done.

What do you like best about the product?

Overall experience with Solarwinds Server & Application Manager is great. The best part of the this tool is providing detailed information about the application root cause which helping our NOC team to deep down into the issue & best of the solar winds is an its Eco system which connect each application.

What do you dislike about the product?

Nothing, we haven't faced any challenges on this tool.

What problems is the product solving and how is that benefiting you?

Alerting , GUI and Detailed information Issues

What do you like best about the product?

-Network Performance Manager
-view and search call details for individual calls
-Real-time WAN monitoring
-Troubleshoot VoIP call quality problems
- Visual VoIP call path trace

What do you dislike about the product?

THE Graphical User Interface INTERFACE NEEDS MORE FEATURE
- help engineers to pinpoint the issues and locate device or configuration problems
good Tools allows you to search and filter all VoIP calls

What problems is the product solving and how is that benefiting you?

- Monitor traffic latency
- Quality of service monitoring
- Call Manager statistics
-Find Poor Call Quality Complaints
-This protects your monitoring environment network connectivity issues and application failures

What do you like best about the product?

Ease of configuration and adding assets.

What do you dislike about the product?

It is not as affordable as even Small-medium businesses would like to go with it.

What problems is the product solving and how is that benefiting you?

Monitoring the Network devices and links connecting to those devices.

Recommendations to others considering the product:

This is not as affordable as other brands offer same products, but once you have it, it is worth it.

What do you like best about the product?

Log Viewer access from Node Details resource, Exporting to CSV and filters

What do you dislike about the product?

Only thing i dont like is Log analyzer instant eval

What problems is the product solving and how is that benefiting you?

We extensively use it for log analysis from different sources.
It is pretty easy for integration

What do you like best about the product?

it is super easy to use for new bees and also supports multiple functions that make it diverse for OS.

What do you dislike about the product?

Sometimes it is super slow and alerts are late.

What problems is the product solving and how is that benefiting you?

It provides real-time network insights and helps understand and monitor incidents

What do you like best about the product?

Able to handle all kinds api requests from various platforms. Used in monitoring SQL thresholds, dhcp pools and alerting. Ai infusion and real status update for advanced server monitoring.

What do you dislike about the product?

Non compatible with non microsoft/linux OS. Less pre defined application templates and monitoring parameters for jboss , jmx and ibm Mq. Logs needs to fine tuned to identify the problem.

What problems is the product solving and how is that benefiting you?

Reduces the business application outage. Able to use custom script using powershell and perl scripting for advanced application monitoring. Easy to add nodes in other sites

What do you like best about the product?

It's amazing and a great invention. Really it could be boom and reach to all users

What do you dislike about the product?

Performance to be improve. Still more clarification required on some 9f the strings

What problems is the product solving and how is that benefiting you?

We are able to analyze the quality of signal, performance of the signal have to mimize the error