Smart alerts have reduced downtime and improved proactive monitoring across environments
What is our primary use case?
After joining Accenture company, I have been directly using SolarWinds Hybrid Cloud Observability for monitoring purposes for all network devices.
We are using SolarWinds Hybrid Cloud Observability for network purposes to monitor network devices such as Cisco and firewall equipment.
We use SolarWinds Hybrid Cloud Observability to monitor our network devices such as routers, switches, and firewalls. For example, if a router CPU or interface utilization goes above the threshold, SolarWinds Hybrid Cloud Observability sends an alert. We then check the device's status, review performance graphs, and identify what's causing the spike, such as high traffic or a faulty interface. This helps us to take quick action before it impacts the user or they lose some connectivity on the interface.
Apart from monitoring network devices, we also use SolarWinds Hybrid Cloud Observability to track our performance, check application health, and review traffic trends. It helps us quickly find the root cause of issues by showing details, metrics, and logs in one place. We also use it to generate reports and share updates with the team.
SolarWinds Hybrid Cloud Observability has helped our organization stay on top of network and system performance. It allows us to spot and fix issues quickly, reducing downtime and keeping us happy. The clear dashboard, alerts, and reports make monitoring easier and save our team a lot of time. Overall, it has improved efficiency and given us better visibility across both cloud and on-premise environments.
What is most valuable?
All-in-one visibility in SolarWinds Hybrid Cloud Observability is one feature that stands out. It lets you monitor every server, application, cloud, and on-premises from a single dashboard. This is the main benefit. Smart Alert is also a valuable feature. We get a notification whenever any utilization goes high, an interface is down, a circuit is down, or BGP is down.
Smart Alerts in SolarWinds Hybrid Cloud Observability has been really helpful for our team. For instance, one day, a switch interface started hitting high utilization, which would have caused slowness in network traffic. SolarWinds Hybrid Cloud Observability sent an alert immediately, so we could check the devices and fix the issue before users noticed any problem. Without Smart Alerts, we might have found out much later, causing downtime or performance issues.
The dependency mapping feature is another notable aspect. It shows how devices and applications are connected, which helps us quickly find the root cause of a problem instead of guessing. We also find the reporting and historical data very useful. It helps track our trends over time and plan for capabilities or upgrades.
With SolarWinds Hybrid Cloud Observability, our team has been able to respond to issues much faster. Alerts let us fix problems before users are notified, which has significantly reduced downtime by around 30 to 40%. The dashboard and reports also save our team approximately two or three hours per day that we can now spend on other tasks. Overall, it has made our network management more efficient and proactive.
What needs improvement?
SolarWinds Hybrid Cloud Observability could be improved in several ways. It feels slow sometimes, especially when handling large amounts of data. The initial setup and configuration can also be complex for new users. If it were faster and easier to set up with simple dashboards for quick insights, it would be even better.
Customer support could be quicker and more responsive with urgent issues. Integration with third-party tools could be smoother, making it easier to connect with other systems we use. The dashboard could also be simpler for quick insights. More guidance or templates for new users would be helpful during onboarding.
Report customization is another area that could be improved. While the built-in reports are useful, being able to create more flexible and tailored reports would enhance our experience.
For how long have I used the solution?
I have been using SolarWinds Hybrid Cloud Observability for two years at Accenture, where I joined as a fresher in the networking field.
What other advice do I have?
I would rate SolarWinds Hybrid Cloud Observability eight out of 10 due to issues with speed and setup.
In our organization, SolarWinds Hybrid Cloud Observability is deployed in a hybrid cloud setup. It monitors both our on-premises systems and our cloud environments, such as AWS and Azure.
We use both AWS and Azure with SolarWinds Hybrid Cloud Observability. Currently, we use Azure slightly more for our main workload, but AWS is also monitored for specific applications and servers. This allows us to keep track of performance and issues across both cloud environments.
We acquired SolarWinds Hybrid Cloud Observability directly from SolarWinds, and it's connected to our cloud and on-premises system. Our company does not have any other business relationship with SolarWinds besides being a customer. We are not a partner or reseller.
It's easy and quite simple, but SolarWinds Hybrid Cloud Observability could improve the interface to make it more useful. We should have an option for speed also. Overall, it's good.
All Round Monitoring - Out of the box
What do you like best about the product?
It is a comprehensive solution that covers a wide variety of monitoring requirements. From network devices, to traffic, to servers. Other aspects like storage, web performance, etc.
Secondly, the simplicity of using the product from a user perspective. It does not require you to edit any config files, or keep a track of files to set up and modify your monitoring needs
What do you dislike about the product?
Technical support or other resources available do not provide enough information or support for integrations using the SWQL studio. There should be resources available to learn, implement and troubleshoot integration issues.
What problems is the product solving and how is that benefiting you?
So far we dont have evey feature and capability of HCO being utilized, but the fact that it sits at the center of our ITSM, network, and other systems and provides a wide visibility of the infrastructure.
Longtime SolarWinds user & Thwack member.
What do you like best about the product?
Ease of use and vendor agnostic useability.
What do you dislike about the product?
Setup can sometimes be confusing but, for the most part, is rather straightforward setting up.
What problems is the product solving and how is that benefiting you?
I like being able see view my environment easily within a single pane of glass.
Effortless monitoring of a vast environment from a single, unified platform
What do you like best about the product?
SolarWinds Hybrid Cloud Observability (HCO) is like a stop for IT engineers for keeping an eye on everything on environment (like server, backup, storage, network, AP, Sensors, UPS etc) setup—either platform is running on-prem, in the cloud, or somewhere in between. Solarwinds pulls together monitoring for networks, infrastructure, apps, and cloud services into one easy-to-use and manage dashboards. We are currently managing 35K + devices and components under a single monitoring roof. It's becomes way simpler because of flexible licensing and smart alerts, it saves time and cuts down on admin work. If someone doesn't have hand-on experience on scripts and languages then he can easily use the manually features (like alert creation, report, any modification). HCO completely transformation and gives better visibility, on license, issues and keep things running smoothly.
What do you dislike about the product?
*here is a limitation from the tool that Dell does not expose much volume information over WMI hence we are unable to monitor the disk operations on the dell servers.
What problems is the product solving and how is that benefiting you?
* Flexible deployment options—on-premises, cloud, or hybrid
* Flexible Licensing (Combines multiple modules like Network Performance Monitor (NPM), Server & Application Monitor (SAM), Log Analyzer, IP Address Manager (IPAM), and more into a single platform)
Solarwinds integration with Servicenow
What do you like best about the product?
We used the integration between SolarWinds and ServiceNow and it was of great help. We had a case for a data center, there each and every alert is important. And it created Incidents in ServiceNow.
What do you dislike about the product?
The tool of SolarWinds, is not that fast-working tool, for integrations but the field level configurations handle all of the issues. but the field we configure is trickier and not user friendly to understand.
What problems is the product solving and how is that benefiting you?
As mentioned earlier, we have been using the integration and every small server or any tool in the data center is down for one second, an alert is triggered in SolarWinds and that trigger and creates an Incident in ServiceNow. That specific incident, is assigned to the groups/user and emails are triggered to an individual and the person or the group of people works on the RCA and has been managed in ServiceNow tool.
All-in-One Monitoring Made Easy with SolarWinds
What do you like best about the product?
What I like best about SolarWinds Observability is the unified view it offers across infrastructure, applications, and logs — all from a single dashboard. It's incredibly helpful to correlate metrics, traces, and logs for root cause analysis, especially in hybrid environments. The customizable dashboards are intuitive, and the AIOps features help reduce alert noise, making it easier to focus on real issues. It's a huge time-saver for monitoring complex systems.
What do you dislike about the product?
The initial setup and configuration can be overwhelming, especially for teams new to observability tools. Some documentation is outdated or unclear, and onboarding large environments requires time and effort. Also, pricing can escalate quickly as more nodes or features are added. Lastly, customer support response times could be improved.
What problems is the product solving and how is that benefiting you?
We use SolarWinds Observability to monitor app performance and server health. It helps us trace bottlenecks in code, monitor infrastructure metrics, and reduce troubleshooting time by correlating everything in one place.
Effective Network Visibility and Web Performance Insights with SolarWinds
What do you like best about the product?
We've been using SolarWinds NPM and WPM extensively, and the experience has been genuinely positive. The visibility that NPM provides into our network infrastructure has helped us proactively address performance bottlenecks before they impact users. Real-time monitoring, intuitive dashboards, and intelligent alerts make day-to-day operations much more manageable.
WPM, on the other hand, has been incredibly valuable for monitoring our critical internal and external web applications. Being able to simulate user interactions and catch slow load times or page failures before end users report them has improved our service reliability and user satisfaction.
Overall, SolarWinds has helped us move from reactive to proactive monitoring. The integration between modules, ease of customization, and the depth of insights we get have made a noticeable difference in how we manage our environment.
What do you dislike about the product?
The user interface, while functional, could use a more modern and responsive design. Some views feel cluttered and less intuitive compared to newer platforms.
What problems is the product solving and how is that benefiting you?
Web URL responses and performance monitoring is effective and we are planning to move web monitoring from other tools
SolarWinds Observability is a good product.
What do you like best about the product?
It is a great cloud monitoring platform.
What do you dislike about the product?
SolarWinds needs to add more modules to their platform.
What problems is the product solving and how is that benefiting you?
Monitor and alert when things are not working the way they should.
Robust monitoring with great dashboards and alerts
What do you like best about the product?
I particularly like the clean, customizable dashboards that make it easy to view infrastructure health at a glance. Alerting is well done and versatile, enabling us to detect issues before they affect users. It works well in cloud environments and other SolarWinds solutions, making consolidating monitoring in one place easier. Implementation was relatively easy for the team. We use it daily to monitor servers and services, which has improved our response times. Their customer support is also responsive and helpful when we run into issues.
What do you dislike about the product?
The expense can be steep for tiny teams, especially with more modules. Due to so many features and choices, bringing on new users can be challenging. The interface can sometimes seem a bit dated in certain places compared to newer competitor systems.
What problems is the product solving and how is that benefiting you?
SolarWinds Observability addresses the challenge of monitoring mixed environments of systems and devices from a single console. Previously, we required various tools for monitoring cloud infrastructure, network, and endpoint management, and it was difficult to have a single pane of glass for health and performance. By consolidating monitoring into one place, it improves our ability to rapidly identify and respond to issues, reduces downtime, and simplifies our operational workflows. This has allowed us to offer more stable services to our users and to spend less time on troubleshooting.
Solid performer in network monitoring
What do you like best about the product?
We loved the fact you don’t have to purchase a la carte licenses for each product and instead you gain access to practically all of them and pay for “nodes” instead
What do you dislike about the product?
The on prem requirement for a SQL server etc but they do have a SaaS version but it’s just very expensive.
What problems is the product solving and how is that benefiting you?
Extensive network monitoring
