Good product for legacy environment, but lacking modern features
What do you like best about the product?
I like the new per-Node cost model. It is also a very mature product with good coverage of historical / on-prem environments. The flexibility of alerting is great too. The product is easy to use with a lot of documentation available. Users also find it easy to use. It's easy to ingegrate due to on-prem database. Implementation is relatively easy too.
What do you dislike about the product?
We have issues with stability and reliability of the product sometimes. Also it's still far behind competition when it comes to Cloud and containter based monitoring, AI features and log monitoring. Customer support is not great, with support reps not looking into root causes and just trying to clear or reinstall things.
What problems is the product solving and how is that benefiting you?
SolarWindes provide in-depth monitoring of on-prem environments, servers, network devices etc. It allows us to pick up issues quickly and the product is easy to use for our users.
It's conise and useful to manage server and network
What do you like best about the product?
give the error right away if anything changes
What do you dislike about the product?
Needs better UI since lots of things compress
What problems is the product solving and how is that benefiting you?
server down
Facilitate comprehensive IT management with strong community support and seamless scalability
What is our primary use case?
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT systems. It allows me to monitor different systems, servers, databases, and applications in one console, providing an all-in-one integrated control.
This product helps me understand how all systems work, identifies problems that need to be resolved, and enables fast integrated alarms for different situations.
What is most valuable?
SolarWinds Hybrid Cloud Observability offers very good community support with many documents and best cases for various situations. It is beneficial for me and my customers, such as direct providers or large seller companies, offering monitoring tools for visibility into user resources.
The product decreases costs and helps me identify segments of the network that may shut down, thus providing stability. It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.
What needs improvement?
The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English.
For how long have I used the solution?
I have been distributing it for about one year.
What do I think about the stability of the solution?
I consider it a very stable solution.
What do I think about the scalability of the solution?
The product is very easy to scale. I can scale it by increasing the count of observable objects, adding additional servers, and polling engines, making it suitable for very large companies.
How are customer service and support?
I do not have direct experience with customer service, yet, according to my customers, the support is quick and meets service-level agreements.
How would you rate customer service and support?
How was the initial setup?
I do not have direct experience with the initial setup, however, it seems that one engineer is enough if they have knowledge about the system.
What about the implementation team?
The deployment usually requires one engineer, provided they have knowledge about the system.
What was our ROI?
It saves time by issuing alerts that notify engineers about problems or incidents. It also helps me identify segments of the network that may not be working properly.
What's my experience with pricing, setup cost, and licensing?
The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.
What other advice do I have?
I advise considering adding AI features as an additional value for the product, particularly in areas like code analysis, traffic analytics, and dashboard enhancements.
I rate my satisfaction with SolarWinds Hybrid Cloud Observability at nine out of ten.
Which deployment model are you using for this solution?
On-premises
All OK
What do you like best about the product?
Its good for Mnitoring servers and creating an auto tickets its good .
What do you dislike about the product?
Resource Monitoring is very Good even its auto recovered the mesage.
What problems is the product solving and how is that benefiting you?
NO Problme , its little bit slow to open the platform
Great service, graphs and charts to see by the minute updates to help monitor your data.
What do you like best about the product?
The feature i like most are the pie charts and maps, they are very easy to read and you can glance at them to get a lot of info on my data. Also customer service is top notch, any issue they have the answer or can give pointer on how to configure any thing you may need.
What do you dislike about the product?
The feature i like least are the emails, they can be written better to show whats going on and not have to login to SW to check whats going on.
What problems is the product solving and how is that benefiting you?
Solarwinds help me find what NIDS may be down and can provide an indepth analysis.
Solar Winds Observability has Saves Us Multiple Times
What do you like best about the product?
How much data and insight you can receive over your entire network.
What do you dislike about the product?
As of now, I have zero complaints. It has saved us 5 times since having this up and running.
What problems is the product solving and how is that benefiting you?
Before we had this up and running, our data center would completley go dead due to power outages. The last team had did a half job of setting up PRTG and we wouldnt know the data center would go offline until we heard from a user that something wasnt working. Now, we are able to receive alerting the correct way and be able to respond proactively instead of reactively like before.
IT is a good tool to use for monitoring your environment
What do you like best about the product?
Cost is very less as compared with other monitoring tools and vendor support is best.
What do you dislike about the product?
I like almost everything nothing which can be pointed out.
What problems is the product solving and how is that benefiting you?
We used to have limited number of servers and pollers earlier but after moving to the Observability cloud we can have n number of pollers and everything is managed very well.
Hybrid Cloud Observability
What do you like best about the product?
It was easy to upgrade from an alacart SolarWinds model to the Hybrid Cloud Obserability SolarWinds.
Support has always been good, and available 25x7.
SolarWinds has a robust interface with excellent alerting granularity.
Easy to customize dashboards to fit needs.
What do you dislike about the product?
Still having issues with the Healthcheck monitoring SolarWinds application server reboots and upgrades.
What problems is the product solving and how is that benefiting you?
Sending alerts to our NOC for network outages, and server issues. This allows us to resolve issues faster.
Great experience and value from SolarWinds
What do you like best about the product?
Ease of use and ability to fully customize to fit my environment.
What do you dislike about the product?
Performance can be quite slow sometimes.
What problems is the product solving and how is that benefiting you?
ability to perform complex actions for monitoring and resolution to low level alerts.
Great product by solar winds
What do you like best about the product?
The option to work off line means that it can plug into our OT enviroment, and prodive great visiablity
What do you dislike about the product?
Linking the dashboards can require a lot of work
What problems is the product solving and how is that benefiting you?
We now able to automate upgrades of networking devices and ensuring everything is patched at the same level
