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SolarWinds Observability SaaS

SolarWinds | 1

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    Jason S.

Staying online with Solarwinds

  • October 30, 2017
  • Review provided by G2

What do you like best about the product?
Solarwinds is a great service that very clearly displays our server status information. Alerts are very clearly represented in the web portal.
What do you dislike about the product?
There is a lot to learn, I would love to have some better user community input.
What problems is the product solving and how is that benefiting you?
This tool has allow us to better track our network equipment throughout the world.
Recommendations to others considering the product:
When implementing this software it is important to ensure that your company has a well though-out road map or plan in place. This will insure that your companies software roll-out will go smoothly and quickly.

    Adam J.

Functional and flexible monitoring solutions

  • October 29, 2017
  • Review provided by G2

What do you like best about the product?
It will monitor anything and everything you need. SMTP, Windows, Linux, Virtual, Web, it is Very flexible. The product delivers as it is billed. Anything that you want to monitor it will monitor.

Managing credentials for windows, linux, SMTP is very easy and intuitive.

The NOC views and dashboards are very good and flexible.

The pricing is good especially when compared against the new cloud monitoring services.
What do you dislike about the product?
Too much time to setup and maintain. Alert spam is really easy to run into. Dependancies do not seem to work as well as expected. It talks a little too long to configure everything. The UI doesn't feel modern. Nothing to differentiate it from the competitors.

The renewal pricing could be better.

The sales practices and renewal tactics are very annoying. I would recommend if using the product to engage a reseller and have all interaction through them to create a buffer.
What problems is the product solving and how is that benefiting you?
We are solving event management and incident response. It allows IT to proactively respond to events before our customer report there is an issue. The Solarwinds Server and Application monitor solution delivers on these business objectives.

It is hard to monitor ROI on something like this. We all need a solution and they all seem to be similarly priced.
Recommendations to others considering the product:
Consider the time to create monitoring and maintain the system. Items like dependancies are difficult to setup correctly. The alert span is really easy. Solarwinds sales tactics and practices are very annoying.

All the on-premise solutions are similar in pricing with the same features. It is hard to say one is poor vs another. Solarwinds will delivery, but so will their competitors, find the solution that fits your staffing and company.

    Dale C.

Good network troubleshooting app with extra add-ons

  • October 27, 2017
  • Review verified by G2

What do you like best about the product?
We've used NPM for several years to monitor for potential network issue and the ability to alert us to take action before the crisis hits. Tech support is very responsive.
What do you dislike about the product?
Aggressive sales team. We use the VoIP and Network Quality Mgr as well and get regular sales calls and emails pushing other products. We have what we need so the constant sales pitches get annoying.
What problems is the product solving and how is that benefiting you?
Identifying potential network issues before they become business impacting. We get 24/7 monitoring and alerts in advance so we can respond as needed to keep our systems up and stable
Recommendations to others considering the product:
Product provides a great set of tools for alerting but need to be set carefully to balance the amount of alerts otherwise you can get too many alerts that are not critical.

Can easily create different levels and alerts to provide info or critical notices.

    Computer Networking

Still looking

  • October 24, 2017
  • Review provided by G2

What do you like best about the product?
What I like is the robust of the software. Yes it does monitoring, that's the whole purpose of Solarwinds. I enjoy setting up alerts to view my disk space, memory usage, and could usage. I also like how it scan your nodes and find printer and switches, firewall, the VMs, hosts for the VMs, LUNs, etc. It does monitoring really well. It can also monitor your applications such as Skype and Microsoft Office 365.
What do you dislike about the product?
What I don't like is they spread so far out that everything is so deep to analyze. Most of the things you don't want to see shows up. I mentioned this up because it takes a boat load time to load the interface, for you to click on the link to navigate, for you to config. It takes too much time to wait.
What problems is the product solving and how is that benefiting you?
We are looking at ways to make network monitoring better without having to spend so much time managing a role f monitoring our network. We thought this product will give us that, it does...but it takes too much time to wait when you have a lot to configure for monitoring. If for any benefits, it would be that we have a monitoring application for our network which we didn't before.
Recommendations to others considering the product:
If you need to have a software that monitor your network and almost everyone is using it, get Solarwinds. But it may not work for you. Keep looking and trying. If you give up, get Solarwinds because everyone is doing it.

    Christopher D.

Does it all

  • October 20, 2017
  • Review verified by G2

What do you like best about the product?
The extensive amount of configuration possible
What do you dislike about the product?
its complexity can sometimes cause confusion
What problems is the product solving and how is that benefiting you?
monitors and infrastructure risk assessment
Recommendations to others considering the product:
Make sure this is going to full fill all of your needs prior to going down the path of implementing. This takes a bit to adjust to. Once everything is setup though it gives excessive amounts of automated support.

    Higher Education

Great Network Device Management Tool

  • October 18, 2017
  • Review verified by G2

What do you like best about the product?
The ability to pull in network devices from multiple vendors and have information all in one place.
What do you dislike about the product?
The GUI interface could be a little better.
What problems is the product solving and how is that benefiting you?
We are able to see the status of all of our network devices all in one place. We also can pull reports, save syslog messages and be alerted when a device goes down.

    Information Technology and Services

Loggly was very useful when dealing with production issues.

  • October 03, 2017
  • Review provided by G2

What do you like best about the product?
Loggly alerting mechanism with different set of alert types was very useful.
What do you dislike about the product?
It would have been great to have sub accounts instead creating separate loggly accounts.
What problems is the product solving and how is that benefiting you?
Was monitoring API's and performance. Loggly was helpful capturing logs and identifying production issues.

    Vinh L.

Solarwind Application monitor in my company

  • July 05, 2017
  • Review verified by G2

What do you like best about the product?
Managment and monitor up/down application for all servers
What do you dislike about the product?
the price and performance of web interface.
What problems is the product solving and how is that benefiting you?
Can monitor every application in my company. I am using, it very convenient for IT admin to control the software.

    Carvell W.

SolarWinds keeps me informed

  • March 22, 2017
  • Review verified by G2

What do you like best about the product?
Solarwinds has many great features, you have the NetFlow options which breaks down and categorize all of you network traffic that is monitored. You can run needed reports and get all the information you need
What do you dislike about the product?
I think they should work on the overall look of the program, integrate more features into the SolarWinds NPM suite. There is not much that you can dislike , because it is so robust and easy to use once you figure it out.
What problems is the product solving and how is that benefiting you?
We monitor network devices, traffic and critical hardware. It is great because as soon as something goes down we get an alert.

    Brandon B.

Excellent hosted solution for application and system metrics.

  • January 24, 2017
  • Review verified by G2

What do you like best about the product?
Simple APIs, good dashboards, the Slack and PagerDuty integrations work well.
What do you dislike about the product?
Complex charts or certain types of data points can get rendered weird when you have a limited amount or infrequent data.
What problems is the product solving and how is that benefiting you?
We're using it to monitor and alert on system, network, application, and business level metrics.

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