ManageEngine ADSelfService Plus
ZOHO CorporationReviews from AWS customer
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Self service password reset and more
What do you like best about the product?
Low cost, lightweight solution. Easy integration into windows desktops as well as a mobile app.
What do you dislike about the product?
Tiered payment based on messages sent could be better.
What problems is the product solving and how is that benefiting you?
Ability for users to reset password without having to call help desk. This keeps us from having to pay overtime for after hours support
Self service for the initiated admin
What do you like best about the product?
This self service solution allows you to set up notifications for your users and remind them of password expiration and status. Giving users a bit more control of when they can and should reset their password. While still maintaining secure control of password policy.
What do you dislike about the product?
As self service is a bit more cumbersome to set up and definitely is not for the uninitiated however there is plenty of setup instructions and the forum is helpful.
What problems is the product solving and how is that benefiting you?
I needed a solution that would encourage users to pay more attention to their password policy and status and take more initiative and ownership in maintaining secure rolling passwords.
Review for ADSelfService
What do you like best about the product?
Easy to implement admin and use the service on user end
What do you dislike about the product?
The Web interfaces are still not sufficient to fully utilize.
What problems is the product solving and how is that benefiting you?
Release administration burden to manage user accounts
ADSelfService Plus
What do you like best about the product?
having the user being able to unlock their own accounts
What do you dislike about the product?
sometimes being able to reset the password is more challenging which is why we use it mainly for unlocking user accounts
What problems is the product solving and how is that benefiting you?
users not having to call IT support and can unlock their accounts on their own. lowers the amount of calls going to IT support. users can do it at any time of the day since it's available 24/7.
Convient, configerable and customizable self-service solution
What do you like best about the product?
The tool hooks in extremely well with AD and other services, the system is fairly lean and efficient.
What do you dislike about the product?
Support for the product could be a lot better and the interface could be more intuitive for the administrator.
What problems is the product solving and how is that benefiting you?
Reducing calls to the help desk for password resets and account lockouts. Automated reminders to users to change their passwords prior to expiration.
Recommendations to others considering the product:
If you are wanting a solution that adapts, is powerful and hooks in with a host of additional AD applications then this is what you want. The product is very powerful but you will need some patience when dealing with their support. They are sharp but they tend to jump the gun when fixing issues, making sure they have permission to make changes. If you have a strong change control policy you'll want to make this very clear with the support team.
Good Solutions to allow users to manage and recover there passwords
What do you like best about the product?
I really like the ability of the application to tie to multiple authentication databases like Active directory / IBM AS400 / Google Apps.
What do you dislike about the product?
Some customization's we have need to do in the past required use to edit html code stored in the application data folder. I would rather see this as a setting or option inside the user interface. So they have some work to do there.
What problems is the product solving and how is that benefiting you?
This software has given us the ability to have our users manage updating all of there password for multiple systems at once. Also if a user gets locked out they can recover or unlock there account.
Great password recovery tool
What do you like best about the product?
Easy user friendly password reset and unlock user application
What do you dislike about the product?
Nothing at all. Great for support. End users like the fact that there is no more waiting for help desk to reset.
What problems is the product solving and how is that benefiting you?
No need to staff your help desk all day and night 7 days a week to reset user passwords or unlock a user. They can do it them selves when ever they need. It is a great tool to eliminate those locked out of account tickets.
Recommendations to others considering the product:
If you have a lot of staff that lock themselves out of active directory, this is the tool that will help. We ran into many weekends were someone would have attempted multiple logins with the incorrect password and boom, they are locked out. With this tool that even has a portal right on your cell phone (iPhone or Android) that can reset your password/user in a few clicks. Awesome tool for any company that uses AD.
Great for end users to manage their network accounts
What do you like best about the product?
ADSelfService is a great tool to assist end users with managing their network accounts and they are able to unlock their own accounts and reset their own passwords.
What do you dislike about the product?
One flaw that I do not like about ADSelfService, which I do not know if it is with the system itself of they way it has been implemented here. but when a user is authenticating themselves, they put in their username and domain as well as a CAPTCHA, once they have done this they go to the next screen where they enter in their security questions and do another CAPTCHA. Once they have filled out the security questions, they are then taking to the last page where they AGAIN have to fill out a CAPTCHA for no reason before resetting or unlocking their account. I feel the third CAPTCHA is unnecessary
What problems is the product solving and how is that benefiting you?
With ADSelfService, we have been able to reduce our call volume at the Service Desk, thus allowing them to handle more crucial issues that may arise
Recommendations to others considering the product:
I highly recommend ADSelfService, if not for anything else then to help the call volume at your Service Desk. If a system goes down and users call in, they won't have to wait on hold while the agent is helping someone change their password.
Great addon for Service Desk Plus
What do you like best about the product?
The integration into Servicedesk plus and the client program that allows password resets from login screen.
What do you dislike about the product?
There isn't much not to like, it is almost a setup and forget about system.
What problems is the product solving and how is that benefiting you?
Users forgetting their passwords or letting them expire. We don't have a night shift IT person, so someone would need to remote in and reset passwords while we weren't in the office.
Recommendations to others considering the product:
It's very easy to set up, and the agent on the lock screen is really nice.
Reduce number of calls at the Service Desk
What do you like best about the product?
- Easy to use
- Interface is customizable
- Can be accessed anywhere and via multiple different methods (e.g. browser, mobile app, locally installed app, etc.)
- Enrolling will automatically setup email reminders
- Interface is customizable
- Can be accessed anywhere and via multiple different methods (e.g. browser, mobile app, locally installed app, etc.)
- Enrolling will automatically setup email reminders
What do you dislike about the product?
- Cannot automatically remove enrolled users who have left the company
What problems is the product solving and how is that benefiting you?
- Reduce the number of calls to the Service Desk for password resets and account unlocks
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