So far so safe
What do you like best about the product?
Robust features that seem to work seamlessly.
What do you dislike about the product?
Some troubleshooting issues can get passed around to a variety of Barracuda support agents and take a long time to resolve or language barriers hinder resolutions.
What problems is the product solving and how is that benefiting you?
Mainly detecting phishing attempts and removing them before they can be accessed by a user. Also having an accessible backup of MS365 data.
Exceptional Support and User-Friendly Platform
What do you like best about the product?
The platform is easy to use, and I appreciate having support based in the United States during regular North American hours. The subject matter experts are excellent, and support cases are handled quickly with prompt responses.
What do you dislike about the product?
I don't really like the new web portal interface.
What problems is the product solving and how is that benefiting you?
Phishing and malicious mail protection.
Have raised concerns about scanning engines and automation while continuing to rely on layered protection strategies
What is our primary use case?
I am still working with Sophos, and I moved all our systems. Not all, but when it comes to cybersecurity, I always prefer using multiple layers of security. Sophos has been on the table since the end of 2018.
Sophos is not the only solution that I'm working with. When it comes to cybersecurity, it's one of the very few areas that I always like to have diversification because each product has its own edge. I would use Sophos for the endpoint and the servers protection, Sophos Intercept X MDR, and then I use them a little bit for anti-spam, but I use a different product solution for the mail security which is Barracuda Mail Security, and the incident response and the forensics investigation and the vulnerability assessment. I also use Microsoft Defender combined with InTune.
I am working with Barracuda products, specifically the whole cloud security suite. I'm using Barracuda Email Protection. I'm using the Impersonation Protection. I'm using the Domain Fraud Protection. I'm using the Email Gateway Defense. I'm using the response. I'm using the security awareness module as well. I'm using the Vulnerability Management.
I am now working with Capital Limited. It is still with Capdrl; Capdrl is Capital Limited. We just changed the name so we increased our portfolio. Instead of doing drilling, we're doing drilling for a source of mining services.
What is most valuable?
At the moment, I am working with Sophos Cloud, Sophos Intercept X. When they introduced the XDR, we used it and then when they introduced the Optix, we used it and then we upgraded our subscription with them to MDR. So we are now utilizing Sophos Cloud Central MDR.
Both Barracuda and Sophos have developed their dashboards, and they became much better this year. For Sophos, the reports need to be more comprehensive and I think they have introduced APIs as well.
What needs improvement?
Incident response is something that requires more development from Barracuda's side.
Regarding room for improvement for Barracuda Forensics and Incident Response, for the product, developing or improving the scanning engine is important, but it's a bit tricky. I know that they are working on it heavily. The difference between Barracuda and Sophos is Sophos focused heavily on cybersecurity while Barracuda tried to increase their product portfolio. Sometimes, in some cases, this might end up with their teams being unfocused or a bit thin and stretched and super busy. However, there is room for improvement. The product is great. The teams that are supporting are great. But there is always room for improvement. Even if you have a product that you would give a rating of 10 out of 10, there is always room for improvement. The day we stop improving is the day we die.
Regarding the scanning engine, Barracuda Forensics and Incident Response has a very good feature where you can create automated flows for how to handle specific emails that are detected as incidents. This needs a bit of an improvement. That's the only component of Barracuda Forensics and Incident Response that I believe requires improvement.
For how long have I used the solution?
I have been working with vulnerability management by Barracuda for only four months; I think this is the only solution that we introduced this year.
What other advice do I have?
Regarding the impact of machine learning algorithms on threat prediction accuracy, I have been newly using Vulnerability Manager, so I won't be able to give proper feedback about this.
I am working with Barracuda Forensics and Incident Response; but then I think they changed. Barracuda Forensics and Incident Response is not Forensics any longer. I think this is the one that got named Incident Response.
I would assess the effectiveness of Barracuda's AI-driven threat detection as seven out of 10.
I would rate Barracuda Forensics and Incident Response as a seven from 1 to 10 as a product.
I have been a customer of Barracuda.
My overall review rating for this solution is 7 out of 10.
Barracuda Email Protection has been a good performer
What do you like best about the product?
Strives to provide the best protection, and I am happy with the features.
What do you dislike about the product?
not much. the interface did not allow me to switch apps, but the new version is much better.
What problems is the product solving and how is that benefiting you?
Preventing email based attacks, and reducing junk email.
Reliable Service
What do you like best about the product?
Helpful support staff are always available to answer questions and assist in navigating the Barracuda portal. If you're unsure where to locate something, they have the information to help you find that resource. It makes email management 100% easier.
What do you dislike about the product?
At first glance, where to find the status page for ongoing incidents in Barracuda wasn't clear. I understand this usually never happens, but seeing this resource on the main support page would be helpful.
What problems is the product solving and how is that benefiting you?
Mail archiving is essential for our organization. Machine learning assists in filtering malicious content. You can submit false positives and have that email heard and incorporated in future correspondences.
Barracuda Email Protection is Solid on top of Microsoft Defender
What do you like best about the product?
It is great to have a second layer of email security on top of Microsoft Defender, and Barracuda fits this bill nicely.
What do you dislike about the product?
More missed phishing emails than I would hope for.
What problems is the product solving and how is that benefiting you?
Phishing and spam emails are rampant, and Barracuda Email Protection keeps them down to a reasonable level.
Barracuda Email Protection
What do you like best about the product?
Protects organizations from AV, malware, etc - Uses AI to assist with detection
What do you dislike about the product?
many false positives in related to bulk email
What problems is the product solving and how is that benefiting you?
Bad actors - it gives piece of mind and one less thing to worry about
Barracuda
What do you like best about the product?
I use Barracuda email protection on daily basis and rely heavily on their detection methods when it comes to spam detection
What do you dislike about the product?
I wish there were additional tools or products available for on-premise exchange.
What problems is the product solving and how is that benefiting you?
Detects unwanted spam and phishing emails
Barracuda is an amazing product.
What do you like best about the product?
Barracuda has a friendly easy to use interface that is highly customizable for us. It is easy to block or allow emails, backup our SharePoint sites as well as backup our emails.
What do you dislike about the product?
If you have multiple domains it can be difficult to manage.
What problems is the product solving and how is that benefiting you?
Blocks a lot of our spam.
Legacy customers missing out
What do you like best about the product?
It has always been easy to set up and use. From the appliance to the cloud, Barracuda has evolved.
What do you dislike about the product?
Trying to figure out the reasons for false positives.
What problems is the product solving and how is that benefiting you?
Decreases our ATO footprint by offering a robust Email Threat Protection suite.
