Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
158 reviews
from
External reviews are not included in the AWS star rating for the product.
Robust Tool with a Steep Learning Curve
What do you like best about the product?
I like that you can integrate SearchStax on your website once and then do the real fine tuning through the Dashboard. Karan was able to hop on quickly and help us resolve an issue that we had on launch day. It was nice to have a simulation of our search results built into the dashboard as well for troubleshooting.
What do you dislike about the product?
The code library and documentation is hard to follow, especially if you're on a quick timeline. I'd love to see more accessibility options built into the code and examples along with more clarity on what each component can do and how you can mix and match. Short form videos might be helpful or more hands on dev support.
What problems is the product solving and how is that benefiting you?
We decided on SearchStax because of it's ability to consume/crawl a ton of websites. We also purchased it over others because of positive accessibility audit results. The built in filters are a huge time saver.
Effortless Search Management with Reliable Scalability, Minor Learning Curve
What do you like best about the product?
I like how SearchStax makes search management simple and efficient, with great scalability and reliability
What do you dislike about the product?
Some advanced configurations can be a bit complex at first, but the documentation helps once you get familiar with it.
What problems is the product solving and how is that benefiting you?
It solves the challenge of maintaining a high-performing search experience for our users, allowing us to focus more on content and less on technical upkeep.
Effortless Search Management with Excellent Support, But Pricing and Usability Could Improve
What do you like best about the product?
SearchStax makes search management effortless. The platform is easy to use, integrates quickly, and their support team is outstanding. It’s a game changer for marketing and development teams alike.
What do you dislike about the product?
While SearchStax offers great support and features, the pricing can be steep for smaller teams. Some users find the dashboard unintuitive and the configuration process a bit complex, especially for non-technical users.
What problems is the product solving and how is that benefiting you?
SearchStax solves the challenge of delivering fast, relevant, and customizable search experiences without needing deep technical expertise. It empowers marketing teams to optimize search independently, improves user engagement through smarter results, and saves time by simplifying Solr management. This has helped us enhance customer satisfaction and streamline internal workflows.
Absolutely Love This Software!
What do you like best about the product?
I like that when there's a ticket created by other teams in my company, it's very easy to loop in people from other teams and they can just reply to the mail notification if they don't have the access to SS tickets and it will still be captured by the system
What do you dislike about the product?
Perhaps the UI can be improved and make the interface more lively rather than mostly white
What problems is the product solving and how is that benefiting you?
SearchStax has been instrumental in addressing several recurring challenges in our incident and escalation workflows, particularly around indexing reliability, performance bottlenecks, and proactive monitoring.
Excellent Incident Tracking and Support for Escalation Workflows
What do you like best about the product?
SearchStax provides strong support for incident tracking and post-incident review, which is valuable for escalation workflows that related to my role.
What do you dislike about the product?
I would expect fewer recurring issues over time, but this might be dependent on the tiering, which can result in slower prioritization or resolution for certain incidents
What problems is the product solving and how is that benefiting you?
As part of the Incident & Escalation Management team, I don’t use SearchStax directly for product innovation. However, it plays a critical role as a third-party infrastructure service—used by platforms like XM Cloud—so when issues arise, SearchStax’s integration and responsiveness directly impact how we manage escalations, track incidents, and conduct post-incident reviews
Seamless Setup but Needs Better High-Volume Stability
What do you like best about the product?
I appreciate the seamless transition we experienced while setting up SearchStax. Cloning over our collections and repointing our custom application to the provided endpoints was straightforward and worked seamlessly, saving us time and effort. The primary advantage is outsourcing the administration of our Solr cluster, which alleviates the burden of managing something that isn’t our core competency. Additionally, the support from SearchStax has been invaluable. Whenever we face challenges with our collections or cluster, knowing we can reach out to experts who are more knowledgeable than us provides peace of mind and ensures smooth operations. This external expertise greatly supports our team, allowing us to focus on our main business objectives.
What do you dislike about the product?
I am challenged by SearchStax's performance at high volumes, where our collection often becomes unstable. We struggled for a couple of years to maintain stability in the cluster during our highest usage, which was a significant issue. Additionally, there was a lack of expertise on our part, which made it difficult to manage those high-volume situations effectively.
What problems is the product solving and how is that benefiting you?
SearchStax allows me to avoid managing our Solr cluster, saving time and resources on areas outside our core competencies. It provides expert support when needed, simplifying management and enhancing stability, though high-volume stability remains a challenge.
Easy Integration and Goal-Oriented, But Requires Developer Involvement
What do you like best about the product?
SearchStax platform is easy to use and we were able to integrate it quickly into our stack. Additionally, SearchStax achieves every line item on the list of goals we had for a search tool.
What do you dislike about the product?
Downside is that it's another third party product that requires developer integration.
What problems is the product solving and how is that benefiting you?
Native search in our CMS was not as advanced enough for site search and a people directory search on our site at the time of launch in fall of 2022
Rock-Solid Reliability for Enterprise Search Needs
What do you like best about the product?
Reliability is crucial for us. As a FTSE100 retail company operating across the UK and Europe, we depend significantly on search functionality. SearchStax Solr solutions have consistently remained online and accessible, which has made them a dependable partner within the Howdens ecosystem.
What do you dislike about the product?
The only challenge I've encountered is not having the opportunity to meet the SearchStax team in person, since they are located in the US. However, even with their international location, their support has been outstanding and consistently available, regardless of the time difference between the UK and the US.
What problems is the product solving and how is that benefiting you?
Search is crucial for us, as we depend on having all our products accurately indexed and easily accessible. With our constant introduction of new products to the market, it's essential that our indexing and search solution is able to keep pace with our ongoing updates.
Fully Managed Solr with Excellent Support and Hassle-Free Backups
What do you like best about the product?
completely managed solr environment supporting core functionality like backup and restoration. customer support is helpful with complex issues.
What do you dislike about the product?
there is nothing of note that i dislike about search stax
What problems is the product solving and how is that benefiting you?
managing and hosting solr instances can be complex. searchstax takes away that challenge
Love the support team! Just wish Drupal integration was clearer
What do you like best about the product?
The customer support is excellent—very proactive and helpful whenever I need assistance. The platform is powerful and integrates well with Drupal once you get used to it.
What do you dislike about the product?
As a developer working on multiple Drupal sites, I find the terminology between Drupal and SearchStax a bit confusing at first. It would be great to have an introduction or guide explaining how Drupal indexes map to SearchStax profiles for new developers.
I also find it difficult to tell whether my Drupal commit has already synced with SearchStax. For example, when automatic indexing is enabled and I delete a node, the change is sent to SearchStax, but the numbers stay outdated for about five minutes. It would be helpful if there were a message in Drupal indicating that the update was committed but not yet reflected in SearchStax.
Another issue I’ve experienced involves bugs that only happen for users who manage multiple clients under the same account. I think the Drupal module could benefit from additional testing for accounts like this.
The documentation is good, but it would be even better if there were video tutorials—especially for the setup process and for implementing the UI Kit.
Finally, I’d love to see a feature that allows cloning configurations or creating a development environment from production, as well as a clearer way to monitor quota usage.
I also find it difficult to tell whether my Drupal commit has already synced with SearchStax. For example, when automatic indexing is enabled and I delete a node, the change is sent to SearchStax, but the numbers stay outdated for about five minutes. It would be helpful if there were a message in Drupal indicating that the update was committed but not yet reflected in SearchStax.
Another issue I’ve experienced involves bugs that only happen for users who manage multiple clients under the same account. I think the Drupal module could benefit from additional testing for accounts like this.
The documentation is good, but it would be even better if there were video tutorials—especially for the setup process and for implementing the UI Kit.
Finally, I’d love to see a feature that allows cloning configurations or creating a development environment from production, as well as a clearer way to monitor quota usage.
What problems is the product solving and how is that benefiting you?
SearchStax helps us manage and index multiple data sources efficiently. It centralizes search across different Drupal sites and environments, making it much easier to maintain consistency and deliver accurate search results to users.
showing 1 - 10