What do you like best about the product?

It's very easy to set up the software. It's application interface is very user-friendly; love the minimalist UX/UI design yet it's easy to navigate. The prices are reasonable and it's much more convenient to keep track of all your files to date without having to go through and update them individually/manually. It also save me time as it offers several backup options, from every few hours to a few days. Definitely hassle free and I don't have to worry losing any of my files or purchase multiple hard drives and often gets lost or muddled with other external drives.

What do you dislike about the product?

If you don't have the fastest internet, it usually will take a few hours to run through all the files. Especially if you have an older computer model; it definitely affects its speed. Sometimes it will lag on whatever work I'm currently performing whilst it does its schedule backup. I also feel their customer support system and FAQ not very easily accessible when needed; there are certainly times where I find it hard to looks for answers and had to reach to a specialist via email, which took a few days to hear back. It would also be really helpful if the software is offered is other languages other than English as some of our office colleagues are not native English speakers and would sometimes mistakenly select the wrong options when prompt a message/instruction to run a schedule backup.

What problems is the product solving and how is that benefiting you?

As a busy digital designer, I won't have to worry about losing any of my files, in an unlikely event my computer crashes suddenly. Files can be backed up at your scheduled pace and runs smoothly most of the time in the background whilst I work on other things. I can easily retrieve and access the files from other computers and they often provide friendly reminders and updates to make the platform run more smoothly and compatible with the latest iOS system.