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External reviews

439 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jennifer L.

Very useful tool for agencies

  • May 09, 2019
  • Review verified by G2

What do you like best about the product?
I like being able to manage multiple clients under one account. I like that I can log in and handle all my scheduling for all my clients with one tool at hand. It is easy to set up, use and manage on a daily, weekly, and monthly basis. I like that I can look back and reference what I have scheduled as well. E clincher offers a full term solution for social media management, marketing, and their support team is always available. I also like that they have user event webinars you can watch to learn more.
What do you dislike about the product?
I dislike the way that you can only have one main user account. I find it tedious to have to go to my co-worker to change things on the admin account all the time. Also that we have a limit to how many accounts we can have for each client makes it hard to use as an agency. But we manage with those limitations anyway.
What problems is the product solving and how is that benefiting you?
I am able to manage multiple clients with ease when scheduling out their social media. I can schedule out months in advance and still go back and make edits when needed. It is very easy to use as an agency.
Recommendations to others considering the product:
Use this for all your social management needs. This is the best tool there is out there hands down. I have tried others and none of them compare. This is your perfect solution for a complete solution for social media management, marketing, and support. They have a great support team.


    Higher Education

eClincher is an easy to use, comprehensive social media management tool

  • May 09, 2019
  • Review verified by G2

What do you like best about the product?
I love the fact that I can schedule posts to run multiple times on several different platforms, all at once
What do you dislike about the product?
The user interface could be prettier, design-wise.
It would also be great if I could organize which order my social media profiles appeared in at the top of the scheduler, based on the ones I use most frequently (instead of whatever random order they appear in).
What problems is the product solving and how is that benefiting you?
We've grown our audiences by an average of 20% per year with zero paid traffic.
Recommendations to others considering the product:
Give me something visually-based, like Planoly, to organize my Instagram grid!


    Design

Thoughtfully designed

  • May 09, 2019
  • Review verified by G2

What do you like best about the product?
It makes being a social media strategist a lot easier because everything is in one place.
What do you dislike about the product?
The interface can be a bit more sophisticated, yet user-friendly.
What problems is the product solving and how is that benefiting you?
Having to check different social media accounts while being time-efficient at the same time. I save so much time with eClincher, and I'm able to make sure I don't miss any comments and other engagements.


    Leisure, Travel & Tourism

Great Platform With Potential

  • May 09, 2019
  • Review verified by G2

What do you like best about the product?
The functionality and features are amazing you can literally manage all of your accounts in one place.
What do you dislike about the product?
The website and app are both very buggy and can use some updates so that the system runs better.
What problems is the product solving and how is that benefiting you?
Improving timeliness in responses to customers that engage with us on social media. We are also able to post more frequently which helps our engagement.
Recommendations to others considering the product:
Work on improving the software for online and app versions


    Financial Services

User Friendly Marketing Automation!

  • May 09, 2019
  • Review verified by G2

What do you like best about the product?
This is a great tool for scheduling social media posts, reporting and monitoring - highly recommend.
What do you dislike about the product?
The reporting is spotty and a little hit or miss. I'd like more robust reporting.
What problems is the product solving and how is that benefiting you?
This tool has created a ton of efficiencies for our organization. The scheduling feature is great for posting after business hours.
Recommendations to others considering the product:
Highly recommend this project!


    Accounting

Excellent product

  • May 09, 2019
  • Review verified by G2

What do you like best about the product?
It's intuitive to use - the analytics are outstanding.
What do you dislike about the product?
I can't seem to draft a different post per channel without publishing individually. For example, I want links in Facebook posts but not instagram posts. It would be nice to do this posting window. Also, I would love to be able to drag and drop within the visual calendar in order to move posts from one day to the next.
What problems is the product solving and how is that benefiting you?
I manage several profiles, so this integrates nicely and gives me quick access to reports, which I appreciate.


    Jeremy S.

First Class Software and Support

  • April 17, 2019
  • Review verified by G2

What do you like best about the product?
Whilst the software does everything it says on the tin and is important, the thing I like the best is the customer support. The eClincher team are on hand all the time. As an agency we spend thousands on software each month and eClincher is the only provider that has super fast support around the clock. I wish all companies were like this.
What do you dislike about the product?
The thing I dislike about eClincher is the fact they keep bringing out more and more epic features and I am too busy to look through them all and make full use of the system.
What problems is the product solving and how is that benefiting you?
We used to use multiple software to do a job, and now we use one! This not only saves us time but money too.
Recommendations to others considering the product:
Don't waste time with platforms that take 2 weeks to respond to support tickets. Social media is an ever-changing industry and you need to be with a reactive platform partner. These guys are forward thinking and all over it!


    Antonio C.

Simple and Clean

  • March 29, 2019
  • Review provided by G2

What do you like best about the product?
eClincher does the basic job I need it to with nice bonus features like suggested content and influencer monitoring.
What do you dislike about the product?
The dashboard is a bit plain when compared to other, more visually dynamic dashboards, but this is not a dealbreaker. The visual calendar should show all posts published to a page regardless of their source. At the time of this review, they just show what’s been pushed from eClincher.
What problems is the product solving and how is that benefiting you?
I needed something to schedule posts and crank out reports. I’ve also realized I can find conversation topics buzzing around about my products.
Recommendations to others considering the product:
Do it!


    Taylor P.

Very Impressed with Services, Features and Support Team

  • March 23, 2019
  • Review verified by G2

What do you like best about the product?
I like that their service, packages and customer support is transparent, concise, and clear the first time I encountered their website, and the second encounter offline.
What do you dislike about the product?
At this time, I have no dislikes...and I hope to not encounter any - though, if there were issues, eClincher seems to be diligent in their efforts to correct, fix, or make changes promptly as possible.
What problems is the product solving and how is that benefiting you?
eClincher will help me manage my clients multiple social platforms and networks by keeping me alert of all things that happen in the world of social media. I'm able to manage my time better without trying to submit post to so many different platforms or worry about responding to all online inquiries, and run the risk of missing something. eClincher gives me the tools I need to manage all networks in one place (desktop and mobile app)
Recommendations to others considering the product:
At least give it a try over the name brand company's being sponsored more visually today. eClincher gets the job done and the pricing seems to be much more friendlier to companies who don't have a large budget for such online marketing they are still trying to learn.


    Entertainment

Fastest support team ever.

  • March 22, 2019
  • Review verified by G2

What do you like best about the product?
They have a best support team, can support you at any time frame, serious. I never seen this type of support before :) It help me save a lot of time when work with so many social accounts. Recommend.
What do you dislike about the product?
I think if they can improve more feature i recommend, it product will be more powerful, like Instagram direct chat, Youtube thumbnail (i am sure they will add them in very soon time).
What problems is the product solving and how is that benefiting you?
Save time when you can work with too much social account :)
Recommendations to others considering the product:
Must have when you want to grow social bussiness.