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External reviews

439 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    misty v.

Eclincher makes it easy

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
They make it easy to post quickly to multiple sites
What do you dislike about the product?
So far nothing I can think of, everythign i have tried to do I've been able to do.
What problems is the product solving and how is that benefiting you?
they make it easier to post the same conent to all our sites at once


    Laura P.

Great Bang for your Buck!

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
Direct API connection with social platforms - no more abnormalities in reporting or profiles randomly disconnecting
There is even an option to internally 'tag' posts (which was something I thought was only available with Sprout)
Also like Sprout, I liked that EC has an Instagram preview tool. This is helpful for a client where aesthetics are important.
What do you dislike about the product?
We had some issues with changing the main owner/admin of the platform. It took a few weeks to straighten out and multiple phone calls, but in the end the issue was solved!

The name also cracks my team and I up. It is a strange name for a social media management platform.
What problems is the product solving and how is that benefiting you?
Reporting: more advanced than what we have with Sendible (includes platform comparisons, ability to build custom reports, schedule reports, cleaner more sophisticated design)

Competitor audits: We audit our client's competitors on social media and it is so much easier to pull the data now with Eclincer.

Ability to schedule posts at optimum times based on follower activity


    Marketing and Advertising

Perfect for Multiple Social Media Accounts

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
The easy to use design and features when scheduling for multiple accounts. I am very complimentarty of the customer service I receive anytime I have any issues or questions about my account or technical issues I may be experiencing. I use eclincher on a daily basis on my laptop and I have it installed on my phone for emergencies.
What do you dislike about the product?
I generally like most of it but my issues with eclincher are inregards to formatting posts.
What problems is the product solving and how is that benefiting you?
I appreciate the abilty to monitor all the comments, requests and ad reviews in one place in my inbox


    Harmony W.

Best for what we needed

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
Out of all the platforms we looked at, Eclincher had the best and most accurate stats for what we needed to track. It also allows us to monitor all comments and track sentiment. The company also has almost immediate, personal customer support available.
What do you dislike about the product?
Eclincher has some minor technical glitches, but they generally don't impact our efficiency.
What problems is the product solving and how is that benefiting you?
Eclincher allows us to track the stats that are most important to us.


    Haley R.

Eclincher - Easy to use and great customer service

  • September 28, 2023
  • Review provided by G2

What do you like best about the product?
I like that the customer support team is willing to get on a call with you and talk through your issues! They are so supportive and timely.
What do you dislike about the product?
I don't like that you can't report out on individual posts. The reporting capabilities could use some work.
What problems is the product solving and how is that benefiting you?
I am able to schedule my posts ahead of time.


    Manufacturing

Good basic social media posting functionality

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
Relatively easy to post to all channels, good basic funtionality
What do you dislike about the product?
Tags don't always populate for different channels
What problems is the product solving and how is that benefiting you?
Posting to several different channels efficiently


    Molly M.

Longtime User

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
I like that eClincher is no frills and super easy to understand and use. It has a plethora of options for insights and it's really simple to plan social media posts
What do you dislike about the product?
Their emojis are not updated and the images can often post blurry even though they are uploaded in high quality.
What problems is the product solving and how is that benefiting you?
There are no issues they're helping me to solve


    Danielle W.

BEST Social Management Tool for Agencies!

  • June 30, 2023
  • Review verified by G2

What do you like best about the product?
eclincher is hands down the best tool (and we've used and tested them all) ever for any social media marketing agency! We've used every tool out there, and while there are bits and pieces of other tools that were great.. we needed an all-in-one solution and clincher delivered in spades, all at a price point that's to die for.
What do you dislike about the product?
The only improvement we could even recommend would be a "prettier" user interface which, as an agency is at the bottom of the important list (with functionality being at the top).
What problems is the product solving and how is that benefiting you?
Our agency manages Instagram accounts with a focus on community building and community management. Most tools only show the comments users make on the account's content. However, for what we do, we need to respond to ALL comments, including replies to comments made on outside content. We also needed a tool that had a decent price point for a smaller agency (vs $299/mo/per user) and would allow for content approvals for outside users (clients). When I say this tool does it all, I mean it!


    Pharmaceuticals

Super thorough social media tool.

  • May 09, 2023
  • Review provided by G2

What do you like best about the product?
It picks up posts our brands have been tagged in that Meta does not.
What do you dislike about the product?
It works well, I don't have any concerns using it.
What problems is the product solving and how is that benefiting you?
Multiple people can use the platform and see what has been actioned. It is picking up far more content than Meta meaning we are more productive.


    Phil N.

Inherited eClincher, but ended up moving to a different product.

  • February 18, 2023
  • Review provided by G2

What do you like best about the product?
As a social media manager and content strategist, eClincher does well to cover its bases of channel connectivity and reach. It's great for its built-in analytics and visualization to help pinpoint segment data -- hands down the best part of this product.
What do you dislike about the product?
The deal breaker with eClincher which precipated our move was how cumbersome it was to get support operators that were real people. Moreover, the pricing structure changes priced itself out of competing brands that offered more bells and whistles and faster customer service reps.
What problems is the product solving and how is that benefiting you?
Single inbox across social platforms. Multiple social channel management.