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useful but complicated
What do you like best about the product?
there are a LOT of resources for basically every question i may have regarding specific procedures that can be used as guidelines or even "cheat sheets"
What do you dislike about the product?
it's a bit confusing to navigate and finding exactly what you're looking for can take a while
What problems is the product solving and how is that benefiting you?
information and resources help me become more independent, i need to rely on my colleagues and supervisors less
A welcome improvement.
What do you like best about the product?
I like the layout and step-by-step guidance that can be provided by the application. The ability
What do you dislike about the product?
The search engine has been improved and seems to produce needed search results.
The workflow selectors work and can be a great tool while assisting a customer.
The interface is not user-friendly and can be really confusing.
The workflow selectors work and can be a great tool while assisting a customer.
The interface is not user-friendly and can be really confusing.
What problems is the product solving and how is that benefiting you?
Epsilon3 is a great depository of all the information that is needed for my day-to-day operations. I appreciate having everything I need in one website.
Easy to find needed information, use it on the daily bases.
What do you like best about the product?
Has a lot of articles and stores information in understandable and clear way.
What do you dislike about the product?
Sometimes it takes a long time to log in.
What problems is the product solving and how is that benefiting you?
Stores knowladge base for troubleshooting.
Epsilon review
What do you like best about the product?
Great knowledgebase , easy and fast to use
What do you dislike about the product?
Nothing, the epsilon is great, fast, easy to use
What problems is the product solving and how is that benefiting you?
Any technical or auditing issues/procedures
Satisfied
What do you like best about the product?
Epsilon3 contains most of our procedures, it is nice to be able to have a database you can navigate through with scripts when assistance is needed on the spot. As well as seeing many improvements along the way makes the system more user friendly.
What do you dislike about the product?
It is a bit harder to search for our procedures in this database that what we have previously used.
What problems is the product solving and how is that benefiting you?
Epsilon3 is a guide we use for system SOP's, it is good to have a database I can navigate whenever I have inquiries I am not sure about. Having the ability to run different scenarios in this system makes it easier to search for further actions and not get lost.
My Epsilon3 experience
What do you like best about the product?
Personally, I like the step-by-step layout that Epsilon3 gives us. We usually have procedures that could have a bunch of steps like creating RMA labels. So it's really nice to have a reference that we can just use any time we need to since as a POS agent I don't really find myself doing this procedure that often it's a good guide to remember how it's done exactly.
What do you dislike about the product?
To be honest, it's a little difficult to understand it at first. There's a learning curve that you need to get past, I would like the interface to be more streamlined, sometimes if I'm searching for a guide it could get a little confusing, also I would love for tags like the ones called "next" or "A2" to be clickable as bookmarks, just to jump between all the steps.
What problems is the product solving and how is that benefiting you?
As mentioned before it helped me create RMA labels correctly in our system. I previously used it with as well with another agent to solve some pin pad issues that required precise settings which we found in Epsilon3. I would say that it's really helpful for when there's a procedure that's long and requires premature knowledge of the problem to solve, it's basically like StackOverflow but for simpler issues.
Organizes info as well
What do you like best about the product?
easy to follow procedures, lots of support for supplemental material
What do you dislike about the product?
videos embedded into page as links and not thumbnails that can be played on page
What problems is the product solving and how is that benefiting you?
System Assembly and Integration procedures
Easy and nice to use
What do you like best about the product?
Easy to use and understand, can easily find and place procedures.
Great use to write guides,
Great use to write guides,
What do you dislike about the product?
Have not had enough time to experience any dislikes
What problems is the product solving and how is that benefiting you?
Fixing a complecated procedure by making it all compact in a single place.
It's not bad
What do you like best about the product?
It has a lot of options po trade information with your colleagues, it's easy to use after you get used to it.
What do you dislike about the product?
It is hard to get used to it because of a lot of features.
What problems is the product solving and how is that benefiting you?
Easier to find information.
Promising need more use cases for a pos support agent
What do you like best about the product?
Clarity and level of detail included in each post
What do you dislike about the product?
UI could be better, user-generated notion guides are still my preferred method of finding relevant info
What problems is the product solving and how is that benefiting you?
I don't use it enough, its not well implemented in my position
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