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Useful tools for any purpose
What do you like best about the product?
There are many articles to choose from, making it easy to find useful information for work from both home and office.
What do you dislike about the product?
The interface can be difficult to navigate when searching for a specific article, so it's important to be precise when entering search terms.
What problems is the product solving and how is that benefiting you?
Epsilon3 is helping me solve numerous questions by providing relevant articles. These articles have been beneficial in speeding up my work, allowing me to have more free time. Without these useful articles, I would have spent much more time pondering how to solve the questions at hand.
Useful, but needs better integration.
What do you like best about the product?
Useful for sharing information and writing in depth tutorials
What do you dislike about the product?
Not as integrated to internal systems as other tools.
What problems is the product solving and how is that benefiting you?
Sharing useful information among employees.
Needs more work
What do you like best about the product?
There's a lot of helpful and straightforward information on Epsilon3. When it works, it helps implement various tasks a lot quicker than legacy methods while working on providing customer support to our customers, and I use it every time I get an opportunity. Overall it could be a great tool, but needs a bit more work.
What do you dislike about the product?
It is quite difficult to find relevant articles using only the tools provided, which makes the search experience very poor. Procedures that involve branching paths can be confusing since there are no options to select a path via included buttons, and one has to manually look for the relevant section. It would also be great if it was more integrated with our other software.
What problems is the product solving and how is that benefiting you?
Our team has been struggling with the overwhelming amount of information scattered across various sources, making it challenging to find the right information and procedures for the different tasks at hand. However, Epsilon3 has been a lifesaver by providing us with accurate and relevant information in one centralized location, saving us significant time and effort. With Epsilon3's assistance, we have been able to streamline our workflow, ensuring that we are always up-to-date with the latest information and procedures. We are grateful for Epsilon3's invaluable support and look forward to continuing to work with this amazing tool.
It's interesting and you have to adapt, but I like it!
What do you like best about the product?
Running the procedures, when built right, it's really easy to understand the steps that you have to take. It's really good for Customer Support, guides are intergrated really great and easy to use. I use the app every single day with no issues at all. There's millions of features that you can implement like adding numbers, it calculating for you. Seems like it was really easy to implement the app to our company.
What do you dislike about the product?
Sometimes the app works a bit slower, nothing too big but just a note.
What problems is the product solving and how is that benefiting you?
Easy steps for calls, it makes it easy to follow instructions on a call, shows scipts, you can put numbers in and with commands it will calculate what you need.
Good, but could be better
What do you like best about the product?
I like that there are step by step guides for procedures, it allows agents to solve issues in a slower but more secure manner.
What do you dislike about the product?
You need to go through multiple steps in a procedure before you actually get to the step you need.
What problems is the product solving and how is that benefiting you?
Epsilon3 provides a useful step by step guide and detailed work instructions.
This benefits me and our agents in learning the correct procedure.
This benefits me and our agents in learning the correct procedure.
Pros and cons of Epsilon3
What do you like best about the product?
The segmented information is easily readable and accessible.
What do you dislike about the product?
Not all procedures are being able to run
What problems is the product solving and how is that benefiting you?
The procedure detailing.
All the procedures are segmented and easily readable.
This allows for easy access to all information points.
All the procedures are segmented and easily readable.
This allows for easy access to all information points.
Epsilon3: an amazing tool for streamlining complex procedures.
What do you like best about the product?
One of the most helpful aspects of this product is it's ability to centralize and streamline many different procedures we do. It keeps various troubleshooting tasks, merchant account maitenance procedures and etc neatly organized, from scheduling to data managment. This saves us a lot of time and minimizes the risk of errors, making our work more efficient and reliable. Epsilon3 has truly simplified our processes and made our projects run smoothly from start to finish.
What do you dislike about the product?
The main drawback is the initial learning curve. It can take some time for users to become proficient with the software's layout and functions which created a temporary decrease in productivity. However, once you've mastered it, the benefits far outweigh this inconvenience.
What problems is the product solving and how is that benefiting you?
Epsilon3 is helping us do POS deployment procedures, equipment setup tasks, managing schedules and streamlining builds, cutting down on errors and time wasted. From planning to maintenance, it streamlines the entire process, making troubleshooting and POS instalations a breeze.
I am yet to see a procedure that can be ran properly.
What do you like best about the product?
Pretty much nothing, the User Interface is confusing, haven't seen a procedure working the way it is intended.
What do you dislike about the product?
Everything, it is confusing, not user friendly, the procedures are not running so I have to scroll away through every single possible deviation in the procedure to find an answer im looking for.
What problems is the product solving and how is that benefiting you?
Not much because I avoid using it as much as possible.
Good experience.
What do you like best about the product?
Epsilon is perfect, I don't see any downsides.
What do you dislike about the product?
Nothing, as I said in my previous answer epsilon is perfect.
What problems is the product solving and how is that benefiting you?
Helps me keep track of my schedule and provides assistance with information gathering and storing.
Epsilon3 Review
What do you like best about the product?
It is a great platform to find all relatable informaiton for work. There are multiple topics that are devided even deeper with more advanced and useful information that helps to resolve different questions and issues.
Also, it is great to grow as professioanl and develop individual skills. Has many interesting features.
Also, it is great to grow as professioanl and develop individual skills. Has many interesting features.
What do you dislike about the product?
It is hard to find the specific answer that you are looking for it. It takes longer than usual to gather all necessary information to faster proceed with problem solving. Sometimes it is hard get with user interface.
Very generic topics are provided and quite less topics with specific or very nische questions being written.
Very generic topics are provided and quite less topics with specific or very nische questions being written.
What problems is the product solving and how is that benefiting you?
Epsilon3 help with procedures in work environemnt. Benefiting to get better knowledge as profesional and as individual.
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