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Epsilon3 - a usefull tool for launching student made rocket
What do you like best about the product?
There are a lot of things, that Epsilon does right. It is easy to understand and learn. You can easily build both non complex and complex processes. So its easy to start and then gradually integrate more and more complex features. Furthemore, Epsilon is constantly evolving based on features requested by its users. And even we as a non paying customer based in Europe recieved perfect customer support.
What do you dislike about the product?
The fast development cycle has its drawbacks. When you dont use Epsilon on regular basis, the changes and new features can confuse you.
What problems is the product solving and how is that benefiting you?
For us, its a complete platform for rocket manufacturing and launch procedures. It greatly simplified both creation and use. Overall, it was huge step forward from our previous solution.
It is useful but not comfortable
What do you like best about the product?
I like that you can use buttons like "Next" to move to the next step.
What do you dislike about the product?
It is not comfortable to use, you would need to keep the topic at the top, also maybe use some kind of folder, because sometimes there are like 20 articles from the same procedure
What problems is the product solving and how is that benefiting you?
Almost every time I use it, I find what I am looking for, but it is hard to navigate
Great tool with unlimited potential
What do you like best about the product?
The customer service is very receptive..
What do you dislike about the product?
A bit rough around the edges. New tools are only added to pro.
What problems is the product solving and how is that benefiting you?
Difficulty making consistent test procedures makes test analytics much more efficient.
Not as intimidating as it seems
What do you like best about the product?
I like how flexible and feature packed it is, once you get used to using it
What do you dislike about the product?
The UI can get pretty confusin sometimes. Even after using it for a while, sometimes I still find myself getting lost on some menu.
What problems is the product solving and how is that benefiting you?
For a tech company it is very important to have a place where we can document standart operating procedures and share them with our colleagues.
Best Digital Procedure Tool
What do you like best about the product?
I love the efficiency of using digital procedures. Making redlines is easy and having a documentation trail of all of the updates is very useful. This prevents the mess of having a bunch of papers around that you could potentially lose. Everything is straightforward and easy to learn. If anything is ever confusing, Epsilon3 is very helpful in both fixing bugs, taking recommendations, and pointing out easy ways to use the tool.
What do you dislike about the product?
I have nothing negative to say about Epsilon3.
What problems is the product solving and how is that benefiting you?
Epsilon3 is solving the issue of having paper procedures in a test environment.
Epsilon works quite well
What do you like best about the product?
Intuitive, well arranged, easy to update, easy to integrate
What do you dislike about the product?
Slightly difficult to organize procedures, no in-app training/reference info
What problems is the product solving and how is that benefiting you?
Developing standardized procedures for manufacturing -- reducing wasted time, knowledge segmentation, etc.
With some training, this tool is invaluable to our procedures
What do you like best about the product?
Great response time between different users simultaneously executing the procedure. The editing process is great as well, as multiple people can work at the same time. Additionally, the comments/feedback option is good during peer review. Our company uses this software for many of our important procedures, and we have not had connectivity issues. Customer support also responds very fast and gives solutions that work. FInally, the desktop app is very conveninent when you want to get to epsilon fast, and the UI itself is pretty easy to work with.
What do you dislike about the product?
Some clunkiness when it comes to copy and pasting sections. We've had trouble in the past trying to make similar but slightly different tables, and we are unable to do a quick copy and paste like you would do in microsoft word or excel. Building in "loops" for steps can also be an issue, as there is a bit of a convoluted process using conditionals.
What problems is the product solving and how is that benefiting you?
Epsilon3 helps with having multiple users perform and log tasks concurrently, especially for remote operations. Instead of having a sole operator log all the tasks that are accomplished, individuals are able to work in tandem with each other without needing to be in the same room. The response time is really great as well, as it takes less than a couple seconds for a user action to be logged in system.
Interesting platform
What do you like best about the product?
I Enjoy that guides are able to be centralized and the workflow is able to be followed per process.
What do you dislike about the product?
I do not like that E3 pretty much forces us to follow the guide to the T to be able to properly follow the flow.
What problems is the product solving and how is that benefiting you?
It is allowing us to have a centralized SOP
Epsilon 3 is invaluable
What do you like best about the product?
It is a great resource for locating procedural documents. It is even searchable
What do you dislike about the product?
I have not found any negatives yet. I have not used it much, but it has always been helkpful.
What problems is the product solving and how is that benefiting you?
New updates to existing procedures
Fantastic
What do you like best about the product?
It is incredible that I can tag and link to other processes or procedures directly within another. Eliminates the need for repetitive abs unnecessary searching.
What do you dislike about the product?
A little tricky to get started with at first but it has a learning curve. Also, redlining or just commenting can sometimes get lost, especially if it has been "resolved".
What problems is the product solving and how is that benefiting you?
Eliminating paper TPS and JHA documents and making them digital.
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