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Great customer service
What do you like best about the product?
Epsilon3 has been great with customer service. They are easy to contact and very helpful in the implementation of there application.
What do you dislike about the product?
We have not found any issues with the Epsilon3.
What problems is the product solving and how is that benefiting you?
Streamlining our process and procedures, with simple input and export of data.
Epsilon3 is our go to software for critical testing and operational procedures
What do you like best about the product?
I use Epsilon3 almost daily when deployed to our test site, and semi regularly when working from the office.
Compared to other test procedure writing/execution software I have used, Epsilon3 has the most functionality, smoothest operation (in terms of loading in a web browser and allowing steps to be executed quickly and easily), and most logical user interface (no hidden buttons, well labelled etc.).
We have also moved to version control of high level test and operational procedures, and the ability to suggest edits, add redline/blueline steps to procedures as they are conducted is a very effective way to save suggested changes without unapproved changes to the released procedures.
We also work at a remote test site which has limited network coverage. Epsilon3 has worked flawlessly, allowing us to continue testing and completing procedures even with intermittent network access.
The ability to have simple logic/numerical calculations built into run steps is also a great feature, eliminating the need for operators to do manual calculations in high stress environments.
Coming from our other software packages, procedures can be far more easily written and implemented, even for inexperienced users.
I can't comment on customer/technical support as I still haven't had to use it!
Compared to other test procedure writing/execution software I have used, Epsilon3 has the most functionality, smoothest operation (in terms of loading in a web browser and allowing steps to be executed quickly and easily), and most logical user interface (no hidden buttons, well labelled etc.).
We have also moved to version control of high level test and operational procedures, and the ability to suggest edits, add redline/blueline steps to procedures as they are conducted is a very effective way to save suggested changes without unapproved changes to the released procedures.
We also work at a remote test site which has limited network coverage. Epsilon3 has worked flawlessly, allowing us to continue testing and completing procedures even with intermittent network access.
The ability to have simple logic/numerical calculations built into run steps is also a great feature, eliminating the need for operators to do manual calculations in high stress environments.
Coming from our other software packages, procedures can be far more easily written and implemented, even for inexperienced users.
I can't comment on customer/technical support as I still haven't had to use it!
What do you dislike about the product?
I don't have any notable dislikes of Epsilon3!
What problems is the product solving and how is that benefiting you?
Epsilon3 has been invaluable for execution of testing activities which need to follow a defined procedure. When conducting tests, we need to be able to focus on the task at hand. Having an efficient, non laggy software package is critical for this to avoid unnecessary distractions and time lost while testing. Epsilon3 has provided this.
Elipson guide search
What do you like best about the product?
That on right side meniu, there is full list of the proceedure.
What do you dislike about the product?
Its hard to find exact guide or a specific part which is inlueded in a guide.
What problems is the product solving and how is that benefiting you?
Its great documentation of most of the proceedures.
Big changes
What do you like best about the product?
It is easy to read and find what you need
What do you dislike about the product?
hard to locate articles, limited word search.
What problems is the product solving and how is that benefiting you?
easy to read, everything located in one place.
Makes your work easy and simple
What do you like best about the product?
Useful tool when working in the customer support field.
What do you dislike about the product?
So far did not find anything what I would not like about it.
What problems is the product solving and how is that benefiting you?
All of the procedures are in one place, it helps to not lose them.
Marvelous compared to piles and piles of on-paper checklists
What do you like best about the product?
Simply put, they don't get blown away! Within our organization of the Aerospace and Rocket Engineering Society, how it used to be done is that we would have printed and laminated pieces of paper checklists for all of our procedures, but this have easily reduced all of our pieces of paper down to a single iPad.
Given how often people used to lose the old school paper, once we have made the switch to episilon3 it actually indirectly increased the efficiency and frequency that we are able to refer to our checklists - not only is it easy to implement and integrate with multiple users within a team at once, but it also enabled things we were never able to do before, such as having multiple people working on checklists at once, or changing the procedures on the fly.
In addition, the customer support of episilon3 have also been quick and efficient in resolving our issues.
Given how often people used to lose the old school paper, once we have made the switch to episilon3 it actually indirectly increased the efficiency and frequency that we are able to refer to our checklists - not only is it easy to implement and integrate with multiple users within a team at once, but it also enabled things we were never able to do before, such as having multiple people working on checklists at once, or changing the procedures on the fly.
In addition, the customer support of episilon3 have also been quick and efficient in resolving our issues.
What do you dislike about the product?
Think the only point of improvement would be to add an option that allows for multi-user simultaneous collaborations - currently when we have more than one person logged onto the account it would lock the checklist for others, would be great if there can be an option to disable this!
What problems is the product solving and how is that benefiting you?
Checklists, Standard Operating Procedures and instructions. They are most beneficial in both removing the old school paper manuals, and also digitizing them into a platform that allows for both the on-the-fly modification to them, as well as the ability of multi-user collaborations within the team.
It works!
What do you like best about the product?
While I like the tools they provide to our business
What do you dislike about the product?
The interface and some navigation gets confusing at times.
What problems is the product solving and how is that benefiting you?
Epsilon3 offers a solution for tasks such as answering questions and completing prompts, making it a versatile tool for various applications.
Good People, Easy Interface, Still Developing More Capabilities
What do you like best about the product?
The staff at Epsilon 3 is amazing. They consistently answer my questions quickly and kindly. If I run into a feature that I think would add value to Epsilon 3, they take my feedback and review if it is feasible to add. The interface is also clean and easy to use. After watching a couple training videos and clicking around their help website, anybody should be able to use it. Adding files, photos, and new test boxes are easy to do.
What do you dislike about the product?
Not all of the nitty gritty deep capabilites are implemented in Epsilon 3 yet. Other procedure software I've used has had a little more integration between each procedure. I think Epsilon 3 has the capability to get there once they develop a little more.
What problems is the product solving and how is that benefiting you?
Procedure writing - helps all the procedures stay organized and makes it easier to write them.
Great software, but licensing per user makes it expensive
What do you like best about the product?
Intuitive interface and work flow, flexibility, usage on different platforms, timeliness, customer service
What do you dislike about the product?
The price is high, due to the fact that all users need a separate license
What problems is the product solving and how is that benefiting you?
Keep track of executed procedures, issues that arose, etc. This improves processes
Good software. Could use some user interface upgrades but E3 team does well to help with issues.
What do you like best about the product?
The ability to colaborate and make changes accross multiple TPROCs quickly.
What do you dislike about the product?
You can't make multiple subsections, this makes it difficult to utilize nested testing functions.
What problems is the product solving and how is that benefiting you?
Rapidly configurable PROCS for multi purpose PROC usage.
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