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Very informative knowledge database
What do you like best about the product?
Easily understandable and efficient guides and they are easy to follow and it has a modern interface which can be used for creating, managing or executing procedures which is very valuable for teams handling really important tasks.
What do you dislike about the product?
It doesn't have integrations with broader ecosystems, customization could be more in depth and analytics and reporting could be presented easier
What problems is the product solving and how is that benefiting you?
Epsilon3 is solving issues of complex workflow managing by standardizing and steamlining the proceses as well as error reduction and compliance because the manual workflows are prone to human error also it makes team collaborations way easier.
Great working tool, but still needs improvement
What do you like best about the product?
I love the step-by-step, tutorial like nature of the product.
What do you dislike about the product?
Sometimes the platform can be a bit confusing to use, especially with loads of different options to launch a run
What problems is the product solving and how is that benefiting you?
We have guides established within the Epsilon3 database that help better understand a specific subject
Epsilon3 is a simple, straightforward tool for procedure development
What do you like best about the product?
The simplicity and small learning curve allows the ability to make procedures quickly and efficiently.
What do you dislike about the product?
Customization of decision tree logic could be improved to allow users to go down different paths depending on the outcomes of previous steps.
What problems is the product solving and how is that benefiting you?
It allows for time sensitive action to be taken in a timely and repeatable fashion.
Easy to use system for creation of procedures for repeatable processes
What do you like best about the product?
Ability to collect data back from operators during assembly
What do you dislike about the product?
MES features are coming along, but currently relying on ERP. Still working through where the line between the two should be drawn.
What problems is the product solving and how is that benefiting you?
Ability to capture SOPs and collect data from the assembly process
Review of Epsilon3
What do you like best about the product?
Easy to find procedures with with just keywords and has a lot of features that are helpful for customer support. Use it multiple times a day as the guides and procedures are always up to date.
What do you dislike about the product?
Sometimes it's hard to locate the specific piece of info you need in the guide as there are a lot of steps and tabs that the info could be hidden behind
What problems is the product solving and how is that benefiting you?
Provide information that would take more time to find in other platforms
Checking the Procedures
What do you like best about the product?
I like the best that the procedures are explained very well and it is easy to understand and find them.
What do you dislike about the product?
There is nothing I do not like about Epsilon3.
What problems is the product solving and how is that benefiting you?
Epsilon3 is benefiting me by having all the procedures in one place and steps are explained very well.
IT'S alright
What do you like best about the product?
You can find information that helps to troubleshoot the issues
What do you dislike about the product?
It's sometimes confusing which step is next to do
the information on there is sometimes outdated
the information on there is sometimes outdated
What problems is the product solving and how is that benefiting you?
Its helps understand better the issue and how to solve it step by step
Epsilon as a Knowledge Base for Support
What do you like best about the product?
Step by step guides are very useful for new employees as it is written in a clear way with clearly labeled steps.
What do you dislike about the product?
Loading time when logging in which is needed more than once a day.
What problems is the product solving and how is that benefiting you?
Decreasing handle time of me with agents and of agents with our customers.
Not the best
What do you like best about the product?
It's comfortable for some guides on how to follow processes step by step.
What do you dislike about the product?
It's really hard to find guides in epsilon, the search engine is just bad.
What problems is the product solving and how is that benefiting you?
I mainly use Epsilon3 for the guides that are created, it's making some difficult processes look a bit easier.
Easy step by step guides.
What do you like best about the product?
Convenience for the step-by-step guides.
What do you dislike about the product?
Every time getting logged out once Okta is turned off.
What problems is the product solving and how is that benefiting you?
Easy steps to resolve the following issues.
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