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Reviews from AWS customer

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260 reviews
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External reviews are not included in the AWS star rating for the product.


    Sebastian H.

Easy and quick way to create checklists&procedures

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
I really like how intuitive the tool is. I had to create new procedures during a launch campaign with only little time to spare. Althougth I only had little prior experience with epsilon I was able to create the checklists I needed without spending much time on learning to use the tool. I also like that the tool is web based. As long as you know your login data you can use it on any device anywhere.
What do you dislike about the product?
The print function could use some refinement. At least in Firefox when you print a checklist epsilon only uses the standard print function of the webbrowser, which outputs non-ideal documents. Sometimes a workstep gets cut in halve at the end of the page and the rest is printed on the next page. This can be a bit confusing when you are working under pressure at the launch pad.
What problems is the product solving and how is that benefiting you?
Helps me to quickly create checklists/procedures which keep me from making mistakes while working on fligth hardware.


    Financial Services

It might be confusing, yet it gets it's job done and simplifies the learning curve

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
The idea that it is aways on hand, and you can return to the previous stem of the process to go through it again, if you missed something, incentivising you to learn about other resolutions, thus easying workflow.
What do you dislike about the product?
Annoying Close this process e-mails which spam my google from time to time.
What problems is the product solving and how is that benefiting you?
Workflow of corporate process. Makes it understantable and let's me focus on task at hand.


    Financial Services

Epsilon3: Honest Review

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
What I like best about Epsilon3 is how easy it is to use. It makes complex tasks and teamwork feel smoother and more organized, which saves a lot of time.
What do you dislike about the product?
What I dislike about Epsilon3 is that it can sometimes be slow, especially when dealing with large projects or lots of data. It can be a bit frustrating waiting for things to load.
What problems is the product solving and how is that benefiting you?
Epsilon3 makes handling complex tasks easier. It keeps everything organized and improves efficiency.


    Santele Kamile S.

Epsilon is a great

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
I like the knowledge method that Epsilon provides - with steps. It keeps all the necessary information. You can use it frequently with no trouble. It eases the implenetation and integration for everyone working in Customer Support.
What do you dislike about the product?
Perhaps sometimes it is tricky to use and steps sometimes look like a maze.
What problems is the product solving and how is that benefiting you?
Sometimes I lack of knowldedge and I need specific path to teach me, Epsilon has exactly what I need.


    Mantas B.

Perferct in book a bit teycky in reality

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
Best thing that allot of guides are writen in Great detail and it leaves almost no room for mistakes
What do you dislike about the product?
Sometimes easiest procedures are explained to complicated and you can get lost there...
What problems is the product solving and how is that benefiting you?
It allows to quickly find things tai i am looking for and you dont have to remebember everything


    Financial Services

An Honest Look at Epsilon 3: Where It Struggles and Shines

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
I like how compact it is. All of our procedures can be located in the same place.
What do you dislike about the product?
It is not a very friendly to users as it is hard to navigate between different procedures when you just started using Epsilon3.
What problems is the product solving and how is that benefiting you?
Epsilon3 is aimed for better use of procedures that are in place. It makes it easier to navigate when everything is in the same place.


    Banking

Useful program for

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
The program offers extensive information, with an intuitive interface that integrates numerous workflows, allowing for streamlined, comprehensive review of all procedures at once. From a customer support perspective, the program is widely utilized due to its extensive procedural coverage. Additionally, it is straightforward to implement and integrate, effectively bridging knowledge gaps and enabling seamless, efficient use.
What do you dislike about the product?
The program seems to be to grey for usage
What problems is the product solving and how is that benefiting you?
If there is knowledge gap I can always locate the required information.


    Financial Services

Honest Opinion on Epsilon3

  • November 05, 2024
  • Review provided by G2

What do you like best about the product?
I like how every procedure can be located in one spot that's the main thing why we use epsilon3 in the first place
What do you dislike about the product?
It is not user-friendly facing. A lot of things are hard to navigate and you could only get used to it after some time.
What problems is the product solving and how is that benefiting you?
Epsilon3 aims to make complex project management easier, helping teams track tasks and procedures. For me, though, it only partly works—useful ideas, but not as effective as expected


    Simona T.

My experience with epsilon

  • November 05, 2024
  • Review provided by G2

What do you like best about the product?
Its intuitive interface makes it easy to follow procedures and coordinate across teams, reducing errors and time delays—critical benefits in industries where precision and efficiency are paramount. The platform’s integration capabilities with other data sources and tools help create a seamless, centralized place for monitoring processes and sharing updates.
What do you dislike about the product?
One potential drawback of Epsilon3 could be its learning curve for teams who are new to digital procedure management or transitioning from traditional methods. Adapting complex workflows to the platform’s structure may initially require time and training, especially for teams unfamiliar with similar systems.
What problems is the product solving and how is that benefiting you?
Improved Accuracy and Consistency: By digitizing procedures, Epsilon3 reduces errors that might occur with manual processes, ensuring that everyone follows the latest version of any given procedure.
Increased Efficiency: With faster access to procedures, an intuitive interface, and built-in tracking, teams can save time and focus on executing their tasks rather than managing paperwork.


    Brad C.

Great for tracking standardized work.

  • November 05, 2024
  • Review provided by G2

What do you like best about the product?
Ability to have photos along with instructions, step by step.
What do you dislike about the product?
Have not found any issues yet. A little harder to use on an IPad than the desktop.
What problems is the product solving and how is that benefiting you?
Ensuring standardized work.