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Call Recording

Dubber | 1

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External reviews

17 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hospital & Health Care

Great tool for measuring call outcomes!

  • April 27, 2021
  • Review verified by G2

What do you like best?
Dubber is pretty easy to use; its unique features allow me to review calls with my team and help Identify any coaching opportunities. The AI scans calls and helps Identify phone calls that need attention. We can also track the volume of calls per caller, which has been an excellent tool that we use to measure goals and benchmarks that we have set out for our calling team.
What do you dislike?
No complaints that I can report, Dubbers has user friendly which platform makes so that I can navigate easily and by far exceeds my expectations in a recording system.
What problems is the product solving and how is that benefiting you?
We can manage calls that have been escalated through the recording playback. This tool helps us have full transparency into the conversations that are being addressed. We had much success with this tool leaving both team and customer satisfield.


    Matt P.

Recording agents in call centers works great

  • April 22, 2021
  • Review verified by G2

What do you like best?
I really do like Dubber and am glad we have it. We use Cox Communications for 3 main call centers with over 70 agents in all. For the longest time Cox didn't have anything to record calls so they partnered with Dubber to offer that service. I like that I can export the calls to a file or email a link. The search is fast with various filters and I can break up the agetns into teams so that certain supervisors can only listen to certain agents. I like that it shows the length of the calls and callerID. I can scrub through the audio right on the website.
What do you dislike?
It can't automatically sync up with Cox, so if a first/last name in Cox changes, I have to manually change it in Dubber to match up. Fortunately, they do make it easy to see the ones that don't sync up. They list them on a page for you to review. Though they could make it even easier if we could click a button on that page to update Dubber with Cox's first/last name instantly, instead of requiring me to go to each of the out-of-sync phones one-by-one to change the first/last names manually in Dubber.

A limitation that they've put in to speed things up is that you can only scroll through so many pages of calls before you hit a wall. To get past this, you have to put a filter in for a date range or agent, since it has a finite amount of pages you can scroll through. In most cases, this isn't a problem, but our agents take hundreds of calls a day, so you really do need to put those filters in or you'll hit that wall.

On the setup page to order/sync between Cox and Dubber, there is no search feature, so I have to scroll through 400 names/numbers to find the phone I want to add to Dubber. I find myself just using the browser's search feature and guessing which page it might be on. Smaller customers won't find this as cumbersome as us.

Also, Dubber's system has bug where if two phones have the same first/last name and one of the phones is out of sync (which happens when an agent moves to a different phone) AND you change the plan type of one of the phones. Dubber's system will link (merge) the accounts, so then I have to delete both accounts and recreate them, since they can't be unlinked. That's a rare bug and all 3 conditions have to be met for it to happen. I'm guessing most people won't ever experience this but it's happened 3 times to me over the past couple years.
What problems is the product solving and how is that benefiting you?
We can now better train and give feedback to agents and do some quality control. It helps with disputes and finally gives us the true story of what really happened. An unexpected benifit is that I have also been able to coorelate the voice recordings with the raww call logs from Cox, which has helped fill in the gaps.
Recommendations to others considering the product:
For Cox business customers, there is no alternative, but even if there were, I'd still feel comfortable using Dubber. I haven't used the analytics feature, but I think that sounds really cool. Recording calls for any system is not cheap, but it's worth it for us. There's a different pricing structure for call centers, so make sure you get the correct package. Getting it tied to Cox was surprisingly fast. Cox and Dubber were essentially able to click a button and turn it on. Then I just had to go through all the phones I wanted to record and pick a plan for each, based on the call volume I expected each phone to have. It does record inbound and outbound calls (internal and external), regardless if the call came in from the call center queues, so keep that in mind. The one thing it doesn't have is a reporting system to tally up all your minutes for each phone each month, so if you go over your limit you don't exactly know which phone was the culprit. I'm sure if I put a ticket in they'd let me know. Their helpdesk is eager to help.


    Wayne L.

Fast turn key solution to call recordings

  • April 12, 2021
  • Review provided by G2

What do you like best?
Fast set up and straight forward ease of use.
What do you dislike?
I don't think I have anything that i don't like.
What problems is the product solving and how is that benefiting you?
We are using this program to record our outgoing calls for training our recruiting crew. So far no complaints at all. Works like a magic!


    Tom H.

Great system easy to use

  • April 12, 2021
  • Review verified by G2

What do you like best?
You can search an employee's name and pull up all the call incoming and outgoing makes it really fast to find a call.
What do you dislike?
I wish it had an app so I could pull the info from my phone
What problems is the product solving and how is that benefiting you?
I can use Dubber to train my sales team. I also use it when customers interact with us and need to be reminded of what they said.
Recommendations to others considering the product:
Use it!!!! It is a great system


    Building Materials

Dubber review

  • April 09, 2021
  • Review verified by G2

What do you like best?
I can access all calls to clients or employees
What do you dislike?
Nothing yet, I havent had any issues with Dubber
What problems is the product solving and how is that benefiting you?
If any clients say we didnt order the right product we can go back and verify. Ive caught 1 client already trying to lie to us.
Recommendations to others considering the product:
Nothing


    Jim B.

You can not Manager what you do not Measure!

  • April 09, 2021
  • Review verified by G2

What do you like best?
Can add comments and tags and can search and sort by later while very competitively $$$ priced
What do you dislike?
Does not have caller ID names, only phone number, time date and recorded call (can add name manually)
What problems is the product solving and how is that benefiting you?
Can better manage sales staff by acknowledging successes as well as opportunities, reminding customers of what they were informed of, and approved
Recommendations to others considering the product:
If your business does anything with customer service, you must record every call, so you can best manage your team, giving customers service deserved!


    Terri G.

Yaba daba DUBBER do! :)

  • April 09, 2021
  • Review provided by G2

What do you like best?
Their website is so easy to use; there was no need for much training.
What do you dislike?
So far I really don't have any complaints about Dubber.
What problems is the product solving and how is that benefiting you?
Any problems I have had have been solved in minutes and were on my end. The benefit is the simplicity of their product.


    Erin S.

Best Business tool out there!

  • April 09, 2021
  • Review verified by G2

What do you like best?
I love all the features that Dubber offers to help a business protect themselves. It was very easy to get set up and start using immediately.
What do you dislike?
Nothing so far! Been using for about 5 months.
What problems is the product solving and how is that benefiting you?
Having everything recorded, allows us to train employees more effectively. It also gives us a back up of what was actually said and agreed upon with customers.


    Marisa F.

Piece of mind

  • April 09, 2021
  • Review verified by G2

What do you like best?
I love having dubber. It gives me great piece of mind and CYA with my customers. I have often gone back to listen to past conversations with customers to refresh my memory. I have found it abundantly helpful.
What do you dislike?
There isn't anything about dubber that I dislike.
What problems is the product solving and how is that benefiting you?
Some of my older customers do not do emails, which is my preferred method of contact because I can refer back to emails. With dubber, I can feel confident that I can refer back to recordings of conversations to determine what was discussed. It has been beneficial to send the link of recorded conversations to customers that forget what has been said. Having dubber record all our conversations has brought us great piece of mind.
Recommendations to others considering the product:
If you do not have phone recordings, you are missing out. It is worth it. I find it is a vital part of doing business, customer service and CYA.


    Lindsay K.

Dubber Review - Phone Call Recording System Easy to Use!

  • April 09, 2021
  • Review verified by G2

What do you like best?
Dubber is a user-friendly system to search recorded calls. It's easy to not only listen to phone calls, but share necessary conversations with other team members. When I've had questions, Paul has been quick to provide service and walk me through processes.
What do you dislike?
There isn't anything that I have disliked about Dubber in the first four months of using it.
What problems is the product solving and how is that benefiting you?
We wanted to have a system that would record conversations our staff is having with clients. It has provided us a training tool with our team where we can pull calls and coach them through their sales process. Additionally, it has been a great tool to pull up past calls when clients call in upset or with different recollections of a conversation had with our staff.