ignio AIOps Platform
DigitateReviews from AWS customer
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AI-Powered IT Troubleshooting Made Effortless
What do you like best about the product?
The best thing for me about Digitate is that it has the power the troubleshoot and fix issued related to information technology with the use of Artificial intelligence.
What do you dislike about the product?
The thing that complicates the use of Digitate is that it very hard to setup and makes customization really demanding for a new user.
What problems is the product solving and how is that benefiting you?
By automating the workflow, it eliminates the need for manual work and can identify significant problems before they escalate into major issues. Altogether, these features help reduce the team's time spent on tasks, minimize performance issues, and enhance overall system reliability.
Interactive Interface Makes It Stand Out
What do you like best about the product?
The interface is very interactive and engaging, making it enjoyable to use.
What do you dislike about the product?
At times, the system can experience intermittent disconnections when the Wi-Fi signal strength drops below 65%. This susceptibility to losing connection can be inconvenient if your wireless network is not consistently strong.
What problems is the product solving and how is that benefiting you?
The experience was engaging and led to improved customer satisfaction.
Review for ignio (Digitate monitoring tool)
What do you like best about the product?
easy to use monitoring tool, due to our activities, it needs to be accessed 24/7
What do you dislike about the product?
have had some challenges with integrations or out of the box requests
What problems is the product solving and how is that benefiting you?
IT monitoring allows prompt alerts when an issue has been detected, and a ticket is generated and then assigned to the appropriate resolution team. Throw prompt alerts, which will prevent major outages and service disruptions
Automating IT Operations using Ignio AIOps
What do you like best about the product?
Ignio is helping us in reducing manual eyes on glass monitoring into business and application processes and increase alerting to avoid potential high severity incidents.
What do you dislike about the product?
Digitate can have a steep learning curve and requires significant initial setup and integration effort.
Its effectiveness depends heavily on data quality and proper configuration, which can limit value early on.
Its effectiveness depends heavily on data quality and proper configuration, which can limit value early on.
What problems is the product solving and how is that benefiting you?
Digitate solves problems like IT outages, slow incident resolution, and manual operations by using AI-driven automation, which benefits users through increased system uptime, faster resolutions, and lower operational costs.
Ignio
What do you like best about the product?
From my perspective, Digitate and its flagship product, ignio, stand out for their innovative approach to IT operations. The integration of AI and machine learning enables predictive insights and proactive issue resolution, significantly enhancing system reliability. Users appreciate the robust automation and self-healing capabilities, which reduce manual intervention and downtime. The intuitive interface and scalability make it suitable for complex IT environments. While the initial setup can be complex, the benefits of improved efficiency and responsive customer support make ignio a valuable asset for modern enterprises looking to optimize their IT operations.
What do you dislike about the product?
Digitate's ignio has some areas for improvement. The initial setup can be complex and time-consuming, and the documentation could be clearer. The upgrade process between versions can be cumbersome, and the user interface might benefit from being more intuitive. Additionally, the system's resource demands can be high, posing challenges for some users.
What problems is the product solving and how is that benefiting you?
It solves problems related to manual intervention, system downtime, and inefficient resource management by leveraging AI and machine learning for automation and predictive insights. This benefits users by enhancing system reliability, reducing operational costs, and improving overall efficiency
Strong Performance and Partnership from Digitate
What do you like best about the product?
The ecosystem approach stands out. It allows us to consolidate multiple tools into a single platform and apply AIOps across the IT stack. Ignio builds a self-updating cognitive map of our environment, which helps reduce alert noise, triage faster, and automatically resolve incidents before they impact users. The SaaS model ensures high availability, seamless upgrades, and quick scalability. Built-in dashboards and mobile alerts provide strong visibility and enable fast, informed action.
What do you dislike about the product?
So far, the experience has been strong across the board. If anything, there is room to simplify onboarding and help new users unlock value even faster. Continued improvements to documentation and the user interface would build on an already solid foundation. The Digitate team has been outstanding. They are responsive, knowledgeable, and a true partner throughout our journey.
What problems is the product solving and how is that benefiting you?
Digitate is helping us tackle several critical gaps. First, it gives us the cost transparency and control needed to drive FinOps at scale, which Azure-native tools alone do not provide. Second, Observe delivers full-stack observability that helps us correlate events across infrastructure, applications, and services in one place. Third, its patching capabilities are more automated and policy-driven than what we could achieve with native tooling. Together, these features help us reduce waste, improve uptime, and move faster with confidence. Based on the strong results so far, we plan to expand to other modules in the platform.
The company provides its services without any issues.
What do you like best about the product?
The people assigned to our project are attentive to what is required.
What do you dislike about the product?
It takes a long time to solve the problems and the tool is not very intuitive, they don't have support in Spanish and they are very reserved with the information.
What problems is the product solving and how is that benefiting you?
Self-management of tickets but it is very complicated to parameterize, there is no support in Spanish and very little documentation at the time of project delivery.
Workig with didgitate has added value to BBD
What do you like best about the product?
We use Ignio as one of our Automation/ monitoring tools , it performs really well in monitoring environment and flagging any identified anomalies , We have also carried a few automations which has helped to reduce the effort hours and are planning for few more in future
What do you dislike about the product?
We need More direct involvement , but for now its very limited.
What problems is the product solving and how is that benefiting you?
Automations friendly , Good monitoing coverage , reletaively stable environment
over all the experience is good
What do you like best about the product?
Intelligent automation and customer cerntric
What do you dislike about the product?
complex environment setup/limited visibility
What problems is the product solving and how is that benefiting you?
currently the solutions provided by digitate were related to Service request automation and auto assignment of tickets
Digitate is an outstanding product that really helps with the big picture
What do you like best about the product?
Dashboards, AIOps capabilities and self-healing. Ease of implementation.
What do you dislike about the product?
We have not experienced any downsides since implementation
What problems is the product solving and how is that benefiting you?
Consolidation and event correlation of many monitoring platforms. AI analysis and self-healing.
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