ignio AIOps Platform
DigitateReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
121 reviews
from
External reviews are not included in the AWS star rating for the product.
AIOps
What do you like best about the product?
The AIOps platform provides advanced features such as event correlation, automated triage, and self-healing, which have saved us significant operational hours through its self-healing and auto-triage capabilities.
What do you dislike about the product?
The user interface could benefit from some improvements. Adding relevant self-help resources directly on the webpage would enhance the user experience.
What problems is the product solving and how is that benefiting you?
Event correlation
Automated triage
Self-healing
Automated triage
Self-healing
Digitate Experience
What do you like best about the product?
What I appreciate most about Digitate is its forward-thinking approach to innovation in the AI and automation space. The company demonstrates a strong commitment to developing cutting-edge solutions that genuinely address the evolving needs of enterprises. This dedication to progress, coupled with a focus on practical and impactful applications of their technology, is truly commendable.
What do you dislike about the product?
While Digitate showcases many strengths, like any rapidly evolving company, there's always room for further refinement in communication and ensuring consistent understanding across all stakeholders.
What problems is the product solving and how is that benefiting you?
Digitate is effectively tackling the challenges of fragmented visibility across complex IT and business landscapes. Their solutions focus on providing end-to-end business process monitoring, which means we gain a comprehensive view of how our critical operations are performing, regardless of the underlying systems or infrastructure.
This unified observability is incredibly beneficial because it allows us to proactively identify potential bottlenecks or issues before they impact the business. By bringing together technical insights and business metrics, Digitate helps us understand the direct correlation between IT health and key business outcomes. For example, we can now see how the performance of specific applications affects transaction completion rates or customer order processing.
The value-add comes from the ability to translate these technical insights into actionable business intelligence. We're no longer just looking at raw IT metrics; instead, we're seeing how those metrics translate into business KPIs, such as revenue, customer satisfaction, and operational efficiency. This allows for more informed decision-making, enabling us to prioritize IT investments and interventions based on their potential business impact. Ultimately, this leads to improved business resilience, better customer experiences, and enhanced operational agility.
This unified observability is incredibly beneficial because it allows us to proactively identify potential bottlenecks or issues before they impact the business. By bringing together technical insights and business metrics, Digitate helps us understand the direct correlation between IT health and key business outcomes. For example, we can now see how the performance of specific applications affects transaction completion rates or customer order processing.
The value-add comes from the ability to translate these technical insights into actionable business intelligence. We're no longer just looking at raw IT metrics; instead, we're seeing how those metrics translate into business KPIs, such as revenue, customer satisfaction, and operational efficiency. This allows for more informed decision-making, enabling us to prioritize IT investments and interventions based on their potential business impact. Ultimately, this leads to improved business resilience, better customer experiences, and enhanced operational agility.
It was a pleasant and professional experience
What do you like best about the product?
Harish and his team were thorough professionals and very helpful in setting up the things for us. It was easy and I enjoyed working with them.
What do you dislike about the product?
Nothing here to say..........................................
What problems is the product solving and how is that benefiting you?
Monitoring
Streamlining Success: Breakthrough tool for Business Process Monitoring
What do you like best about the product?
Always a welcoming attitude. Good technical resources. Tool was very easy to use
What do you dislike about the product?
No specific to be called out for. Great tool
What problems is the product solving and how is that benefiting you?
Helping getting the organisation a view of business failures under one single view and complete end to end monitoring using AI capabilities
AIOps Automation @ Sony
What do you like best about the product?
- Capability to automate the BAU tasks
- OOTB available features and capability of customizations
- OOTB available features and capability of customizations
What do you dislike about the product?
- Time for the implementations
- Lack of process to build future pipeline for automations
- Lack of process to build future pipeline for automations
What problems is the product solving and how is that benefiting you?
Digitate Ignio is helping to enhance operations by assigning the tickets to available engineers and then automating the resolutions for re-occurring scenarios.
Ignio is part of overall Operations Automations frameowrk to improve MTR.
Ignio is part of overall Operations Automations frameowrk to improve MTR.
AIOps platform review
What do you like best about the product?
Solit platform that allows for great automation. It has been a big time saver for the team
What do you dislike about the product?
The implementation was a bit time consuming
What problems is the product solving and how is that benefiting you?
Automation, saving us time. Monitoring tools
Ignio AiOps & ERP Ops
What do you like best about the product?
Ignio is very effective solution in terms of functionalities, Event management features, user friendly for the developers to develop and integrate the components.
Resources are very helpful and had a great knowledge to resolve issues during testing.
Resources are very helpful and had a great knowledge to resolve issues during testing.
What do you dislike about the product?
Helpful if product documentation made widely available.
What problems is the product solving and how is that benefiting you?
Ignio has reduced manual work by automating the many support services.
Ignio from Digitate
What do you like best about the product?
Knowledgable experts
Functional solutions
Functional solutions
What do you dislike about the product?
Time to integrate is longer than expected
What problems is the product solving and how is that benefiting you?
File validation for Batch Management. Event management & Correlation of alerting
Automating User Access Management using Ignio
What do you like best about the product?
The automation capabilities significantly enhance efficiency by streamlining user access management processes. The reduction in MTTR is particularly noteworthy, as it reflects ignio's ability to swiftly address access issues, thereby minimizing downtime and enhancing overall productivity. Additionally, ignio's adaptability to specific organizational needs is commendable, as it allows for customizable solutions tailored to our unique requirements.
Looking forward to see AI, ML and predictive model as part of new capabilities.
Looking forward to see AI, ML and predictive model as part of new capabilities.
What do you dislike about the product?
Overall, Ignio has a proven to be valueable asset in efforts to automation, predictive analysis etc. The implementaion part is taking longer and impacted the deliverables by delivery management but it has been improved significantly.
What problems is the product solving and how is that benefiting you?
Automation of contractor to employee conversion and assing training as well as user access management.
Automating user request process
What do you like best about the product?
I had limited interaction with the TCS automation team as the Business Process Owner but Ignio was able to automate large parts our user access request process. A time consuming part was automating the training verification process (connecting to our LMS), to creation of application user accounts as well as reactivation and deactivation of accounts.
Ignio was able to save a lot of time not only for the System Owner, Business Process Owner and TCS support by removing the human interaction for some of these tidious tasks. The Ignio support was also very responsive when issues were found during testing and production.
Ignio was able to save a lot of time not only for the System Owner, Business Process Owner and TCS support by removing the human interaction for some of these tidious tasks. The Ignio support was also very responsive when issues were found during testing and production.
What do you dislike about the product?
The TCS team implemented the automation and I as a Business Process Owner was not exposed to any of the technical complexities; however the implementation seemed to have gone well.
What problems is the product solving and how is that benefiting you?
Ignio removed the need to manually review user manaual training certificates from users, user account creation, reactivation of existing users and deactivation of accounts when required. Ignio is able to interact with ServiceNow and add updates to request tickets, assigns appropriate workflows and sends notifications to business users instead of I or the Help Desk sending the notificaitons.
showing 31 - 40