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XO - Automation AI

Kore.ai | 1

Reviews from AWS Marketplace

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External reviews

369 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Archana C.

It's a great and innovative platform and my learning has been a smooth ride

  • November 09, 2024
  • Review provided by G2

What do you like best about the product?
Ease of use,scalability,security, Integrations.over all a powerful versatile platform.
What do you dislike about the product?
Nothing actually.But limited customisation would be one
What problems is the product solving and how is that benefiting you?
Improved customer efficiency, reduced costs,Increased efficiency


    Balaji S.

Kore.ai good full suite for enterprises

  • November 09, 2024
  • Review verified by G2

What do you like best about the product?
Such an impressive ready-to-use assistant suite for various use cases further enhances its versatility and utility over different domains. For IT-related tasks, it supports ServiceNow perfectly, thus offering out-of-the-box solutions that really speed up the whole operation. In human resources, it has the HR Assist features tailored to the application specifically for HR-related inquiries and processes as well as efficiently handle matters regarding personnel.
The platform is great at customer service capabilities, offering an all-inclusive Call Center as a Service (CCaaS). It is an excellent example of its ability to customize and integrate all these specialized bots into one universal bot. All these combinations mean customers no longer need to use multiple services for their diverse needs.
What do you dislike about the product?
The traditional NLU systems are good to a point and might not work when dealing with tremendous variability in the user inputs on structures, among other complexities. LLMs have higher understanding abilities to make sense of such variation. It will be revolutionary if Kore.ai can implement a zero-shot learning approach. This would enable the bot to service unknown inputs by prompting clarification questions, hence enhancing its ability to serve the requests of users. there is a great demand for easier-to-use alternatives in customizing the Kore.ai bot interface. Although it does provide customization options through the Kore.ai SDK, most customers are left quite dissatisfied by the same. Ensuring that customization is easy to use from the portal would greatly enhance not just the user satisfaction but also the accessibility
What problems is the product solving and how is that benefiting you?
We are focusing on digital empolyee experience. we have solve most of the problem in bot itself. Employee don't want to go to anywhere, all the pain points which employee faces in workplace can be noted and provide as a solution in kore.ai bot.


    Shivani V.

Exploring the future for businesses

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
The motive of the product that benefits both the sides, to run the businesses smoothly and the users to have a user friendly conversations
What do you dislike about the product?
The documentation to make it easier enough for the developers to search for the required things, and make the information icon for few important things which would be useful for amateur developers to start with
What problems is the product solving and how is that benefiting you?
To understand the users request, and analyze them and improve the businesses based on the user's requests.


    Kashmira K.

“Koreai: Your Gateway to Lifelong Learning”

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
1) User-Friendly Interface: A clean, intuitive design that makes navigation easy and learning enjoyable.
2) Personalized Learning Paths: Customizable courses and recommendations based on individual progress and interests.
3) Interactive Content: Engaging videos, quizzes, and interactive modules that make
What do you dislike about the product?
Nothing to dislike about the Kore.AI, It is just amazing.
What problems is the product solving and how is that benefiting you?
The platform offers tools that enable users to build and deploy conversational AI solutions without needing extensive programming knowledge. This democratizes AI development, making it accessible to a broader range of users.


    Consulting

Best overall Platform for AI assistants so far

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Kore.ai has good interface and provide detailed yet simple view of processes and current bot state.
What do you dislike about the product?
found it bit complicated for the multiple AI tools usage and integration from 11th version.
What problems is the product solving and how is that benefiting you?
Developing virtual assistants for improving the customer experience and reduce manual resources for all time availibility.


    ROWTHUPILLAI ISMAIL S.

Easy Way to create chatbots

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
We can create easy chatbots using this and it is secure
What do you dislike about the product?
Navigation between sections could be improved for a smoother user experience.
What problems is the product solving and how is that benefiting you?
By reducing the need for a large support team and automating processes


    Chatrathi L.

Kore AI: Enabling Seamless Virtual Assistants for Businesses

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
I appreciate the platform's simplicity in building chatbots and the user-friendly experience it offers with its wide range of available features.Furthermore, I find it convenient to use the deployed chatbots and appreciate the platform's ability to easily identify and rectify errors, allowing for seamless rebuilding if needed.
What do you dislike about the product?
Occasionally, integrating with certain platforms like Teams may pose challenges in terms of compatibility and ease of integration.
What problems is the product solving and how is that benefiting you?
A chat bot created using Kore AI can assist in problem-solving tasks such as summarization. Once the chat bot is developed, it can be deployed in various environments, effectively reducing the need for manual work.


    Harshita Sai V.

Transformative Experience of Learning with Kore.ai

  • November 08, 2024
  • Review provided by G2

What do you like best about the product?
Kore.ai stands has its most useful features, ease of use,ease of implementation and ability to deliver high-quality conversational AI solutions. It is User friendly interface and it has advanced NLP and Machine Learning capabilities to understand user intent. Flexible deployment options and collaboration features making it easier to work on projects collectively.It also offers comprehensive support, including documentation, tutorials, and a community forum. This helps users troubleshoot issues. Kore.ai offers a variety of pre-built templates and integrations with popular enterprise systems, reducing the time and effort required to get started. This accelerates the development process and ensures seamless integration with existing workflows.
What do you dislike about the product?
Facing Performance Issues, performance can sometimes be affected by factors such as server load and network latency. Users might experience occasional slowdowns or disruptions.
What problems is the product solving and how is that benefiting you?
Customer Support Automation helps me the High volume of customer inquiries leading to long response times and increased operational costs.
So the Kore.ai chatbots can handle routine queries, provide instant responses, and escalate complex issues to human agents, thereby improving response times and reducing costs.


    sriram M.

informative session

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Easy to built bot and get integrated and good ui use
What do you dislike about the product?
application is litle slow. other than that functionality wise i felt drawback
What problems is the product solving and how is that benefiting you?
it is solving problem of the problem so that no problem exists and it is helpful for me so i help in building convetrsational solutions


    Ravi D.

It was great building chatbot using KORE.AI platform and it was super fun

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Using Built in LLM models and building Chatbot
What do you dislike about the product?
Its can be better the User responses , sometime this platform lags and gets stuck,o hterwise its a great platform to build chat apps
What problems is the product solving and how is that benefiting you?
Using API, it solves a lot of issues and gives flexibility to use api also it allows custom javascript which is very helpful in building robust chatapps