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Great leading Conversational AI Platform
What do you like best about the product?
Kore.ai is leading the Conversation AI area, and it's still giving users free knowledge to gain. I was very excited to learn this platform at an advanced level to apply in my future projects, and so I did. And Jayanthi is such a great mentor, and she even helped me with my queries regarding a topic with video and documents after completing my basic and advanced training. In short, Kore.ai is a great platform and will be growing and rising for many more years.
What do you dislike about the product?
Well, as of now, I haven't found anything that's not useful, or I haven't used it even after learning, so I would say there's nothing that I dislike about this platform.
What problems is the product solving and how is that benefiting you?
Conversational AI is the future. And Kore.ai provides an excellent platform for developers to build unique conversational chatbots, which helps different kinds of businesses to serve users and understand their needs to improve their businesses and grow.
I have been using this platform for almost four years now, and the way this platform is upgrading and providing new unique features, I love working on this platform.
I have worked on multiple projects in my current company, and most use Kore.ai as their primary platform to build conversational ai driven chatbots.
I have been using this platform for almost four years now, and the way this platform is upgrading and providing new unique features, I love working on this platform.
I have worked on multiple projects in my current company, and most use Kore.ai as their primary platform to build conversational ai driven chatbots.
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User Friendly low-code/no-code platform
What do you like best about the product?
Intuitive UI where it has the basic necessary features easily understandable and yet has more complex features for fine tuning. This way, it caters to simple and complex bot use-cases.
What do you dislike about the product?
Some pages take time to load and due to various pods on-premise that host the platform, bot behaves unpredictably sometimes - if say FAQ pod is down. Frustrating sometimes as the issue will keep you up and you don't know the root cause for it.
What problems is the product solving and how is that benefiting you?
Support bots can easily be built to answer repetitive queries - much less repetitive manual labour and mundane tasks. Can automate small workflows as well and easy access via multiple channels.
Great transformation partner, great customer success team
What do you like best about the product?
Kore.AI has some pretty advanced capabilities, their methodology to solve problems is great and they are continuously improving their product.
What do you dislike about the product?
it takes time to get a quote from the professional services.
What problems is the product solving and how is that benefiting you?
we are using Kore.AI chatbots to provide a better candidate journey to our website visitors, it allows integration with multiple systems allowing a smooth UX.
Custom feature rich bot
What do you like best about the product?
It has a lot of features and it is easily customisable as we can use our own NL engine or deploy in our own custom platform
What do you dislike about the product?
The UI/UX of kore ai is not good, with lots of bugs like the whole data table is not visible.
What problems is the product solving and how is that benefiting you?
Easy to set up and run complex tasks like a whole NL-powered bot.
Kore.AI is user friendly platform to automate customer and employee experiences
What do you like best about the product?
It's multiple features helps achieve the best user experience based on the requirements. Optimized NLP is added advantage. Kore platform is easily understandable Comapred to other competitors.
What do you dislike about the product?
Feasibility to download Usage & Containment reports to be improved. It is in plan to accomadate this in future releases.
What problems is the product solving and how is that benefiting you?
It is solving the major problems in ITSM and reducing the traffic to agents. Easy debugging steps in the bot helps solve the issues by myself. Becase of this the business performance has improved.
Extraordinary
What do you like best about the product?
This offer various features in its xo platform, and its have a powerful ML engine which gets trained very quickly and gives optimal performance in behavior and gives great experience
What do you dislike about the product?
Nothing is there; it offers intense intents identification and gives exact results. We have more than 10k ml utterances trained to the bot none of them failed any time
What problems is the product solving and how is that benefiting you?
bot platform we have user more than 20k using the kore chatbots and most of them are happy using kore bots we have lot of use cases which are easily trained to the bot
Great Product to work on
What do you like best about the product?
Everything, it is very simple to use and easy to implement .
What do you dislike about the product?
Nothing, overall a great product to look forward too, there is continuous improvement.
What problems is the product solving and how is that benefiting you?
We are using for ITSM and also for CRS.
User friendly and smart bot
What do you like best about the product?
Platform is user friendly and easy to implement. Very good documentation available and other means to measure the performance of the bot on timely basis are available.
What do you dislike about the product?
Nothing in particular, overall a good product.
What problems is the product solving and how is that benefiting you?
Currently using it for ITSM which is integrated with Service now. This has reduced the traffic to live agent and serves as self service guide for most of the critical use cases.
OUTRAGEOUS
What do you like best about the product?
It's wonderful machine learning model, and it has various features to help interact with users, one of the best in quality of services provided to the clients.
What do you dislike about the product?
Nothing everything I experienced is the best in class there aren't particular reasons for disliking this and every one who needs bots must try this and then compare then on
What problems is the product solving and how is that benefiting you?
They work on NLP and semantic analysis, which better understands the user utterance and reacts to it according, we have trained more than 10k utterances to the bot, and the bot still works efficiently
Absolute delight to use
What do you like best about the product?
User-friendly, easily accessible, and easy maintenance
What do you dislike about the product?
There is nothing to dislike about kore ai platform.
What problems is the product solving and how is that benefiting you?
Kore AI helps with IT solutions. It is beneficial as the solution for my problem is available in the bot itself
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