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XO - Automation AI

Kore.ai | 1

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External reviews

316 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Harshita S.

AI driven Human Bots

  • November 22, 2022
  • Review verified by G2

What do you like best about the product?
Bots can be tweaked as per the demand of languages.
It has pre-built solutions like HR ASSIST, IT ASSIST and lot many more assistants to streamline the process.
What do you dislike about the product?
Nothing, i guess the costing gets unaffordable for the Indian clients.
That way its expensive but I guess worth it.
What problems is the product solving and how is that benefiting you?
Its coming with AI driven voice solutions and bots are very interactive and it feels like talking to human bots.
It has replaced customer care team of lot many enterprises.


    Banking

Easy to develop Chatbots and Developer friendly.

  • November 21, 2022
  • Review provided by G2

What do you like best about the product?
Kore.ai platform easy to develop chatbots using the drag and drop tool. Using the tool quickly build, test and release the usecases into production and it's provide the metrics to improve the customer experience.
What do you dislike about the product?
Kore.ai don't have UI based integrations with third party applications and still need to improve on extracting FAQ's from documents.
What problems is the product solving and how is that benefiting you?
Kore.ai automate the repeated customer questions and it's help us to reduce the contact center costs.


    Consumer Services

Kore.ai Experience Optimization Platform

  • November 21, 2022
  • Review verified by G2

What do you like best about the product?
User-friendly platform and it is easy to build a workflow for the different use case
What do you dislike about the product?
I have not seen anything as such still now
What problems is the product solving and how is that benefiting you?
Kore.AI solving business problems which every user essentially requires in life


    Bibin P.

No code feature of XO platform really works

  • November 21, 2022
  • Review verified by G2

What do you like best about the product?
The product provides easy-to-use bot builder functionality.
NLP testing and training more developer friendly
What do you dislike about the product?
Need a more ready made connectors with third party tools
What problems is the product solving and how is that benefiting you?
IT related problems solving and it will help to solve the user queries in quicker way


    Tangudu R.

Awesome Platform (XO)

  • November 21, 2022
  • Review verified by G2

What do you like best about the product?
I really liked the NLP Analysis Section & Utterance Testing Features a lot as it helps to understand the training requirements of the bot.
What do you dislike about the product?
Nothing as of now. Will Keep you posted if anything comes up
What problems is the product solving and how is that benefiting you?
I'm Benefiting with development conversention flows


    Sudip D.

Kore.ai platform is working really good

  • November 21, 2022
  • Review verified by G2

What do you like best about the product?
The developer-friendly platform which helps developer to create Bot with minimum code.
What do you dislike about the product?
Nothing to dislike. I was working as developer and its working fine
What problems is the product solving and how is that benefiting you?
Low code no code is te future. Its saves the time and built best Bot apps


    Aquib E.

XO platform is awesome!

  • November 21, 2022
  • Review provided by G2

What do you like best about the product?
It is really helpful in connecting with existing system via api and allow the api to get call inside chatbot. UI is also awesome, without any code we can create a form. Awesome it is.
What do you dislike about the product?
It is not open source, more people can contribute to the feature enhancement.
What problems is the product solving and how is that benefiting you?
Adding chatbot for Bank.


    Consumer Services

Kore AI is a recommended platform for chatbot development

  • November 21, 2022
  • Review verified by G2

What do you like best about the product?
Kore AI platform is an easy drag-and-drop tool that saved me a lot of time in conversation designs.
What do you dislike about the product?
The web interface is not snappy as I thought. Sometimes it freezes forever without even loading anything that can be seen.
What problems is the product solving and how is that benefiting you?
I have been building chatbots for the past five years. Kore AI helps me in one time-consuming issue - getting conversation flows constructed as fast as possible.,


    Ram Mohan B.

Bot response is really great.

  • November 21, 2022
  • Review provided by G2

What do you like best about the product?
I like the quick responses from the bot. The NLP is just fantastic.
What do you dislike about the product?
Nothing much about the platform as of now.
What problems is the product solving and how is that benefiting you?
It saves a lot of waiting time for every user. It improves the interaction between an organization and its customers.


    Utilities

Kore has been easy to use and has and an intelligent VA tool

  • November 18, 2022
  • Review provided by G2

What do you like best about the product?
The upside is being able to have the easy-to-use GUI for many of the tasks, especially the development workbench.
What do you dislike about the product?
It's not that easy to customize if needed.
What problems is the product solving and how is that benefiting you?
It's helping ease the creation of Virtual agents through their platform