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XO - Automation AI

Kore.ai | 1

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External reviews

316 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Christian Patrick C.

The best and most comprehensive Conversational AI platform

  • October 04, 2022
  • Review provided by G2

What do you like best about the product?
Kore.ai offers a code-free platform to create chatbots. And at the same time, it has the facilities for more complex bot features.
What do you dislike about the product?
Better support for different stages of development (Dev, QA, Production)
Better support to see changes in the dialog tasks between versions.
What problems is the product solving and how is that benefiting you?
Customer service

    Consumer Goods

Good learning experience

  • October 04, 2022
  • Review verified by G2

What do you like best about the product?
Easy to use. Good UX and user friendly tool
What do you dislike about the product?
Language configuration is not easy. Analytics could be better
What problems is the product solving and how is that benefiting you?
Helping in automating maual work. AI is good

    Telecommunications

Kore.AI Experience

  • October 04, 2022
  • Review provided by G2

What do you like best about the product?
Kore provides all the tools and necessary training required to start building bots. The botbuilder is feature rich and extremely easy to use and pick up for beginners.
What do you dislike about the product?
There are no emulators/test tools for the different social channels. Sometimes the botbuilder UI behaves inconsistently but can be sometimes solved by closing the browser and re-entering.
What problems is the product solving and how is that benefiting you?
For my task as a Solution Engineer, Kore allows me to create bots for my demos quickly. The demos range from customer care tasks to simple workflow automations.

    Paneendra G.

Conversational AI

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
Creating dialogue callflows and Machin Learning training. Kore support is excellent
What do you dislike about the product?
customizing the functionalities for IVR channel
What problems is the product solving and how is that benefiting you?
IVR conversation AI

    Harshit K.

Easiest and fun way to develop chatbots

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
It allows for easy creation of tasks, training of natural language model, multi-language platform, API integration, and publishing to multiple channels. The support from the community and personal support is excellent and commendable.
What do you dislike about the product?
The documentation should be upgraded and involve more general things to it. The auto-translation function doesn't work most of the time. The bot made for other channels may not have the same experience. Also, no specific procedure for different channels is provided.
What problems is the product solving and how is that benefiting you?
It is making the development of the chatbots using low code, which helps in achieving the business requirements at a faster pace. Thus, helps in a growing business as well. It provides better opportunities for us in the conversational AI sector.

    Samuel D.

I see Kore.ai as the technology for customer service of the future

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
Being able to have a non-robotic conversation and feel as if a human were behind that service
The one that can be implemented in any type of business or even corporate with private use among its employees
What do you dislike about the product?
I would like the documentation of the community or simply the support team to be updated since they still use or see the older interface of Kore.ai
As for the platform, there is nothing that I don't like because it is very easy to use, intuitive and if you are someone who knows programming you have the power to exploit it to the fullest.
What problems is the product solving and how is that benefiting you?
The ease with which we give attention to the client quickly, safely and at any time or day of the week.
Being able to connect with backend services even gives us the power to automate any process that is required

    Bhargav B.

Certification Experience

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
The NLP engine and its features. THe drag and drop feature is also good.
What do you dislike about the product?
The testing of the bot needs to be more accurate.
What problems is the product solving and how is that benefiting you?
Kore AI is solving chatbot development problems with no code method.
I am from a QA background and don't know how to code. So it is beneficial for me.

    Computer Software

Kore.Ai is a great tool for building smart chatbots

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
Kore.ai allows for different kinds of botbuilding : from simple faqs to complex API interactions or running JS code, it can do a lot. Also, the support is easy to reach.
What do you dislike about the product?
One of the downside is that the interfaces are not always the most friendly. For example some Analysis windows are hard to read with some values that could be presented in a better way.
What problems is the product solving and how is that benefiting you?
Chatbots building is important in a company to help support handle the request automatically and efficiently. This allows for better usage of the support time on harder questions.

    Puneet B.

Ease of use | Scalable Solution | NLP Capabilities

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
Kore.ai is the incredible platform that we're using at our organization for providing AI/Ml use cases with an omnichannel experience. This gives us the edge to serve our customers as per their choice of the communication channel.
What do you dislike about the product?
If I wear the hat of a business-oriented person I see a lot of potential pre-built use cases that should be available in the store. But currently, such things are not in general known. More use case hackathons should be organized so that we as business partners can join and contribute.
What problems is the product solving and how is that benefiting you?
1. Lese code
2. Get my flow diagrams while I am creating flows
3. Reusability of components
4. Best NLP engine, comprises Machine Learning, Knowledge Graph,s and Fundamental Meaning engine.
5. Scalability - Usage of same bot across communication channels

    Vibha P.

I had very good experience in kore.ai training compare to other platforms

  • October 03, 2022
  • Review verified by G2

What do you like best about the product?
I like the format of training. Its very good training. My first project in chatbot development is in kore.ai platform. Initially I learnt it with the help of documents.
What do you dislike about the product?
In advance training you can cover some more advance features. Some of the older version of kore.ai i didn't liked because we were facing lots of issues in training
What problems is the product solving and how is that benefiting you?
It is very benefitial for chatbot develeopment. My first project in chatbot development is in kore.ai platform. Initially I learnt it with the help of documents.

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