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XO - Automation AI

Kore.ai | 1

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External reviews

316 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Yash S.

Kore AI: Fast and Agile

  • August 05, 2022
  • Review verified by G2

What do you like best about the product?
Faster and cleaner UI helps the developer to work on the platform for longer hours. The drag and drop fucntionality and easy third party integrations result in a great development and testing environment. Multiple deployemnt models also help alot. Along with the NLP enginea and bot builder funcitionalities as a whole
What do you dislike about the product?
Nothing much as the the framework is great. However, Kore.ai could always be better by introducing more channels, speech functionalities and a much wider scope for intents training and recognition.
What problems is the product solving and how is that benefiting you?
Kore.ai helped us solve problems and come up with new solution in an efficient time span.
This helped save a lot of time dealing with internal issues, enabling us to focus more on our customers. Introducing the Kore.ai platform in our team for applciation development brought in more clients and better business.
It takes more time and effort to construct a bot when using a programming language like Python or.NET. These can be minimised, allowing for quicker development and deployment of the bots across various channels and one of the most likely Teams.

    Computer Software

Excellent Platform

  • July 26, 2022
  • Review verified by G2

What do you like best about the product?
Experiencing a great way of communication with a mentor on different concepts and ways of approaching topics, courses and excellent technical skills.
What do you dislike about the product?
Nothing, i dislike in this platform everything is working good and excellent
What problems is the product solving and how is that benefiting you?
It helps in getting the platform more simpler and easy suggestions with minimal code and inbuilt features.

    Computer Software

Good

  • July 26, 2022
  • Review verified by G2

What do you like best about the product?
Dialogs i like the most. kore.ai is good
What do you dislike about the product?
Training is the part i really dislike, causes issues
What problems is the product solving and how is that benefiting you?
Less coding needed

    AMAR T.

kore.ai platform review for building and managing bots or virtual assisstants

  • July 21, 2022
  • Review verified by G2

What do you like best about the product?
Platform to build virtual assistants/bots/process assistants. Supports websites and social media platforms where we can launch or integrate bots or virtual assistants. Building, integrating and managing bots or Virtual assistants is not user friendly.
What do you dislike about the product?
The interface is not user friendly. Needs improvement in User interface and help documentation.
What problems is the product solving and how is that benefiting you?
Building, managing and integrating virtual assistants or bots.

    Hospital & Health Care

CHATBOT with many possibilities

  • July 21, 2022
  • Review verified by G2

What do you like best about the product?
i like the knowledge graph for training the faq's, and that we can extract the faq's other external websites in an easy manner, Dialog tasks will be easy to see the created flow of tasks
What do you dislike about the product?
sometimes the website is taking more time to load the content. More content videos should be available on youtube for easy implementation of different functionalities available in the chatbot
What problems is the product solving and how is that benefiting you?
Machine learning helps the chatbot in training the utterances and also the add synonyms is helping to add the user different conversations. and the faq's helping in answering the questions to the user

    Leisure, Travel & Tourism

Comprehensive Conversational AI Platform!

  • June 28, 2022
  • Review provided by G2

What do you like best about the product?
The Kore.ai platform is easy to learn and quickly start to build chatbot and conversational platform products. The UI is very mature from a design flow, knowledge base, and integration stand point. Plus, the test environment is one of the best i've used.
What do you dislike about the product?
Don't know if this is a dislike more so than a feature request! I would like a better way to integrate teams and whiteboard together while building in the solution. Most conversational teams are remote so providing so native integrations like in other collaboration tools would be great.
What problems is the product solving and how is that benefiting you?
Kore is solving and helping drive self service and contact center agent productivity initiatives. It also has provided a prototype arena for new products that were build in the travel and tourism area for one of my previous employers.

    RAJAT J.

Awesome product with a good roadmap

  • April 07, 2022
  • Review verified by G2

What do you like best about the product?
1. Dialogue Management is very smooth and helps to create quick conversation flows
2. Context Management with a custom variables is so much useful to create flows
3. NLU engine is great
What do you dislike about the product?
1. Statistics are not as good as expected and there is a lot of room to improve
2. Chat Management and session Management are not good
3. All channels are not covered for integrations
What problems is the product solving and how is that benefiting you?
1, Sales
2. HR processes
3. Change Management is made better and it provides information to the requestor about the status of the change order and the approver.
Recommendations to others considering the product:
Please calculate the ROI before purchase the product

    Isabelle C.

Kore.ai: The Most Intelligent Virtual Assistant

  • March 14, 2022
  • Review verified by G2

What do you like best about the product?
I love the fact that Kore.ai is not simply an automated bot with pre-saved responses, but rather an intelligent one, that can understand intent via some pre-defined sets of commands. The ability to escalate to an agent's intervention for highly complex requests is also performed very naturally. I love this.
What do you dislike about the product?
There is a learning curve for the proper use of Kore.ai. Additionally, it would be amazing if additional short video tutorials were made available instead of the boring and long ones.
What problems is the product solving and how is that benefiting you?
Kore.ai helped us internally solve some simple issues like finding payment solutions for online purchases, software licensing, system accessing as well as requesting the calendar of activities of the day. This helped save a lot of time dealing with internal issues, enabling us to focus more on our customers. Our sales grew by 14 % since using Kore.ai, as from the 2nd month.
Recommendations to others considering the product:
Kore.ai is absolutely great when it comes to getting a high-quality automated response. It is the best virtual assistant in my opinion.

    Information Technology and Services

Kudos

  • July 15, 2020
  • Review provided by G2

What do you like best about the product?
I like this software since it answers all the possible question of the clients. It has a very good documentation.
What do you dislike about the product?
None so far. As it is easy to use and the customer support is good.
What problems is the product solving and how is that benefiting you?
It is common to a beginner to have mistakes. But kore.ai have a good documentation to rely on.

    Computer Software

One of the best chatbots framework

  • November 25, 2019
  • Review provided by G2

What do you like best about the product?
We can develop,configure, deploy the bots easily when compared to other bots which are developed using programming languages.
What do you dislike about the product?
There is no concept of version control in this framework, this needs to be fixed so that bots in the production wont get effected when there is any update in the backend.
What problems is the product solving and how is that benefiting you?
when we want to develop a bot in python, .net etc, it involves more time and effort. These can be reduced and we can develop, deploy the bots in different channel like facebook, email, twitter etc. with in less time.

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