I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots.  Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

I have been using UiPath for almost seven years.

UiPath is stable.

UiPath is scalable.

UiPath's technical support is reactive.

Positive

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

The implementation was completed in-house.

The return on investment is based on the complexity of the process that is being automated.

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.

We use UiPath to understand and refine supply chain business processes. Our company is a solution integrator developing solutions for clients. We help companies undergo a digital transformation and digitize existing processes and systems.

You can monitor and automate existing processes, but it's challenging if there's a skill involved. You need to optimize the process and ensure the system is fully integrated. You're pushing the data into UiPath and optimizing the process. You want to integrate it with another system that isn't part of your environment or improve your process. In that case, sometimes you don't have the data in place. That is what you call process mining or process automation.

If you want to understand the processes you have in place, UiPath can help you understand the gap between the design and execution. For example, you can see if the data is pointed in the right direction and identify where your process has problems. You can also integrate some monitoring capabilities to detect some patterns. 

Another important thing for our organization is migration. If you want to change something or relocate a process, you can measure and transfer those things. If the method you want to migrate isn't in place, you need to create something from scratch that currently lacks support. UiPath is suitable for detecting and monitoring existing processes but is not good at identifying new flows, cases, and procedures. That's one area where it needs to improve.

UiPath helped minimize our on-premise footprint. We use AI for some aspects, such as detection and segmentation. Some companies implemented ChatGPT-type functionality, but we haven't tried that. 

UiPath substantially reduced human error. It speeds up the business. You can communicate with the customer and show them what's happening. That's the advantage. It frees up employee time because it's an automated process, and you can replace a lot of labor with the tools and the general report. It depends on the data and the efficiency of the data integration, but you can save 20 to 60 percent of labor time.

I like how you can download the log and perform static analysis. You can also do dynamic monitoring to look into the system integration. The ease of building automation depends on the vendor you are integrating. You bring data in and push it out through the API. It's relatively easy either way. 

The UiPath community is helpful because you can ask questions and get tips from other people on best practices. Many of the problems have already been resolved by others so you can get advice from those people. You can also see how other people use the system. 

UiPath could add more interactive features that enable you to explore and design processes from scratch. There should be more features that support the digital transformation process from the design phase. In the current data panel, you need to start with a process that's already in place. 

You can do end-to-end automation with UiPath, but the problem is that the system hasn't been integrated from that perspective, so UiPath has some disadvantages. It's easier to handle an existing system in UiPath, but it's harder to integrate and model a new system. 

I have used UiPath for about a year. Before I started using UiPath, I was involved in developing these kinds of processes for more than 10 years, so I'm experienced in this area.

Deploying UiPath is straightforward. We had a team of two people primarily responsible for the deployment and one or two additional staff. 

We worked with UiPath during the deployment. They have a consulting team that we use when possible. 

The real ROI comes in the later process monitoring stage. You need to spend money initially planning and building processes. Once you get to the evaluation phase, you start to recognize the advantage of using these tools.

Most tools have a trial license. With UiPath, you need to pay from the beginning. Many customers aren't familiar with the product, so it would be helpful if they offered a free evaluation period. 

We need experience with UiPath because we have to convince the customer to adopt it.

We evaluated several other options, but I can't recall which ones. UiPath's advantage is that you can do system automation. 

I rate UiPath an eight out of ten.

We primarily use UiPath for science-related automations.

The biggest benefit we get from UiPath is saving time. We work with small and medium-sized businesses that need to perform multiple mundane, repetitive tasks. UiPath reduces the time we spend on these tasks by about 60 to 70 percent. By automating low-level jobs, employees can focus on high-priority tasks. Automation has sped up our invoicing because we can process invoices 24/7. We saved more than $200,000 using UiPath.

UiPath helped us reduce our on-prem footprint. Using bots eliminates human error from most jobs if we develop the correct logic and business exceptions, but we still need humans working upstream. 

Building automations is quite straightforward. They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations.

The artificial intelligence and machine learning features are good, but there is some room for improvement. 

I have used UiPath for more than five years.

UiPath is stable. 

UiPath is scalable. 

I rate UiPath support an eight out of ten.

Positive

I have used several RPA tools, including Blue Prism, Automation Anywhere, and Microsoft Power Automate. UiPath is easier to learn and more user-friendly than other solutions. There are also lots of open-source resources you can use. Power Automate was included with our Office 365 license, so we use it for some things. However, it isn't our primary RPA solution. 

Deploying UiPath is straightforward and only takes a couple of minutes. One person is enough to install it. 

UiPath is quite expensive compared to Power Automate. That's the main difference, and we have to purchase a new license for every feature. 

I rate UiPath a seven out of ten. I would recommend it to others, but I can't give it a higher score because I'm not happy with the licensing model. That's what bothers me the most about UiPath. 

I have used UiPath for multiple use cases, such as data entry processes or extracting information from emails to certain applications. I have also used it for financial processes like invoicing and analytics, and there are IT applications like user onboarding. 

We can implement processes quickly with UiPath. It doesn't take us long to fix issues and develop a new process. It has enabled us to reduce our on-premise resources by automating around 30 to 40 percent of processes. We cut costs through digital transformation and managing model processes. 

UiPath freed up the time of some of our data staff. Some processes that would normally require three or four hours can be completed in under an hour. We can also utilize UiPath to get some tasks done on the weekends or after hours.

UiPath is user-friendly, so new users find it easy to understand. The processes are accurate. We see very few errors once they are implemented. The processes are reusable. We can create multiple components that we can use repeatedly and combine them with other processes. It's flexible. 

We used UiPath Academy when we were learning the tool, but we haven't used it that much since. It takes time to do the courses. I finished the initial tutorials in one or two days, but some courses can take an entire day. They last much longer than I need. 

UiPath allows end-to-end automation. We work with stakeholders to learn about their requirements, and UiPath has a thousand automation tools that can capture many kinds of processes.

It isn't clear how to use UiPath to implement some use cases like chatbots, so we need to spend a lot of time searching for documentation on the web. To discover how to do these automations, you need to read and figure things out through trial and error. 

I have used UiPath for a year.

I rate UiPath support an eight out of ten. There's some room for improvement. UiPath support should be more accessible. We should be able to connect to support faster and resolve the issues sooner. When we open a ticket, we would prefer to get a call instead of an email. A priority issue is easier to resolve over the phone, so that would be preferable. 

Positive

The UiPath license is costly. It would be helpful if we could get a bulk discount or any reduction, so we could use UiPath on a much larger scale. 

I rate UiPath a seven out of ten.

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.

We primarily work with banking clients at a high level, automating solution points, nodes, and bot processes to reduce demand. For example, if a task was previously performed by a hundred people, we have now limited it to around five to ten people by implementing automation to closely monitor the bots in real-time to ensure their effectiveness.

Building automation using UiPath is easy and in most cases can be done with a single click. There is no need to write coding. We can insert and delete columns or remove duplicate frames easily. 

We have already implemented a couple of solutions, one of which is a maintenance automation database. The users of the database want to send emails with attached files and other artifacts, and previously this was done manually. Each day, up to 300-500 items were manually processed by 50-60 people who would navigate to a separate application, search for the file, upload it, and send the email. This was a tedious task and accuracy and reliability were questionable, requiring manual verification. This process was repeated monthly for around 10,000-12,000 items, taking around 25-30 days to complete. We automated this process and provided a high-level solution initially, which was later built, bought, and deployed. The bot we created is capable of processing 900-950 items per day, meaning that all 10,000 items can be processed within eight to ten days. This reduces the processing time by one-third and the cost from 100 to around 12 months, as we only need three to four rotational shifts to monitor the bot. Sometimes the bot may disconnect or encounter issues beyond our control, but we address these promptly to reinstate the process. This is the work we are doing in our organization.

End-to-end automation is a crucial aspect of completing tasks within the specified time frame. Clients do not want to wait for extended periods, such as a month or two, and prefer to see progress at least one-third or one-fourth of the way through. This ensures that clients are not preoccupied with a single task and can focus on improving their business while also increasing accuracy. UiPath aims to provide clients with a high return on investment from both the software build and business development perspectives. This is achieved by delivering effective solutions that meet clients' needs.

We are satisfied with UiPath's community. Occasionally, we encounter some queries or doubts, such as whether we should use a particular feature or MAC code, or whether we can use a certain file. While we cannot always rely on direct support for such minor issues, we found that the UiPath community can be a helpful resource. We search for similar issues that other users may have faced and posted about, and we often find solutions to our questions in a timely manner. Overall, we find the UiPath community to be effective and useful.

UiPath has helped our client reduce their on-premises footprint. This decision is purely based on the client's interests and has nothing to do with our personal or company interests. Generally, clients prefer cloud integration as they want their systems to be up and running 99.9 percent of the time. However, sometimes they may opt for on-premises solutions based on the CDRT of a particular application, which refers to the sensitivity of the data involved. We have some limited automation that deals with sensitive information, such as credit-related automation, which the client cannot access. In such cases, clients may prefer an on-premises solution, but overall, cloud integration is becoming more important.

With the implementation of AI, we can utilize UiPath for automation, which is more dependable.

UiPath reduces the cost of digital transformation.

Our clients are highly satisfied with the nearly 99 percent reduction in human error achieved through the use of UiPath. This includes both individual and team errors. However, during the development phase, some human input was necessary to create rules for the bot to follow. Any potential issues were identified and resolved during testing by our IT and testing teams. Overall, our clients are pleased with the system's reliability and performance.

The architecture of UiPath is a unique feature compared to other solutions. 

The ease of integration is a valuable feature.

Debugging files is easy to do using UiPath.

Some of our customers have experienced performance issues after the latest update.

The licensing cost is high and has room for improvement.

Some of the APA integrations are complicated and have room for improvement.

I have been using UiPath for four years.

In general, UiPath is a stable platform. However, the performance tends to slow down frequently after updates.

UiPath is scalable.

The technical support and documentation are good.

Positive

In 2017 and 2018, we utilized Blue Prism in the preliminary stage. However, we subsequently discovered that it was not appropriate for our clients due to its intricate architecture and high cost compared to UiPath. UiPath, on the other hand, offers a more user-friendly experience by integrating everything into a single platform.

The initial setup can be described as neither straightforward nor complex. I give the initial setup a five out of ten. We experience smooth operation once we finish setting up and deploying. If a person has three to four years of experience and is familiar with all the necessary processes for deployment, I believe that only one or two people, excluding the developer and tester, are needed to deploy the entire package to the host. Sometimes even just one person can handle the task, but we can assume two people will be sufficient. They will be deploying the product on the cloud, as there is a single package that has been moved from the latest enrollment.

We implement UiPath for our customers.

UiPath has been instrumental in saving our customers money, which is the primary reason why they have adopted it. Instead of using the traditional method, UiPath's automation has streamlined processes for over 10,000 products, leading to a reduction in manpower by almost 90 percent. This has significantly decreased the turnaround time from 28 days to 12 days, making clients exceedingly satisfied and unwilling to risk their business due to potential delays. As a result, UiPath has provided us with a tenfold return on investment.

The licensing cost is high.

I give UiPath a nine out of ten.

UiPath does not require maintenance, however, it does require a person to monitor the bot and ensure that it is functioning properly.

UiPath's architecture is simple and straightforward. I recommend the solution.

I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production.

UiPath helped us realize some cost savings by eliminating several FTEs. 
UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

I have used UiPath for eight years. 

I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

Neutral

My firm uses two or three tools, but most of our bots in production use UiPath. 

I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

I rate UiPath eight out of 10. 

We use it for making end-to-end projects. We are working with a commodity trading company where we have automated almost 150 processes. We have automated daily tasks or repetitive tasks.

It allows us to implement end-to-end automation. It's an ongoing activity where everybody is involved in automating things. Everybody is looking for a cost-effective output. With manual processes, there are chances of errors, but with UiPath, there are no errors.

It's cost-effective. For example, if ten members of a team are working on a given task, with UiPath, that task can be done by one member. It saves costs for our clients, and they can use the freed-up employees for other important tasks. So, it saves time and costs and improves accuracy for our clients.

It helps to minimize the on-premises footprint.

It speeds up digital transformation or reduces the cost of digital transformation. Doing so doesn't require expensive or complex application upgrades or IT application support.

It reduces a lot of human errors. It also frees up employees' time, but there is a drawback. Previously, if a hundred-member team was working on a given task, after automation, you don't need that many people, and they end up losing their jobs. That's applicable to any kind of automation case or any of the automation apps. The time saved with automation varies. It depends on the project.

It's user-friendly. The UI is very user-friendly. It's quick to learn. Anyone can learn this tool.

The Orchestrator feature given in UiPath is very good for monitoring processes. We get alerts for everything on time.

The ReFramework feature available in UiPath is widely used. We have almost 90% of the processes running on ReFramework. Other built-in features are also very good. Exception handling is a very good feature that has been introduced in ReFramework.

The Insights feature that they have recently introduced is also very good. We can create dashboards and configure alerts.

The UiPath community is good. They also provide free-of-cost UiPath Academy where any beginner can learn about UiPath free of cost and get certified. It's a very good service provided by UiPath. I used UiPath Academy when I started with UiPath. The courses are very well prepared and detailed. There are videos, and there is a theoretical part. At the end of every course chapter, you have to take a test, so you get to know how good you are at that part. Each and every point and detail has been covered in the UiPath Academy courses.

I have not used it that much. It has been more than enough for my needs. However, its stability could be better. There are cases where because of the UiPath upgrade, some of the activity features get upgraded, and the processes that we have designed using an older version of UiPath don't run after the upgrade. In such scenarios, we have to downgrade and use only the older version. We have seen issues in that part. It's good to add new features, but that shouldn't impact the existing development of processes that we have done for our end users. We shouldn't have had to design features using the older version. We find it difficult when they remove or change features with the upgrade. We have to reach out to the UiPath community for a solution.

We have been using this solution for 2.5 years.

I'd rate it a seven out of ten in terms of stability.

I'd rate it a nine out of ten in terms of scalability.

They are very quick. They have separate teams. You can email them your query and you get a response within two to three hours. I'd rate them a nine out of ten.

Positive

I've used another tool previously, but we could only automate a limited number of processes with that tool, whereas, with UiPath, we don't have any such limitation. 

I wasn't involved in its setup.

I didn't evaluate other options. I had heard of Automation Anywhere, but more people were using UiPath, so I also chose that.

It's very good. I'd recommend it to everybody. You should use UiPath instead of any other tool.

If somebody wants to learn UiPath, I'd recommend UiPath Academy instead of purchasing a course from any of the other platforms or going to a class.

I'd rate UiPath a ten out of ten.

We are using this product to develop automation in the billing section of our website. We are integrating bots so that they can do the basic listing and then our salesperson can take it from there.

The biggest improvement has been in cost. We have been operating it for about eight months for about $8,000. Earlier, it was taking us somewhere around $30,000 to $40,000, so that is a big improvement.

The other part has been accuracy. Before, when we had employees for the same process, there were some minor errors, as well as some time issues. But with this system, I believe the accuracy has been at par, although there are several times when we have had to reframe or do some minor modifications in the AI to make the model work for a new set or variety of clients.

The reduction in human error means we get more leads into the hands of the right salespeople who can work on them. Fewer errors means time savings.

With time, the AI automation has improved. Specifically talking about the kind of business that we do, which is putting things into the right sections so that the right people are taking the right leads, even in some complex cases, we have seen accurate results from automation. AI is doing its job.

AI has also enabled us to automate more processes. Earlier, we had different sets of protocols for differentiating among the different kinds of inbound information we were receiving. Since deploying this automation, we have automated a large chunk of the reception. The accuracy has been maintained and the time has been reduced significantly. We are able to convert the leads in a way that gives us more to work with from the leads we get.

The automation-creation process is quite easy and the accuracy is quite good. That last aspect is critically important because we have used RPA to replace one of our employees and we are taking on a lot of responsibility. The most important thing that we require is accuracy and we have been getting that so far.

The end-to-end coverage is important because each and every part of the input we are receiving from our customers—and they're highly valued customers—is information that goes into our software via automation, and we do not want to miss out on any types of leads.

The UiPath Academy courses have been great at giving an overview of the solution and allowing employees to learn things at their own pace. Other users out there also helped our technical staff, so they have added value. The biggest benefit was that at the time our technical staff was getting used to the product, they felt that there was a scarcity of people who knew about how to execute things. Having this UiPath course was a little helpful because it gave them the initial confidence they needed to start doing things, whether it was right or wrong, and they kept getting feedback and improving.

The only concern is it's a bit tough to understand the first time, and you have to invest in the technical improvement of your team in general.

About 6 Months.

There's no need to worry about the stability.

The only concern is as we move towards scaling it. What happens if the system goes off? Although it's not a big concern, we have been getting reassurance from UiPath that they have a solid backup of everything.

With RPA, scaling is not an issue at all. Once a bot has been trained to do a specific thing using ML, multiple bots can be added for the same automation process, as many times as we want. Scaling is not a concern.

We have not used technical support.

Positive

In terms of our decision to go ahead with this product, although we had received a recommendation that we should be moving forward with it, we were severely concerned about whether doing things over and over would take us the same amount of time, in terms of the technical ability and the workforce, or whether it would be easier. After having a technical call with UiPath, we quickly knew that it would be easier. That was a crucial part of our decision.

The initial setup was easy, but making the AI understand, and using the machine learning algorithms in it, took a long time. It took more than we expected it would take. The UiPath team had us understand that it would be functional after one or two months, but it eventually ended up taking about four months. That was more time than we expected, but the initial setup was easy and straightforward.

We used a consulting firm. There were three meetings over the duration of the two-month contract. The advices we received we about our model selection with regards to pricing and data storage capability.

We have been using it for eight months. For the first four months, I do not believe we were saving time because we had to intervene a lot of times with help from the vendor as well. But from that moment onwards, once the integration was operating smoothly, we started saving time.

We do a regular analysis each month and we have been seeing constant growth. A month is a good amount of time to see the progress of a newly implemented solution.

Previously, we were not using automation operations. I believe we have now reduced costs significantly, which justifies the cost we are paying for the service.

Pricing is good if your venture is looking for growth in 1-10 million size of customer domain.

yeah we got in touch with the IBM team for their automation tool.

Building automation takes some time. The first time, it took us a month, but after that, it was easier. The next time we build an automation, it's a kind of reciprocal of what we did the previous time. The first time involved some help from other resources, but from that time and onwards it has been going well.

The innovation did not happen as fast as we thought it would for the first half. We had to recruit some IT guys to our technical team so that our entire team could become familiar with the process. The innovation potential is there. It helps to get very familiarized with the solution. But for the first few months, the innovation part was delayed. The technical level required to handle it smoothly was not there on our team.